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“Lives up to the hype!”
Review of Hotel Hassler

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Hotel Hassler
Ranked #38 of 1,261 Hotels in Rome
Certificate of Excellence
Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lives up to the hype!”
Reviewed 26 July 2014 via mobile

I am in complete agreement with the raves! View from my room was not great but I was steps from the terrace with amazing views. Great way to enjoy Rome (especially if you're only there for a short period of time).

Stayed July 2014, travelled solo
Helpful?
Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneHassler, General Manager at Hotel Hassler, responded to this review, 1 September 2014
Dear Guest,

Thank you for having chosen to stay at the Hassler and for taking a moment to share your comments about your experience.

I am very pleased to know that you found staying at the Hassler the greatest way to enjoy Rome. Our central and historic location does indeed provide easy access to some of the most beautiful areas of downtown Rome and historic monuments.

I do hope you will have future opportunities to visit the Hassler and to allow us to make your next stay better than the last. Our staff is at your complete disposal to attend to any requests you may have to ensure a memorable and comfortable stay in the Eternal City!

Kindest regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
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English first
West New York, New Jersey
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2014

Stayed in August 2013.
Our room was small and noisy, the hotel is decadent and really requires un update and some investments. Staff is not very kind, the behave like royalty and they do not serve guests.
The view from the top of the building is gorgeous but, with the hotel location, is the only positive aspect.
We will not return, I prefer other properties in Roma.

  • Stayed August 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneHassler, General Manager at Hotel Hassler, responded to this review, 31 July 2014
Dear Guest,

I was very sorry to learn that you were unsatisfied by your stay at the Hassler last August. I am however pleased to read the comments about your stay as this allows me to improve upon our guests’ experience and resolve any problems you may have encountered.

The Hassler is currently undergoing renovations and I would be very pleased to suggest one of our recently renovated rooms should you choose to return to the Hassler in the future.

I was also very displeased to read about our staff but can assure you that currently our staff is of the utmost efficiency and very friendly. They are pleased to be of assistance and exceed in making our guests feel at home by ensuring that their stay is as memorable and comfortable as possible.

I hope you will allow us to improve upon and exceed your expectations should you choose to stay with us again.

Kindest regards,

Roberto E. Wirth
President and Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
69 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 July 2014

The Hotel Hassler is one of my favorite hotels ever. It is located at the top of the Spanish Steps and is an easy walk to everything. The room had a great view of the city and was large, beautifully appointed, clean and comfortable. The service is impeccable. No matter what you need there is someone from the hotel who is ready to help and they genuinely want you to enjoy your stay. I would not stay anywhere else on a trip to Rome.

Room Tip: The higher the floor the better the view of the city.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank travelingcoroner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneHassler, General Manager at Hotel Hassler, responded to this review, 30 July 2014
Dear Guest,

Thank you for choosing to stay with us for your visits to Rome and for your lovely review. It is a pleasure to know that the Hassler is one of your favourite hotels.

I am also pleased to know that you truly enjoyed your time here and that both the central location of our hotel as well as the efficient service of the staff was very appreciated. Our team works very hard to assist each of our guests in any way possible to ensure that their stays are as memorable and special as possible. I am very glad to know we succeeded.

I look forward to welcoming you back and hope that you will have many more opportunities to return to the Hassler and to the Eternal City!

Best Regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 July 2014

Great location - right at the top of the Spanish steps, very convenient and easy walk to some of Rome's top spots. Make sure you try to get a room with a good view so you can take in the city beneath you - the view from the top floor is incredible!

Overall very nice room, luxurious, and great service.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneHassler, General Manager at Hotel Hassler, responded to this review, 24 July 2014
Dear Guest,

Greetings from Rome!

I would like to thank you for having chosen to stay at the Hassler, while visiting Rome, and for having taken the time to share comments about your experience.

I am very pleased to learn that you found the location, your accommodations and the service of our staff to your complete satisfaction. I am also very pleased to know how much you particularly appreciated the stunning view from our top floor.

I hope you will return to stay at the Hassler in the near future to spend many more evenings looking out over the beautiful Eternal City!

