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“Great property with the right expectations.”

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Rome Cavalieri, Waldorf Astoria Hotels & Resorts
Ranked #66 of 1,258 Hotels in Rome
Certificate of Excellence
charlotte, nc
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great property with the right expectations.”
Reviewed 6 July 2012

We stayed two nights at the Rome Cavalieri at the end of an 11 day trip that included an earlier stop in Rome, and some time in Florence and Venice. Normally when we travel we’re out every day getting to know the city and experiencing the culture of wherever we are. We added a stop at the Rome Cavalieri for two reasons: 1) I had Hilton points to burn, and 2) we decided to try something new…actually relaxing on vacation for a day or two.

We took a taxi from FCO, which took about 30 minutes and cost about 50 Euro. Rome Cavalieri is on the outskirts of downtown and we hit some traffic on our way but not bad. It’s on the top of one of Rome’s hills, which gives one side the hotel a great view of the city. As you pull up to the hotel, it’s not much to look at from the outside. Once inside the lobby, it’s opulent and beautiful.

I’m Diamond level Hilton Honors, which usually gets you upgraded to the nicest rooms, just below suite level. At Rome Cavalieri, it’s a little different. Diamond members automatically get access to the next category up and access to the Colosseo Lounge, but are not eligible for upgrade to the hotel’s Imperial Floors or Imperial Lounge. Two sets of Diamond members on either side of me argued for a free upgrade to the Imperial level, neither was successful. I’ve heard they’ll offer it sometimes in the off-season, but not in May. Anyway, when making my reservation I had signed up to pay an additional 80 Euro per night for an Imperial room (w/”Garden View”). At the time a City view room was a 150 Euro upgrade which I thought was too much. What they don’t tell you is that the Garden view room include a great view of a huge radio tower. If that might bother you (I didn’t care), then it’s probably a good idea to pay extra for the City view. Aside from the view, we found our room to be outstanding. It was large enough to have a sitting area with sofa and comfortable chairs, a balcony to view the radio tower, and a very large marble bathroom with sink and vanity. The bed was huge and very comfortable. There’s a mini-bar with very expensive snacks in it (13E for a minibottle of Jack?) and even a soap menu, though we didn’t order anything. Incidentally, the upgrade included spa and pool fees (which I think are free for Hilton Diamonds anyway). Paying a little extra for the upgrade was worth it.

Also included with the Imperial room was access to the Imperial Lounge, which was larger and substancially nicer than the Colosseo Lounge. There was wine, beer, juice, water, tea, coffee, and sodas available throughout the day. Spirits were available for a few hours in the evening. There are hor dourves available during the day, which are changed out at least 5 times. There was some outdoor patio seating with a great view of the city (for best pictures though, go up to the top floor).

Our rate included a breakfast buffet that was served in L’Uliveto on the first floor next to the pool. The buffet was huge with hot food such as eggs and sausage, lots of breads, fruits, cereals, juices, and other stuff I can’t remember. Everything I tried was delicious. There’s really something for everyone.

There’s a three Michelin star restaurant on the top floor, but we never made it there. It’s reservation only and a jacket is required for men. Maybe next time.

The grounds were beautiful. There are walking trails, lots of sculptures, tennis courts, a large outdoor pool. If you’re going to the pool, get there early if you want a good spot. It filled up pretty quick when we were there.

The property has one of the top rated hotel spas in Europe. I’m not much of a spa guy, so I can’t give a full review of it. I did go into the Turkish bath and jaccuzzi which were really nice and relaxing.

The hotel boasts an art collection that would make most museums jealous. The lobby has several large tapestries on display that date to the 1500’s. Other art dated to the 1600 and 1700’s. Sculptures and paintings were tucked into every corner. One afternoon when the weather wasn’t cooperating, we spend some time walking around and viewing all the art. Nice way to stay out of the rain.

