I hesitated between giving 3 or 4 tripadvisor stars to this hotel.
The hotel is rated 5 stars and it certainly was a 5 stars at some point in the past. The building is splendid with the grand old style of grand European hotels. Unfortunately the hotel hasn't been maintained properly. It is dirty in many areas and needs a major uplift and some serious cleaning and refreshing. The rooms are superb, large with chandeliers and silk wall coverings. Bathrooms are large. The beds are typical westin heavenly beds and are extremely comfortable. The AC is unfortunately quite noisy.
The breakfast is very nice.
The staff and service was a bit disappointing and not to the level of a 5 star hotel. Concierges were a bit condescending (!!!) And the front desk staff just OK
I guess it all depends on what you paid for the room and what you expect. We were lucky to book through hotwire at about $250 a night. At that price the hotel is good. If you pay 500$ expect a real 5* then you may be disappointed.
The location of the hotel is not the best. It is a bit outside the circle of major tourist attractions. 15 minutes walk or about 8-9 euros taxi to Spanish steps, piazza navona, trevi fountain or other main spots to seeMore
- Free Wifi