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“A 3-star à la carte hotel for most” 3 of 5 bubbles
Review of Rome Cavalieri, Waldorf Astoria Hotels & Resorts

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Rome Cavalieri, Waldorf Astoria Hotels & Resorts
Ranked #72 of 1,292 Hotels in Rome
Certificate of Excellence
Norfolk, Virginia
Level Contributor
289 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“A 3-star à la carte hotel for most”
3 of 5 bubbles Reviewed 17 May 2013

When I told my son-in-law that my Lady and I were spending 6 nights in Rome, he recommended the Cavalieri … the best hotel in which he’d ever stayed. Since he always travels 5-star, that was good enough for me.

My Lady and I got the King Deluxe Premium with the Rome view. We were given a room on the 5th floor, a room with an adjoining door to the next room. We found it difficult to sleep the first night even though we were exhausted. The reason is because of the noise from people talking in the adjoining room. They weren’t talking loudly; the sounds were coming through the adjoining door. By the way, this first room had a bathtub that needed caulking, and utility racks in the tub that were loaded with grime and mildew. One of the dresser drawers was broken. When we asked to be moved to a quieter room the next morning, we were moved to the 6th floor and to a room without an adjoining door. The degree of quietness was acceptable. We noticed, however, that each of our rooms had a large gap between the entrance door and the floor. This allowed light and noise from the hallway to enter your room.

As it turns out, floors 7, 8 and 9 require a special key for the elevators to reach them. It is on these floors that luxury begins. Floors 6 and below are for the average folks like me. Neither of our rooms had bathroom ventilation or a Jacuzzi. My son-in-law told me that they had it all in their suite on the 9th floor. My Lady and I have travelled a lot over the past 10 months, and this is the only room we’ve had without bathroom ventilation. All but 2 hotels had Jacuzzis, but those hotels didn’t pretend to be elite.

The map of Rome that the hotel provides doesn’t include the Cavalieri because it is removed from Rome. The hotel shuttle takes 30 minutes to carry you to civilization. The best feature of the hotel is its view of Rome, and it’s the ONLY selling point for me. The 295 euro breakfast for 2 sets the tone for pretentiousness. Internet access is 20 euros per day. No coffee or tea is provided in your room … so if you want some at the hotel … empty your pockets.

No hotel without bathroom ventilation should be ever be considered a 5-star hotel. Maybe the Cavalieri should market itself as 2 separate hotels at this location; 5-star for floors 7,8 and 9 … and 3-star for floors 6 and below.

Room Tip: Remember that this hotel is removed from Rome and is more like a resort for the wealthy. If you wan...
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  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Beyondthebull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 18 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for taking the time to submit a review regarding your stay & we are glad to read that you have enjoyed our breathtaking view.

We would like to inform you that many packages are available for the Imperial rooms on the 7th & 8th floor that our guests could reserve to enjoy the Imperial Club as well.On the 9th floor, were our 3 Star Michelin gourmet restaurant La Pergola is located, are the private terraces for the Planitarium Suite & the Penthouse Suite that actually have a jacuzzi on the roof top, while all our other Suites have a jacuzzi inside the bathroom. We would also like to point out that all our bathrooms have ventilation and that the Imperial breakfast that includes caviar & champagne is appreciated by our guests that are having a special celebration.

Looking forward to welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Fort Worth, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 May 2013

I loved your hotel so much that I didn't even leave the grounds throughout my stay - even though ROME was only 1/2 hour down the hill! This hotel is a memory in the making. LOVE your hotel and your staff and the ambiance and luxury. I stay in hotels all over the world and this one is now #1 on the top of my list.

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 22 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that your stay was a memorable one and we hope to welcome you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 16 May 2013

We had an amazing time at the Cavalieri.

Our room overlooked a small Park and Rome. We would sit on the balcony listening to the church bells and birds chirping every morning, so relaxing. This was the best Hilton Honors breakfast I have ever had, with many fresh juices and much to choose from - awesome! The bed was Heaven, huge pillows and so comfy.

Markus our concierge did an amazing job getting us set up on great tours (pay the extra fee for a smaller tour or single guide), shipping things for us, etc. He also knew of a great coin shop in an out of a way spot were we bought some rare roman coins for our family. So helpful and he made our trip to rome. Overall staff Great and treat you like a king.