There is a shuttle that goes back and forth to Bernini Square a few times a day (there was a schedule posted in the lobby). It ends pretty early though, I think that last pickup was at 8pm. We took it into town one night to get some dinner and just took a taxi back. It was only 13 Euro so don’t be afraid to stay past the last pick up.
We really enjoyed our stay at the Rome Cavalieri, and would consider staying there again if we were wanting some downtime in Rome. Beware that the on-property restaurants are expensive, and there are ancillary charges for lots of little things. A lot extras were included with my stay because of my status with HHonors and I paid for an upgrade. If you’re on a budget, you'll want to stay elsewhere. Typically though, we like to be a little closer to everything, and while there is a shuttle that drops you off somewhat close to Rome’s attractions, it would get old to have to take it every day. If you like being within walking distance to the areas that Rome is best known for, you might want to consider staying closer to center city. If it’s some relaxation in an upscale property is what you seek, and you can afford it, Rome Cavalieri is a great choice.

Room Tip: if it's available, upgrade to an Imperial room.
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  • Stayed May 2012, travelled as a couple
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Helpful?
1 Thank inhiding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUEST_RELATI0NS_TEAM, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 29 July 2012
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that your stay was a memorable one and we hope to welcome you back in the near future.

Looking forward to welcoming you back to your ‘home away from home’ real soon!

Kind regards

K. Khaled
A. Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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sydney
Level 5 Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 6 July 2012

This was our third visit to the Rome Cavalieri. Stayed in room 827 for 4 nights from 26th June and it has lost none of it's execellence. Worth every cent and paying the extra for imperial floor with lounge and spa access is well worth it. if you can afford it you would not stay anywhere else while in Rome. Staff,and service is outstanding as is the restaurants. Pool is unbelievable and the whole experience of our stay was very memorable. A luxury oasis out of the bustle of central Rome however just a short taxi ride or free shuttle bus to Spanish steps in 10 minutes. Returning for another 2 days at the end of our European tour just to be spoilt before our long journey home.

Room Tip: Rome View Rooms
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  • Stayed June 2012, travelled as a couple
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Helpful?
Thank roralism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUEST_RELATI0NS_TEAM, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 29 July 2012
Dear Guest,

We would like to thank you for your continuous preference in choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your visits to the Eternal city.

We are so glad to read that you have enjoyed your stay in our Imperial floors and that our staff met your expectations.

Looking forward to welcoming you back to your ‘home away from home’ real soon!

Kind regards

K. Khaled
A. Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach, Fl
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 July 2012

This Hotel is gorgeous with many improvements since my last stay 5 years ago. It is extremely expensive and in a somewhat remote location for traditional Roman sightseeing. The Staff was helpful but not warm and friendly. The rooms are lovely and very comfortable. Overall a very luxurious stay with my 2 Grandchildren.

  • Stayed June 2012, travelled with family
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Helpful?
1 Thank MarmaTo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUEST_RELATI0NS_TEAM, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 29 July 2012
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for taking the time to submit a review regarding your stay.

We are so glad to read that your stay was a memorable one and we hope to welcome you back in the near future.

Kind regards

K. Khaled
A. Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rogers, Arkansas
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 July 2012

We stayed just one night at the end of a cruise before our flight home and found the interior spaces of the hotel to be grand and high quality. Contrary to some of the other reviews, we found the front desk staff to be up to the expectations we had of a Waldorf. At the pool the staff was less exceptional and the prices are ridiculous. 10 euros for a beer is embarrassing, especially after we paid $36 euros for my wife and I to get a chair and a towel at the pool.

We are Hilton Gold and got many nice benefits (though no upgrade to a city view room), including free internet, free breakfast, bonus points, free access to the spa, and more. Because we had to leave for the airport before breakfast the staff even offered to pack us a breakfast bag that we could take with us on the train.

The shuttle was useful for getting into town, but the hours are limited (published on their site). If we were staying more than one night we would have preferred to stay in town because having to take a shuttle each time was inconvenient and a cab was about 15 euros each way.

Room Tip: The radio tower view (anything that is not a city view) is not worth opening the window for.
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  • Stayed July 2012, travelled as a couple
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Helpful?
Thank thetoolman42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUEST_RELATI0NS_TEAM, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 29 July 2012
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed your stay and that our staff met your expectations.

