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66 - 71 of 1,128 reviews
Reviewed 17 April 2019

We were treated very well at this hotel. When we first arrived, there was someone at the door ready to take our bags and escort us to the check in area. They were so professional and welcoming. Whenever we left or arrived at the hotel, there was always someone there to open the door and offer a friendly greeting. The room was clean and very comfortable. We reported a problem with our shower head in the morning and when we returned to our room that evening, it had been replaced. The hotel is beautiful.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Connie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ilaria L, Guest Relations Manager at Grand Hotel Via Veneto, responded to this reviewResponded 17 April 2019

Dear Concetta P,
Greetings from Grand hotel via Veneto.
Thank you for taking the time to share your feedback on tripadvisor following your recent stay with us. I hope that you had a pleasant return journey.
We are delighted to read your great review post your stay in Grand hotel. It gives us great pleasure to know that you thoroughly enjoyed your stay with us and that our service lived up to your expectations.
We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.
We are looking forward to welcoming you back in Grand hotel via Veneto.
Meanwhile please do not hesitate to contact me for any further assistance.
Kind regards
Ilaria Lucani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2019 via mobile

Very good 5 star hotel.

Very friendly smiley and helpful staff.

Rooms very clean and comfy.

The only downside is the room had no view, but then again, you are in Rome not to spend your time in the hotel room but discovering the city.

Walking distance to many touristic sites.

I would stay again there on my next trip.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank docjeej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ilaria L, Guest Relations Manager at Grand Hotel Via Veneto, responded to this reviewResponded 1 April 2019

Dear docjeej
Greetings from Grand hotel via Veneto.
Thank you for taking the time to share your feedback on tripadvisor following your recent stay with us. I hope that you had a pleasant return journey.
We are delighted to read your great review post your stay in Grand hotel. It gives us great pleasure to know that you thoroughly enjoyed your stay with us and that our service lived up to your expectations.
We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.
Regarding your room preferences: please be informed that we have several room categories with via Veneto view and corner streets. Next time do not hesitate to inform us about your preference and we will be more than happy to give you our best suggestion.
We are looking forward to welcoming you back in Grand hotel via Veneto.
Meanwhile please do not hesitate to contact me for any further assistance.
Kind regards
Ilaria Lucani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2019

We had a very pleasant stay at the Grand Hotel Via Veneto. We was made to feel welcome throughout our stay and the staff are very attentive to your needs. The provided us with a complimentary upgrade upon arrival which was a fantastic start to the trip as it was my fiancés birthday, along with complimentary prosecco. I had emailed prior to our arrive to arrange a birthday cake, which was also delivered exactly on time and was of a brilliant standard! The hotel is located 10 minutes walk from the piazza di spagna (the spanish steps).

The hotel offers Bulgari amenities which was very luxurious, as well as a turn down service and all of the other luxuries you would expect from a highly rated hotel.

Room tip: suites are very large but ask for one with a view!
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank JClondon10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ilaria L, Guest Relations Manager at Grand Hotel Via Veneto, responded to this reviewResponded 25 March 2019

Dear JClondon10,
thank you for the wonderful feed back given.
We hope to have the pleasure to welcoming you back soon
Kind Regards
Ilaria Lucani

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Reviewed 23 March 2019 via mobile

My heading best describes this hotel. It is nice but completely characterless. The rooms were warm and clean (a bit too warm actually) whilst breakfast was slow (20 mins for poached eggs) and otherwise quite boring. The queue for checkin was long and slow when we arrived. Personally for the price I would have expected something more interesting and staff that were more open and friendly rather than boring and officious. Location is great . Won’t bother going back. Plenty of better hotels on the via Veneto.

Date of stay: February 2019
Trip type: Travelled as a couple
3  Thank dublin1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ilaria L, Guest Relations Manager at Grand Hotel Via Veneto, responded to this reviewResponded 25 March 2019

Dear dublin1961,

Greetings from Grand hotel via Veneto! I truly hope that you had a pleasant return journey home.
Your comments in regards to the discomfort created by the check in procedure has been reported to me and I was therefore utmost concerned to hear that we did not meet all of your expectations and we would like to apologize for the inconvenience this may have caused you. I would like to ask you to inform me directly about your arrival time for your next visit in order to assure you our best organization. We do always ask to inform us about your desires and plans before your arrival as to give our best assistance since the ckeck in.
In reference to the breakfast I however wish to inform you that we prepare express dishes reason why we always inform about the timing of the cooking. I hope these shortfalls will not tarnish your overall impression of Grand hotel via Veneto and deter you from staying with us. It would be our privilege to welcome you back in the near future, giving us another opportunity to make sure you have a wonderful stay with us. Feel free to contact me directly as I would be delighted to personally take care of your future reservation by assuring you a very warm welcome and very special treatment.
We are looking forward to welcoming you back in Grand hotel via Veneto.
Meanwhile please do not hesitate to contact me for any further assistance.
Kind Regards
Ilaria Lucani

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Reviewed 15 February 2019

Loved the Grand Hotel Via Veneto.
It is a beautiful hotel in a very nice location. Convenient for many sites in Rome but not quite in the middle of the most touristic spot.
The room is well appointed and although there are some little signs of ageing, it is very well appointed and sooo quiet! Our room was on an inner courtyard and you could not hear any noise. It is also so well soundproofed. The bed was comfy - although maybe some people will find it on the firm side - and the bathroom excellent.
The gym was good and breakfast very nice too.
The staff throughout has been fantastic. Friendly and professional.
Loved this place!

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MassiG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ilaria L, Guest Relations Manager at Grand Hotel Via Veneto, responded to this reviewResponded 18 February 2019

Dear MassiG,
thank you for the wonderful feed back given.
We hope to have the pleasure to welcoming you back soon
Kind Regards
Ilaria Lucani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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