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“amazing time amazing staff”

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Park Hotel dei Massimi
Ranked #380 of 1,272 Hotels in Rome
Reviewed 25 January 2014

we have just come back from a fantastic 4 days in Rome and stayed at Hotel dei Massimi after reading the reviews on trip advisor. Wit. hout a doubt these reviews are spot on, tthe location although a little out of the centtre and quite hilly couldn't have chosen a more friendly and welcoming hotel. The break was brilliant staff even better especially Gennaro the breakfast waiter sooo funny and warm, then we have Alessandro on reception nothing too much trouble and will tell you all you need to know. The shuttle bus a great plus the only minus maybe they could put one on to come back sooner than 6.30pm that i can honestly say is our only groan. The hotel is spotless , breakfast all you need and would definately go back without hesitation. HIGHLY recommend the restaurant about half a mile away called ristorante Il Chiodo Fisso ask for directions amazing food !!!

  • Stayed: January 2014, travelled as a couple
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Thank TRACYANDDEWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brannetti, Responsabile relazioni pubbliche at Park Hotel dei Massimi, responded to this reviewResponded 28 January 2014

Dear Tracy and Dawi,
Thank you very much for your words so beautiful and rewarding ! All my workmates are very glad about this, especially Gennaro . Also chambermaids would thank you for having underlined the hotel ‘s absolute cleanliness . For shuttle bus timetables, our service is according on our customers’ requests, Most of them would prefer the shuttle bus even later than 6:30 p.m. !
Very good your idea to suggest a restaurant near the hotel, this might be useful for our guests.
So, thank you again and, as you wrote, we hope to see you one more time!
Sincerely
Alessandro

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88 - 94 of 628 reviews

Reviewed 24 January 2014

Stayed here for my wife's birthday. The staff are all very friendly and helpful. The hotel is very clean and tidy and nothing is too much trouble. Can't fault them at all. I would highly recommend it for your stay in Rome.

  • Stayed: January 2014, travelled as a couple
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Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brannetti, Responsabile relazioni pubbliche at Park Hotel dei Massimi, responded to this reviewResponded 28 January 2014

Dear James,
Thank you for your positive comments . Our staff always puts more effort to meet our customers’ needs and we’re glad you notice that!
Thanks also to take advise to other travellers, we’re proud about this!
We try to improve every day in every area of our business
Hope to see you again
Lucy

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Reviewed 17 January 2014 via mobile

I visited here with my partner last week for 3 nights. We asked to have a room on the 5th floor as so many people on tripadvisor have recommended it because of the fantastic views of the city, however when we arrived the hotel was having work done on the 5th floor so we were unable to get a room on this floor. Although this was a bit disappointing everything else in the hotel was great. Alessandro greeted us at reception and he couldn't have been anymore helpful, he recommended places to go and see and also places to eat. He gave us so information to help us enjoy our stay. There is plenty of choice for breakfast, Gennaro is also very helpful and will do anything to make sure you're having a good time. We had dinner in the restaurant at the hotel one night which was also very nice and reasonably priced.
The rooms are a comfortable size and we had a balcony which was great when the sun was shining.
The free hotel shuttle bus is very well organised.
If I return to Rome I will definately be staying at this hotel again!

Stayed: January 2014, travelled as a couple
Thank Vicky_reading06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brannetti, Responsabile relazioni pubbliche at Park Hotel dei Massimi, responded to this reviewResponded 23 January 2014

Dear Vicky,
I’m sorry about your disappointing ! We are working at this time to make rooms up in 2 weeks. Anyway, I’m very glad for knowing that you felt well also in the room you got. I’ll like to remember you that “make our guests happy” is our goal!
Thank you very much for your positive comments and for having appreciated our staff and our services and named me too.
I hope to have you here again
Sincerely
Alessandro

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Reviewed 14 January 2014

We stayed at park dei massimi for 5 nights while we were in Rome, we were very impressed from the moment we arrived, the staff were extremely friendly and helpful, we felt very welcome their the whole time.
The restaurant was fantastic and the food delicious, with plenty of options.
They provide a shuttle service from the hotel to the Vatican city or the metro station and an evening pick up service which was very useful.
If i have to complain about anything, the wifi was a bit patchy in the rooms and the bed was a bit firmer than we are used to.
overall we would fully recommend Park dei massimi for a pleasant stay in Rome

  • Stayed: January 2014, travelled as a couple
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1  Thank AshandRosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brannetti, Responsabile relazioni pubbliche at Park Hotel dei Massimi, responded to this reviewResponded 23 January 2014

Dear AshandRosie,
Thank you very much for your positive comments and for having underlined our staff friendless and restaurant service. It’s a pleasure for us to know that our guests may have felt welcome. In a chaotic city as Rome is, transport is very important so we think that shuttle service is essential.
The beds are new, maybe for this reason , you found them a bit firmer; will be better next time !
Thanks a lot to want recommend us
Hope to see you again
Sincerely
The Management.

