This is my first ever TripAdvisor review and my stay at Vatican View is simply the reason why I have chosen to make the effort.
Almost everything about this hotel should be an example for all other small boutique hotels to follow. It has everything you could possibly wish for in superbly-located city hotel; from honest and personable customer service, to a beautiful roof-top terrace, to a very high standard of room cleanliness.
We were greeted by Fabio upon checking in. He spent a great deal of time talking us through the sites, restaurants and shopping streets - despite my best efforts to steer him away from the shopping tips! We were then brought to our freely upgraded room where Fabio showed us everything from how to work the beautiful shower to locking the safe. You could tell from speaking to him that he truly believes in this hotel and that the only way to get business is to provide the customer with the best service possible; and he is absolutely right - It always disappoints me when I visit top hotels where the facilities are prioritised as the hotel selling points, and the importance of good customer service is sometimes forgotten.
In terms of balancing my review, I think it's only fair to add a couple of points for improvement/consideration (I don't say negatives because they really aren't that negative). Firstly, depite the lovely flat-screen tv in our room there wasn't one single English channel or radio station - trust me, I checked them all, and there were at least 150! Secondly, because of the fact that you get physical keys to rooms versus cards they are very loud when entering the room. We were always awoken at around 8-8:30 am every morning with guests/cleaners visiting the various rooms on our floor. There is also no "Do Not Disturb" sign which meant we had knocks on our door at 9am on occasions. For us being on a holiday after a night out it wasn't ideal!
To return to the positives, we had the pleasure of meeting Alessandra upon checking out - We also saw Fabio again, but I think he forgot who we were! Alessandra was incredibly helpful and even kept the bill out of sight of my girlfriend knowing that it was a birthday present for her! She also kept a bottle of wine we had on the terrace off the bill and offered it as a present....if that's not good customer service I don't know what is! She also locked away our luggage for the day until we returned later and gave us great advice on how to best get to the airport.
All in all, I would strongly recommend this hotel and we will certainly be returning to the Vatican View when we next make a trip to Rome. I'm already looking forward to it!
- Official Description (provided by the hotel):
- In the heart of Rome right next to the most famous basilica in the world St. Peter's and the Vatican Museums you will find this exclusive hotel which offers a modern ambiance, is refined and elegant and in total harmony is cradled by its prestigious location. Ideal for those who want to immerse themselves in this spiritual atmosphere coming from one of the most talked about squares in the world: St. Peter's square. Perfect for shopaholics: a few metres away is the famous Via Cola di Rienzo shopping district where all the important brands can be found. A short distance away is the characteristic Borgo Pio neighbourhood, a small village lost inside the metropolis, where you can taste traditional roman cuisine. From here you can also easily reach the famous Castel Sant'Angelo fortress. Guest rooms are furnished to every particular detail. From some rooms you can admire the colonnade that surrounds the piazza, take in the majesty of St. Peter's cupola and also listen to the pope while he gives his sunday blessing. St. Peter's basilica is the largest church in the world and the centre of the roman catholic faith. Its immense square always gives off an amazing aura at every religious event. A visit to the nearby Vatican Museums, Castel Sant'Angelo and the characteristic roads surrounding this area will provide your trip with the complete satisfaction you are looking for. ... more less
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