Looking forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 July 2012

I have stayed at hilton's worldwide and this takes the grade as the WORST hilton. The manager for Hilton and his staff are extremely rude, the location is horrible. The have an attitude take or leave it. I even saw one couple fighting with the staff for being rude, poor customer service. They still have construction going and never informed us and gave room right across the construction which was very noisy. The hhonors members are treated like dirt at whatever level you are in. Saw one family having a hard time with the hilton diamond desk and they were treated miserably. This is onty place I will never stay in rome when I am in rome. Stay away and avoid it.

  • Stayed August 2011, travelled with family
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Helpful?
7 Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUEST_RELATI0NS_TEAM, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 29 July 2012
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We regret reading of such short-comings, but please rest assured that we appreciate all our guests, especially our loyal HHonors members.

We hope we may have the pleasure of welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethlehem, Pennsylvania
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 July 2012

I hate to write a bad review and this is actually my first one. The grounds are lovely, hotel "appears" lovely, the service was absolutely atrocious! We have never been treated as arrogantly as the staff at this hotel. We've stayed at numerous Ritz Carlton's and have never once experienced a staff as rude, condescending and unaccommodating as this hotel. You are also quite a distance from the center of Rome, which, oddly, was one of the reasons we chose this hotel only to find out that drinks are as much as 20 euro each and a bottle of water is 8 euro and if you work out or swim, prepare for 25 euro per person per day!! And if they get booked up, non-Italian visitors are treated like a nuisance or just ignored completely! I would Never stay here again or recommend this to my worst enemy!

Room Tip: Stay at the excelsior, the service is tremendously better
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  • Stayed June 2012, travelled with friends
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Helpful?
5 Thank Rockysgirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUEST_RELATI0NS_TEAM, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 29 July 2012
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We regret reading of such short-comings, but please rest assured that we appreciate all our guests and would not stop at any cost to make their experience a memorable one.

We hope we may have the pleasure in welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 July 2012 via mobile

Rooms were excellent: great beds and pillows, quiet, excellent view of Rome (Need to request this or else the radio tower view not great). Pool is excellent as well. Contrary to previous reviewer, we had no special charges for pool, health club or anything (tennis court was extra, though). Worst thing is OUTRAGEOUS cost of food and drinks at the pool. Worse than NYC. Overall, excellent facilities from which to explore wonderful Rome.

Stayed June 2012, travelled with family
Helpful?
1 Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUEST_RELATI0NS_TEAM, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 29 July 2012
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed your stay and that our services & facilities met your expectations.

Looking forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rome Cavalieri, Waldorf Astoria Hotels & Resorts

Property: Rome Cavalieri, Waldorf Astoria Hotels & Resorts
Address: Via Alberto Cadlolo 101, 00136 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Rome
#20 Business Hotel in Rome
#26 Family Hotel in Rome
#42 Luxury Hotel in Rome
#42 Romantic Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rome Cavalieri, Waldorf Astoria Hotels & Resorts 5*
Number of rooms: 370
Official Description (provided by the hotel):
Overlooking the panorama that has inspired visitors for centuries is Rome's most prestigious address – the Rome Cavalieri hotel. Though only minutes from the city's great monuments, the Rome Cavalieri has the tranquility of an oasis. Enclosed in fifteen acres of lush Mediterranean parklands, this luxury hotel is a calm retreat in the heart of the Eternal City, an elegant refuge where time slows and hearts quicken.The first hotel in Europe to be part of the exclusive Waldorf Astoria Hotels & Resorts, the Rome Cavalieri hotel is more than just a 5–star property. It's the pre-eminent luxury hotel in Rome, with an art collection that outshines many museums, a Grand Spa that would be the envy of a prestige health resort, and standards of luxury that set it apart from other Rome hotels. The Rome Cavalieri brings new meaning to notions of Italian style, and new purpose to the fine art of exclusive hospitality. ... more   less 
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Also Known As:
Rome Cavalieri, Waldorf Astoria Hotels And Resorts
Rome Cavalieri, Waldorf Astoria Hotel Rome
Hilton International Rome
Hilton Rome
Rome Hilton International
Hilton Hotel Rome
Rome Cavalieri Hilton

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