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Reviewed 11 January 2014

My daughter (ADULT) and I have just returned from a Rome holiday where we stayed at this hotel. The staff were extremely helpful in every department, doing all things possible to add to our enjoyment during our stay.
The food was excellent and of ample proportions and the whole hotel was spotlessly clean.
The shuttle bus to the vatican (from where all the touristy sites are walkable for any averagely fit person) was free and a very useful addition as all taxi drivers seemed to have been trained in the Kami Kazi school of motoring.
All in all a very enjoyable trip and one I would consider again, staying again at this hotel.

  • Stayed: January 2014, travelled with family
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1  Thank HelstonScaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brannetti, Responsabile relazioni pubbliche at Park Hotel dei Massimi, responded to this reviewResponded 13 January 2014

Dear friend,
Thank you very much for your positive comments about our services and staff. We always try doing our better for offering a pleasant stay!
The Eternal City gets drivers a tiny bit strange, especially taxi and bus drivers. It means that is an adventure going around city !
Thanks for choosing us and we’ll wait for you with pleasure!
Hope to see you soon again
Sincerely
Stefano ( Reception Manager )

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Reviewed 5 January 2014

actually I stayed 4 nights in this hotel,something that I want to mention at first is the hotel stuff are so friendly and helpful,!the shuttle bus take passangers to metro and vatikan 2 times in morning(8.30 and 9.30) and takes back to hotel at (18.30 ,19.30)I would suggest you to come hotel by shuttle because bus nr 913 comes so late and its so crowded in evening,using metro is so easily the hotel is not far from citycenter you get there easily,and if you arrive romeairport late come to termini and then metro go out on cipro station and then take a taxi because fr3 train comes not more after 10pm,i had that experience or from ostiense stop I paid 22 euro to hotel.about room facilities and breakfast I should say they are just ok.at last I would like to thank the restaurant staff as "berdek"and those two gentlemen in breakfast part and also tanni .

Room Tip: rooms at 5 floor have less noise
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  • Stayed: January 2014, travelled solo
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1  Thank gisoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brannetti, Responsabile relazioni pubbliche at Park Hotel dei Massimi, responded to this reviewResponded 9 January 2014

Dear Gisoo,
thank you very much for having underlined our staff’s kindness and for giving such useful news about public transport and our shuttle bus service.
Tani is an ok driver, and he’s a very attentive boy about our customers’ needs.
Thank also to have named me and my workmates at restaurant. All of us try to do our best for feeling our guests as at their home!
Hope to see you again
Sincerely
Radek

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Reviewed 26 December 2013

We recently stayed at hotel for a few nights on a city break. The hotel was in a quiet suburb in a nice area. The breakfast at the hotel was excellent and there was always a lot of choice. Gennaro was also very helpful and friendly. We used the free shuttle bus service on our first day to go to the Vatican, which was handy as we were not sure how to use the public transport. However, on the second day, we had booked to use the shuttle bus again but the man on reception said we missed the time we booked to use the service (which we had not). Therefore, we had to get the bus into town and the receptionist was very unhelpful and rude in advising us on how to do so. It was a shame because we were having such a lovely stay and felt this incident spoilt our stay at the hotel.
The room was nice and big and we had a lovely view over Rome as we were staying on the 5th floor. We also visited the restaurant in the evening which was lovely and the waiters were helpful and friendly.

Room Tip: ask for the fifth floor
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  • Stayed: December 2013, travelled as a couple
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1  Thank ElllieU94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brannetti, Responsabile relazioni pubbliche at Park Hotel dei Massimi, responded to this reviewResponded 7 January 2014

Dear Ellie,
thank you for the complements that you wanted doing to me and to my workmates in the restaurant.
Sin has encountered rudeness and bad manners at the front desk did not want to sin (very elegantly) report the name of the person who was so disappointed!
However, we are investigating, because it is unacceptable rudeness on our part. We would like very much to give all the necessary information to our customers!
Thank you for reporting.
Stefano (Reception Chief)

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Additional Information about Park Hotel dei Massimi

Address: Largo Vincenzo Ambrosio 9, 00136 Rome, Italy
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#90 Family Hotel in Rome
#95 Best Value Hotel in Rome
#211 Luxury Hotel in Rome
#229 Romantic Hotel in Rome
Price Range: £41 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Hotel dei Massimi 4*
Number of rooms: 85
Official Description (provided by the hotel):
Park Hotel dei Massimi is a four star family - owned hotel in Rome located near the Vatican City and Sistine Chapel. The hotel is ideal for tourists, travelers and businessmen that need a peaceful noiseless hotel steps from the center Rome and a neighborhood very friendly and safe. ... more   less 
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Also Known As:
Park Hotel Rome

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