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“Out of this world experience” 5 of 5 bubbles
Review of Rome Cavalieri, Waldorf Astoria Hotels & Resorts

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Rome Cavalieri, Waldorf Astoria Hotels & Resorts
Ranked #72 of 1,292 Hotels in Rome
Certificate of Excellence
Wake Forest, NC
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Out of this world experience”
5 of 5 bubbles Reviewed 2 May 2013

We are one week into our 11 day stay and couldn't be happier. The first half of our trip, we were on the 3rd floor in a corner suite facing the city. Huge room, beautiful view. We left for a business trip for one night and returned, UPGRADED, to the 8th floor (Imperial Floor) with a city view. The view is even better and the access to the Imperial Lounge is paramount.

The lounge is open 7am-11pm with complimentary drinks and snacks all day long. The hotel doesn't have a shop (nor is there one nearby) for drinks and snacks, so the lounge is a must for us. Having breakfast out on the balcony of the 7th floor overlooking Rome is something we won't soon forget.

Rooms- get an odd numbered room- they overlook the city. We are Hilton Diamond Members and were disappointed (as others have mentioned) that there's no lounge for us. If you want a quick drink of Coke- it will cost you around $10 US via the minibar or one of the hotel restaurants. You can't walk to get a drink or a snack- You will be told you can get to a restaurant or market in walking distance, but I'd highly not recommend this. The route doesn't have sidewalks and from our experience, motorists don't yield to pedestrians. The hotel has adapters for USA electronics and they have hair dryers in the rooms. No irons in the rooms, but they do have a laundry service. Housekeeping service is thorough and they also have turn down service in the evenings. Staying on the Imperial Floor affords you a private elevator (we called it the James Bond Elevator) and our multiple trips to the spa were much easier this way in our robes. The layout of the rooms and balconies provide large amounts of privacy. During our stay, we had a Head of State staying here and his stay was impeccably managed from a guest's point of view. We had free WiFi as Hilton Diamond members and it worked well. TV- you have 2 English speaking channels- Fox News and CNN International. That's it. You can pay per view a movie for 20 Euro. Netflix doesn't work here- so load your devices up with movies. If I'd known, I would've brought an adapter to stream movies from my laptop to the flat screen tvs. Beds are comfy, but sheets are rough and firm- I prefer higher thread count- soft and cool. We stayed in touch with family back home via FaceTime or Skype so that worked well for us.

Staff- our personal concierge, Edwige Francais , is just the BEST. I can't recall this level of customer service at any other stay in America. She takes her job very seriously and is here to make your trip perfect and memorable. Sinnise at the concierge desk went out of his way as well to make us comfortable and happy. We never encountered anyone that wasn't ultra friendly and helpful. Most of the staff speak English as well.

Drivers- we used the car service most all of our stay. Driving in Rome is likened to driving in NYC, but our drivers got us to and from in style and safely.

Tours- we used a private tour guide for all 4 tours. Absolutely the way to go. No waiting in lines, very knowledgable and spoke great English. Her name is Agnese (pronounced AHN-YAYSAY) Angelini and you can arrange to have her accompany you on tours via the concierge desk. If it's in your budget, it's around 265 Euros for 4 hours of her personally accompanying you and educating you on the history. The charge for the driver is extra, but again if you can afford it, it's a nice perk. I believe it's 60 Euros/hour for the driver (E class Mercedes).

Food- we had complimentary breakfast at L'Uliveto each morning. Delicious. Fresh fruit, breads, pastries, eggs, bacon, sausage, cereal, yogurt, smoothies, fresh deli meats. Eating out in the city of Rome is far more reasonably priced (1.50 Euro for a Diet Coke vs. 8 Euro at the hotel). You can expect to pay about 26-28 Euro for spaghetti or a burger at the hotel.

Spa- we had 4 days of treatments. The Swiss Bliss was 3 hours of head to toe exfoliation followed by a massage and then a facial. We also had a deep tissue massage, facial, and traditional massage. The spa uses La Prarie, but what's interesting is the facials don't use appliances for extractions like you find in USA spas. The Turkish Bath was by far our favorite. Uber hot steam room with a cold bath (54degrees F). The hot tub located outside, isn't so HOT, but it's beautiful. Workout room is very nice for a hotel gym. The water pressure in the spa showers and room showers are amazing! Hotel has a cashier for Euro.

Location- there are a few 5 stars in the center of the city, but we prefer the view and quiet of this hotel.