The few warnings that come with this Hotel. The Hotel is full of rich and beautiful Italians. You will feel out of place in a t-shirt and tennis shoes. Never get a room in the front of the hotel because they overlook nearby apartments. Prices are high, but hey you get what you pay for.

Enjoy!

Room Tip: Always get a room in back of the hotel!
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank phil9877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 17 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that your stay was a memorable one and that our staff, services & facilities met your expectations.

Looking forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 May 2013 via mobile

Stayed 3 nights at the waldorf. Was highly recommended by a brother. We upgraded to the imperial lounge which was the way to do it. Especially for those foodies and drinkers out there. Open 7am-11pm. The spa, gym and pool were perfect. Thanks to the upgrade we didnt have to pay for the amenities. Only flaw was a man at concierge. My fiancé and i went out to town for a dinner. We asked for a cab at the front of hotel. We were the only one waiting, then some italian speaking men came out and the concierge gave the first 2 cabs to them. I called him out and got into a little tiff. A little disappointing start to our evening but got passed it. I would stay again for sure.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Devil604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 17 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that your stay was a memorable one and that you have enjoyed your stay in our Imperial floors.

We regret reading of such short-comings and we'll make sure such incidents do not repeat themselves in the future.

Looking forward to welcoming you back to your ‘home away from home’ real soon!

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ROCKVILLE CENTRE
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 13 May 2013

We stayed three nights (On Points) in May. As a Hotel the Cavalieri is first class. The rooms are spacious and very well decorated and equipped. You will have to take a taxi everywhere so be prepared for that. You will probably not eat any meals there, unless you are ready to pay very high prices. (How about a 50 euro pp breakfast!) We are more down to earth people and feel more comfortable in nice but more modest and affordable places.However for free using points it was a treat.
Please note: if you take a cab from the airport ONLY use a taxi that will charge you the published rate on the side of the cab. Some will try to tell you every story in the book about why they are 60- 90 euro instead of the $47 euro printed right on the cab! Our driver "switched" the $50 euro bill I gave him and tried to say I gave him only a $20!! There are a lot of swindlers at the airport. Before getting into any cab, write down their cab number right in front of them and you will never have a problem. I felt compelled to say this.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JPSkiNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 14 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for taking the time to submit a review regarding your stay.

We would like to inform you that we have room packages that include breakfast and we also provide discounted vouchers upon check in instead of the usual fee of Euro 38 per person.

Looking forward to welcoming you back on a future occasion.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
5 of 5 bubbles Reviewed 13 May 2013

The Vista Suite was unbelievable! We could see the whole city of Rome. It was the best hotel we have ever stayed in, if we stay in the Vista Suite. The guest rooms are no where comparable. We were going to stay at this hotel for just one night, until we got into our Vista Suite and saw how beautiful it was and how beautiful the view was. We didn't even have to leave our room because it was that luxurious. We decided to stay an additional night but there wasn't any suites available. The front desk gave us a regular guest room and that was nothing like what we experienced the first night. It was nice, but no view and alot smaller of a room. If you stay at this hotel get a Vista Suite and you will never want to leave!

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Christophe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 17 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city and for taking the time to submit a review regarding your stay.

We are so glad to read that you have enjoyed your stay in our Imperial floors and that our Vista Suite met your expectations.

Looking forward to welcoming you back to your ‘home away from home’ real soon!

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 12 May 2013

My husband and I stayed 2 nights at this hotel during the Rome leg of our trip a few days ago. As others have stated, the outside of the hotel is nothing to look at, but, wow, the inside is fabulous! It looks like a museum with many displays of art pieces. There is much use of gold and marble throughout the hotel, which is simply beautiful.

We arrived early, so the young lady at the desk said our room was not yet available. We decided to take a tour of the hotel, and after an hour or so, our room was ready. We were told we could upgrade to Imperial level for an additional 125 euro per night. She allowed us to see our initial room, on the 3rd floor, then showed us the upgraded room on the 8th floor. We reluctantly took the upgrade, but were very happy we did after we saw the individual cost of everything (20 euro for fitness center & pool access, 45 euro per person for breakfast, etc). We had access to the Imperial lounge, which had great food, snacks, hors d'oeuvres, and cocktails throughout the day. On our first night, we briefly utilized the hot tub and steam room in the spa. Our room was very spacious and gorgeous, and the view of Rome was to die for. Though we had a Rome view, we could also see the Vatican from our balcony as well. Every bed in the other hotels in Italy was pretty hard, but this one was the most comfortable. The grounds of this hotel are immaculate!

