Used to higher end hotels we chose to stay at Hassler hotel based on its reputation.
This proved highly disappointing and shows this hotel needs major managerial revamp as well as rooms revamp!
Airport pick up : need to call concierge three time to figure out where is pick up car that was arranged , when driver turns up after twenty minutes no apology ...
Room : room had no balcony contrary to what was requested at booking and was really small , outdated with antiquated bathroom.
This has nothing in common with what you find at George V or Bristol hotel in Paris
Front desk is uninterested in my complaint on size and type of room and cannot be bothered to pretend to be polite.
Location of the hotel on top of Spanish Stairs remains however a big plus point
Hotel provided us with an excellent guide who proved extremely knowledgeable and took us through Vatican , coliseum ...
Do not try the Spa unless you want to visit something from another century . Staff hardly speaks English . Forms are given to be filled before massage but not given to the massage staff itself : what s the point ?
This would have been a good hotel if prices were half or one third
At the price charged you really expect a staff with another attitude towards the guest and some more decent rooms (size wise and functionality wise).
- Official Description (provided by the hotel):
- Hassler Roma is the legendary five star Rome luxury hotel at the top of the Spanish Steps, residence of choice for a memorable experience in the Eternal City. In the heart of the city's historic center, the Hassler is one of the best hotels in Rome, minutes from Via Condotti as well as important monuments and landmarks, including the Pantheon, St. Peter's Basilica, the Coliseum, the Villa Borghese gardens and The Trevi Fountain. Owned by President and Managing Director Roberto E. Wirth, fifth generation of a famous Swiss dynasty of hoteliers, the Hassler Roma hotel offers 93 unique rooms and suites. Magnificent dining options within the hotel include the Michelin-starred Imàgo, the Salone Eva and Palm Court Restaurants and Hassler Bar, and Il Palazzetto Restaurant & Wine Bar nearby. Elegance, style, the highest quality service and discretion have made the Hassler Roma the very symbol of international hospitality. ... more less
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- Also Known As:
- Hassler Hotel Rome