Rome- beautiful, historic city. Not many public restrooms, most restaurants don't open until 7:30pm for dinner. Must see St. Peter's Basilica/Vatican City and The Colosseum area. We toured the catacombes and could've done without that. The art and the musesums are gorgeous. This city is friendly, full of beautiful sights and marble. The toilets- apparently in Italy, they don't typically use toilet seats as in America. Interesting! Look up the VAT tax. I got a handbag here that qualifies for the VAT refund, but then found out that I can't carry it until after I pass through customs on my return trip. To get the refund, the item must be brand new, unused. There are a lot of smokers here.

Shopping- Spanish Steps area is where the high dollar shops are. I'm not sure where to find the more affordable shops, as we tried and got thoroughly confused. The side streets seem to have more local vendors. Prices are a bit better than in the US. I got a handbag that was $700 US cheaper here than in the USA.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tanchaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 3 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your visit to the Eternal city and for taking the time to submit a review regarding your stay in progress.

We are so glad to read that you are enjoying our Imperial floors and that our staff, services & facilities met your expectations.

We hope that you conclude your stay in a most pleasurable manner and that you agian choose our Imperial floors as your ‘home away from home’!

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Arvada, Colorado
Level Contributor
138 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 1 May 2013

The Waldorf Astoria in Rome (Rome Cavalieri) is notable for its remote, scenic location, its artwork, and its famous spa. Although the indoor and outdoor pools were enticing and the health club equally inviting, jet lag prevented a visit.

A delicious breakfast buffet inside the restaurant on the lower level of the hotel was included in our Hilton award’s package. We were not hungry until dinner.

While staying far removed from the city center was not conducive to sightseeing, it did offer a unique perspective of the city. Perched above Rome, we were able to admire the city from a distance. It was a tranquil and peaceful location.

In order to have a room that faced the city, we would have needed to use double the number of Hilton points. The well appointed rooms were supposedly identical except for the view. We passed on the excessive number of points, and instead visited the elegant dining room on the top floor to take pictures of the view.

If this was our only chance to experience Rome, I would have been disappointed with the location. A taxi ride or shuttle bus service was required in order to visit popular sites or eat in a restaurant. We were too tired the first night to travel to the city. Room Service was a wonderful though expensive alternative.

Stayed November 2012, travelled as a couple
Helpful?
Thank sandyB56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 3 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that your stay was a memorable one and we hope to welcome you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 1 May 2013

It is a very nice hotel, in rome, I got an exellent service and I was helped by Gulia at the business center and she helpled me a lot thanks Gulia. it is a first class hotel, the view is beautiful the swiming pool and the spa is perfect and the breakfast is awesome.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 3 May 2013
Dear Guest,

We would like to thank you for taking the time to submit a review regarding your stay and it was a pleasure to read that our staff, services & facilities met your expectations.

Looking forward to welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 April 2013

We stayed at this hotel for 2 nights to celebrate a special birthday, and found it to be a very relaxed and tranquil place to stay. The sound-proof doors in the bedrooms meant that we got a peaceful night's sleep, and we found our room to be very clean and well maintained. Breakfast al fresco was a lovely start to the day, and the breakfast buffet was delicious. The hotel kindly sent a complimentary bottle of prosecco up to our room with a "happy birthday" card, which was much appreciated.

We found all the staff of the hotel to be exceptionally helpful and courteous. Special thanks to Danielo on reception and to Nicola, the duty manager. Nicola went above and beyond the call of duty to assist us with a request, and we found him to be both an interesting and utterly professional person, and an excellent ambassador for the hotel and brand.

Like many other reviewers the only thing that put us off this hotel when choosing where to stay in Rome was the proximity of the hotel from the main tourist attractions. We needn't have worried though - Massimiliano, the always cheerful and knowledgeable shuttle bus driver made our journeys to and from the town centre very enjoyable. We visited at the end of April, and the shuttle bus was often almost full, so as other reviewers have said, taxi journeys may well be necessary in high-season.

We have been lucky enough to stay in many beautiful hotels, and would rate this among the best. Yes, the room service and especially the drinks prices are very high, but we found that Rome as a whole is an expensive place to eat out in any case. We would highly recommend a stay at the Cavalieri, though if you are looking for the flexibility of being able to walk to some of the main tourist attractions and wander back to your hotel after dinner then this may not be the one for you. It suited our needs on this trip perfectly though, and we had a wonderful stay - the view of the City from the 9th floor is beautiful, and we enjoyed being away from the hustle and bustle of the town.