Though the hotel is not in the immediate vicinity of the sites of Rome, we were able to get the hotel shuttle to the city centre. We always stayed in Rome late (after the hotel shuttle made its last run), so we had to get a cab back to the hotel, which was only about 13 euro. We only had 2 days there, so we tried to cram a lot in what little time we had.

The negative about the hotel (and the reason I did not rate it Excellent), you have to pay 25 euro, per day, for Wi-Fi. During our Italy/France visit, we stayed in 5 hotels, which were all less expensive than the Cavalieri, and only one other hotel charged 5 euro per day; the others had free access. For the money you pay at this hotel, at least, have free Wi-Fi. They do offer the business center on the Imperial level, but you are only limited to 15 minutes of internet access. The items and services this hotel charges for are ridiculous, and definitely wreaks of greed (wealthy or not, how people spend their money is important to them). This is why I cannot give it an Excellent rating. We do not have a problem spending money for a really nice room, but it's a turnoff when it seems the hotel is trying to nickel-and-dime you for every single thing.

Just another note: most of the guests at this hotel are wealthy or in the upper income brackets. Quite a few of them are pretty snooty, and when you greet them in the elevator, or in the Imperial lounge, many will not reciprocate. This is not any fault of the hotel, but just something you can expect when you visit.

All in all, our biggest regret is, we did not stay at the hotel long enough to actually enjoy it and the amenities we had access to, due to being on the Imperial level. We spent much of our time touring and visiting the city, and, by the time we got back to the hotel, we grabbed a snack and cocktail in the Imperial lounge, headed to our room for a shower, and then to bed.

Though I'm not happy about certain amenities this hotel charges for, we would likely stay again. The service, elegance, and hotel's views are some of the best we've experienced.

Room Tip: City of Rome view or Vatican view on the premium level or higher are on higher floors.
See more room tips
  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AlmostaJetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Manager at Rome Cavalieri, Waldorf Astoria Hotels & Resorts, responded to this review, 14 May 2013
Dear Guest,

We would like to thank you for choosing Rome Cavalieri, Waldorf Astoria Hotels & Resorts during your recent visit to the Eternal city.

We are so glad to read that you have enjoyed your stay in our Imperial floors and that our staff, services & facilities met your expectations.

Looking forward to welcoming you back in the near future.

Kind regards

K. Khaled
A. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rome Cavalieri, Waldorf Astoria Hotels & Resorts

Property: Rome Cavalieri, Waldorf Astoria Hotels & Resorts
Address: Via Alberto Cadlolo 101, 00136 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Rome
#20 Business Hotel in Rome
#26 Family Hotel in Rome
#42 Luxury Hotel in Rome
#42 Romantic Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rome Cavalieri, Waldorf Astoria Hotels & Resorts 5*
Number of rooms: 370
Official Description (provided by the hotel):
Overlooking the panorama that has inspired visitors for centuries is Rome's most prestigious address – the Rome Cavalieri hotel. Though only minutes from the city's great monuments, the Rome Cavalieri has the tranquility of an oasis. Enclosed in fifteen acres of lush Mediterranean parklands, this luxury hotel is a calm retreat in the heart of the Eternal City, an elegant refuge where time slows and hearts quicken.The first hotel in Europe to be part of the exclusive Waldorf Astoria Hotels & Resorts, the Rome Cavalieri hotel is more than just a 5–star property. It's the pre-eminent luxury hotel in Rome, with an art collection that outshines many museums, a Grand Spa that would be the envy of a prestige health resort, and standards of luxury that set it apart from other Rome hotels. The Rome Cavalieri brings new meaning to notions of Italian style, and new purpose to the fine art of exclusive hospitality. ... more   less 
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Also Known As:
Rome Cavalieri, Waldorf Astoria Hotels And Resorts
Rome Cavalieri, Waldorf Astoria Hotel Rome
Hilton International Rome
Hilton Rome
Rome Hilton International
Hilton Hotel Rome
Rome Cavalieri Hilton

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