We are one week into our 11 day stay and couldn't be happier. The first half of our trip, we were on the 3rd floor in a corner suite facing the city. Huge room, beautiful view. We left for a business trip for one night and returned, UPGRADED, to the 8th floor (Imperial Floor) with a city view. The view is even better and the access to the Imperial Lounge is paramount.
The lounge is open 7am-11pm with complimentary drinks and snacks all day long. The hotel doesn't have a shop (nor is there one nearby) for drinks and snacks, so the lounge is a must for us. Having breakfast out on the balcony of the 7th floor overlooking Rome is something we won't soon forget.
Rooms- get an odd numbered room- they overlook the city. We are Hilton Diamond Members and were disappointed (as others have mentioned) that there's no lounge for us. If you want a quick drink of Coke- it will cost you around $10 US via the minibar or one of the hotel restaurants. You can't walk to get a drink or a snack- You will be told you can get to a restaurant or market in walking distance, but I'd highly not recommend this. The route doesn't have sidewalks and from our experience, motorists don't yield to pedestrians. The hotel has adapters for USA electronics and they have hair dryers in the rooms. No irons in the rooms, but they do have a laundry service. Housekeeping service is thorough and they also have turn down service in the evenings. Staying on the Imperial Floor affords you a private elevator (we called it the James Bond Elevator) and our multiple trips to the spa were much easier this way in our robes. The layout of the rooms and balconies provide large amounts of privacy. During our stay, we had a Head of State staying here and his stay was impeccably managed from a guest's point of view. We had free WiFi as Hilton Diamond members and it worked well. TV- you have 2 English speaking channels- Fox News and CNN International. That's it. You can pay per view a movie for 20 Euro. Netflix doesn't work here- so load your devices up with movies. If I'd known, I would've brought an adapter to stream movies from my laptop to the flat screen tvs. Beds are comfy, but sheets are rough and firm- I prefer higher thread count- soft and cool. We stayed in touch with family back home via FaceTime or Skype so that worked well for us.
Staff- our personal concierge, Edwige Francais , is just the BEST. I can't recall this level of customer service at any other stay in America. She takes her job very seriously and is here to make your trip perfect and memorable. Sinnise at the concierge desk went out of his way as well to make us comfortable and happy. We never encountered anyone that wasn't ultra friendly and helpful. Most of the staff speak English as well.
Drivers- we used the car service most all of our stay. Driving in Rome is likened to driving in NYC, but our drivers got us to and from in style and safely.
Tours- we used a private tour guide for all 4 tours. Absolutely the way to go. No waiting in lines, very knowledgable and spoke great English. Her name is Agnese (pronounced AHN-YAYSAY) Angelini and you can arrange to have her accompany you on tours via the concierge desk. If it's in your budget, it's around 265 Euros for 4 hours of her personally accompanying you and educating you on the history. The charge for the driver is extra, but again if you can afford it, it's a nice perk. I believe it's 60 Euros/hour for the driver (E class Mercedes).
Food- we had complimentary breakfast at L'Uliveto each morning. Delicious. Fresh fruit, breads, pastries, eggs, bacon, sausage, cereal, yogurt, smoothies, fresh deli meats. Eating out in the city of Rome is far more reasonably priced (1.50 Euro for a Diet Coke vs. 8 Euro at the hotel). You can expect to pay about 26-28 Euro for spaghetti or a burger at the hotel.
Spa- we had 4 days of treatments. The Swiss Bliss was 3 hours of head to toe exfoliation followed by a massage and then a facial. We also had a deep tissue massage, facial, and traditional massage. The spa uses La Prarie, but what's interesting is the facials don't use appliances for extractions like you find in USA spas. The Turkish Bath was by far our favorite. Uber hot steam room with a cold bath (54degrees F). The hot tub located outside, isn't so HOT, but it's beautiful. Workout room is very nice for a hotel gym. The water pressure in the spa showers and room showers are amazing! Hotel has a cashier for Euro.
Location- there are a few 5 stars in the center of the city, but we prefer the view and quiet of this hotel.
Rome- beautiful, historic city. Not many public restrooms, most restaurants don't open until 7:30pm for dinner. Must see St. Peter's Basilica/Vatican City and The Colosseum area. We toured the catacombes and could've done without that. The art and the musesums are gorgeous. This city is friendly, full of beautiful sights and marble. The toilets- apparently in Italy, they don't typically use toilet seats as in America. Interesting! Look up the VAT tax. I got a handbag here that qualifies for the VAT refund, but then found out that I can't carry it until after I pass through customs on my return trip. To get the refund, the item must be brand new, unused. There are a lot of smokers here.
Shopping- Spanish Steps area is where the high dollar shops are. I'm not sure where to find the more affordable shops, as we tried and got thoroughly confused. The side streets seem to have more local vendors. Prices are a bit better than in the US. I got a handbag that was $700 US cheaper here than in the USA.
- Official Description (provided by the hotel):
- Overlooking the panorama that has inspired visitors for centuries is Rome's most prestigious address – the Rome Cavalieri hotel. Though only minutes from the city's great monuments, the Rome Cavalieri has the tranquility of an oasis. Enclosed in fifteen acres of lush Mediterranean parklands, this luxury hotel is a calm retreat in the heart of the Eternal City, an elegant refuge where time slows and hearts quicken.The first hotel in Europe to be part of the exclusive Waldorf Astoria Hotels & Resorts, the Rome Cavalieri hotel is more than just a 5–star property. It's the pre-eminent luxury hotel in Rome, with an art collection that outshines many museums, a Grand Spa that would be the envy of a prestige health resort, and standards of luxury that set it apart from other Rome hotels. The Rome Cavalieri brings new meaning to notions of Italian style, and new purpose to the fine art of exclusive hospitality. ... more less
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- Also Known As:
- Rome Cavalieri, Waldorf Astoria Hotels And Resorts
- Rome Cavalieri, Waldorf Astoria Hotel Rome
- Hilton International Rome
- Hilton Rome
- Rome Hilton International
- Hilton Hotel Rome
- Rome Cavalieri Hilton