I recently stayed at this hotel with a friend and two family members. I had done the booking after being referred by another hotel which was full. The location was very good as it was close to train station (Termini) and within walking distance of the hop on/hop off tour bus and a few other main attractions in the city.
My first disappointment was with our room and the increased cost in comparison to my two family members' room...they were given an 'upgrade' and ours was a low grade for more money...40 Euros per night more for basically the same room. The TVs which were supposedly upgrades did not work properly, nor did the internet in our room. We did not get the 'turn down service' both nights (only one night) but the other room did! When we went to the bar in the hotel lobby at 10 min. to 11 pm. no one asked if we might like anything, and when I enquired after 11 pm. they told me it was closed! Three people were on staff at the front desk and no one asked if we might like anything from the bar when we arrived, nor 'just before it was supposedly closed'. When we inquired about our room, we were told it was 'the luck of the draw'...they were fully booked and if we were to move we might get a lower grade room for the same price my family were paying for their room....Just did not seem logical let alone fair. To top it off, on check out, we were told we had a laundry bill! We did not do any laundry as we were only in Rome for two days...they did credit this, but I think they thought we were mistaken!!! Breakfast was the only other good thing about the hotel. It was very ample and the breakfast staff were very cordial....Unfortunately I will not stay here again, nor would I recommend it to any one else to stay here, unless they were guaranteed a better class of room for less money!
- Official Description (provided by the hotel):
- Centrally situated in Rome, The Britannia Hotel welcomes you in a historical elegant building within the Hills of Viminale and Quirinale, at short walking distance from the famous Trevi Fountain and the Spanish Steps and from the main sights, 15 minutes away from the Coliseum area. Friendly and caring Staff, cosy and quiet ambiance, quality service, large and rich american buffet breakfast will help you feeling home away from home. ... more less
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