Room Tip: As everyone else has said, request a City view and the higher the floor the better.
See more room tips
  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank K2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 3 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for taking the time to submit a review regarding your stay.

We are so glad to read that your stay was a memorable one and that our staff, services & facilities met your expectations.

Looking forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cirencester, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 30 April 2013

A truly first class hotel. The limousine from the airport is a lovely way to start and end your visit. The check in was handled efficiently and the room was beautiful. We wanted an Imperial room but they were all occupied so took a king on the 6 th floor and paid for the club lounge extra. Well worth doing as the breakfast is superb and the food and drink at different times of the day saves you a fortune. The rooms are divine with a view across Rome which is stunning. The spa is one of the best I have seen and the pools lovely and warm both inside and outside. This is the second time we have been here and it is probably our favourite hotel. One small complaint, the wifi costs €25 per day which I think is outrageous. Most cafes in Rome have free wifi so when in the city you can catch up on your messages and email over coffee. Apart from that a fantastic stay.

Room Tip: Pay the extra for an imperial room as you have stunning views over the city and the club lounge. If...
See more room tips
  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Spencer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 3 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed your stay in our Imperial floors and that our staff, services & facilities met your expectations.

Looking forward to welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 30 April 2013

stayed for my wifes birthday. Upgraded to a Rome view room which was nice and service was great, good tips where to eat and how to get around Rome. courtesy bus was very useful.

Spa and pool were nice and included as a HH diamond. Shame there is no Lounge for diamond use though as that is always a useful perk.

the rooms although large and clean, were just a little old looking and feeling in terms of the technology, plug sockets etc.

Breakfast was great as well, I would definitely stay here again

Room Tip: get a rome view!
See more room tips
  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 3 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for taking the time to submit a review regarding your stay.

We are so glad to read that you have enjoyed your stay along with your HHonors Diamond benefits.

Looking forward to welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Assat, France
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 April 2013

Just returned from 5 days at the Cavalieri and had a wonderful stay. We were on the Imperial club floor, which made all the difference, and made full use of the the club lounge. Staff were charming and helpful .. especially when I lost my credit card, and I would certainly recommend this hotel to anyone, but only on the clubfloor, which is excellent value for money considering what you get extra. If I was being picky I would say that the food in the club lounge was hit and miss, sometimes excellent, other times poor, and the fact that you have to pay for wifi just makes me cross... anyway, I will definately return to Rome ( we threw a coin in the Trevi!) ! and this is the only hotel I will stay in... marvelous.

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sharon h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 3 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed your stay in our Imperial floors and that our staff, services & facilities met your expectations.

Looking forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rome Cavalieri, Waldorf Astoria Hotels & Resorts

Property: Rome Cavalieri, Waldorf Astoria Hotels & Resorts
Address: Via Alberto Cadlolo 101, 00136 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Rome
#20 Business Hotel in Rome
#26 Family Hotel in Rome
#42 Romantic Hotel in Rome
#42 Luxury Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rome Cavalieri, Waldorf Astoria Hotels & Resorts 5*
Number of rooms: 370
Official Description (provided by the hotel):
Overlooking the panorama that has inspired visitors for centuries is Rome's most prestigious address – the Rome Cavalieri hotel. Though only minutes from the city's great monuments, the Rome Cavalieri has the tranquility of an oasis. Enclosed in fifteen acres of lush Mediterranean parklands, this luxury hotel is a calm retreat in the heart of the Eternal City, an elegant refuge where time slows and hearts quicken.The first hotel in Europe to be part of the exclusive Waldorf Astoria Hotels & Resorts, the Rome Cavalieri hotel is more than just a 5–star property. It's the pre-eminent luxury hotel in Rome, with an art collection that outshines many museums, a Grand Spa that would be the envy of a prestige health resort, and standards of luxury that set it apart from other Rome hotels. The Rome Cavalieri brings new meaning to notions of Italian style, and new purpose to the fine art of exclusive hospitality. ... more   less 
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Also Known As:
Rome Cavalieri, Waldorf Astoria Hotels And Resorts
Rome Cavalieri, Waldorf Astoria Hotel Rome
Hilton International Rome
Hilton Rome
Rome Hilton International
Hilton Hotel Rome
Rome Cavalieri Hilton

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