Kindest regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 5 Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 July 2014

We paid a bit extra for a larger room. Our room was next to an enormous balcony with breathtaking views over Rome. We spent hours taking in the view from that balcony everyday and night.

we loved the convenience, the service and the up scale old world luxury. would not go back to Rome and stay anywhere else.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Maximus3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneHassler, General Manager at Hotel Hassler, responded to this review, 22 July 2014
Dear Guest,

I am truly pleased to learn that you enjoyed your stay at the Hassler and that if you should visit Rome again you will return to stay with us.

Thank you for your kind review. I am delighted to know that your accommodations and the beautiful view were to your complete satisfaction.

I hope you will return to stay at the Hassler in the near future as it will be a pleasure to welcome you back!

Greetings from the Eternal City and kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC, NY
Level 4 Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 12 July 2014 via mobile

My husband and I stayed. We had a beautifully decorated room on the 5th floor overlooking the Spanish steps with a beautiful view of the city, Perfect location, exceptional service and LOVED the toiletries. Top notch panoramic restaurant -- we sat next to Tony Bennett! A must stay in Rome.

Stayed July 2014, travelled as a couple
Helpful?
Thank NYLady4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneHassler, General Manager at Hotel Hassler, responded to this review, 21 July 2014
Dear Guest,

Thank you for having stayed at the Hassler while in Rome, and also for having taken the time to share your comments about your experience.

I am pleased to know that you found your accommodations beautiful and that you appreciated the décor of your room as well as the toiletries. We aim to diligently attend to every detail to make your stay as comfortable and memorable as possible.

I was also pleased to read that you had the opportunity of dining at our panoramic restaurant Imàgo and that you were also delighted with the service of our staff. I have shared your compliments with all the members of our staff.

I look forward to greeting you again, hoping that the future stores many other opportunities for you to stay with us.

Greetings from the Eternal City and kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 11 July 2014

This can be a great hotel but .....if you don't get a view of the city you may be better off somewhere else.

This is my 3rd return trip and this visit we got allocated to a room with a view looking straight into the side of a building.

(Also there is a childminding centre that is part of the courtyard so during school term breakfast is interrupted by the screams and crying of children).

We probably won't be back for a 4th visit.

Time to try elsewhere....

Room Tip: Make sure you get a room with a view!
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Melbourne504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneHassler, General Manager at Hotel Hassler, responded to this review, 23 July 2014
Dear Guest,

Thank you for having chosen to stay once again at the Hassler for your third time. I am very sorry to know you may not be returning for a fourth visit.

Due to this historic building’s characteristics we unfortunately can not always guarantee a room with a view for all of our guests, especially during the high season. Should you return to Rome, please do not hesitate to contact our staff to book a room with a view in advance. We always do our best to try to meet all of our guest’s requests and preferences if possible.

Our staff is at your complete disposal to make your next stay better than the last!

Greetings from the Eternal City!

Kind regards,

Roberto E. Wirth
President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hassler

Property: Hotel Hassler
Address: Piazza della Trinita' Dei Monti 6, 00187 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Rome
#21 Luxury Hotel in Rome
#76 Romantic Hotel in Rome
#116 Family Hotel in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Hassler 5*
Number of rooms: 92
Official Description (provided by the hotel):
Hassler Roma is the legendary five star Rome luxury hotel at the top of the Spanish Steps, residence of choice for a memorable experience in the Eternal City. In the heart of the city's historic center, the Hassler is one of the best hotels in Rome, minutes from Via Condotti as well as important monuments and landmarks, including the Pantheon, St. Peter's Basilica, the Coliseum, the Villa Borghese gardens and The Trevi Fountain. Owned by President and Managing Director Roberto E. Wirth, fifth generation of a famous Swiss dynasty of hoteliers, the Hassler Roma hotel offers 93 unique rooms and suites. Magnificent dining options within the hotel include the Michelin-starred Imàgo, the Salone Eva and Palm Court Restaurants and Hassler Bar, and Il Palazzetto Restaurant & Wine Bar nearby. Elegance, style, the highest quality service and discretion have made the Hassler Roma the very symbol of international hospitality. ... more   less 
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Also Known As:
Hassler Hotel Rome

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