We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Beautiful hotel in a prime location” 4 of 5 bubbles
Review of The Westin Excelsior, Rome

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Westin Excelsior, Rome
Ranked #210 of 1,292 Hotels in Rome
Certificate of Excellence
Woodland Park, New Jersey, USA
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Beautiful hotel in a prime location”
4 of 5 bubbles Reviewed 6 December 2013

This is the second time we have stayed at this great hotel located on the via veneto.
Only a short distance from the greatest museum in the world "Villa Borghese"
We have been to the louvre, muse' de orsey,metropolitan,. Borghese is the best.
The hotel has some good concierge help but some are a bit pretentious.
This location is outstanding.walking distance the Trevi fountain, pantheon, Spanish steps. Rome itself needs a Mayor Guillini, to clean up the riff raff, umbrella , scarf and toy sellers on the street.
Great bar in the hotel. Did not get a chance to sample the restaurants as we were there on a convention. A great casual restaurant around the corner from the hotel was a pizza storefront call la Bruschetta.tiny dining room , very inexpensive, food was very good.
I highly recommend this hotel. Usually stay at Four Seasons, this westin in Roma , is very good.

Room Tip: 624 was a nice room on the back side of the hotel Recently updated.
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank drj0209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 9 January 2014
Dear Guest,
Thank you for your loyalty and for leaving your positive comments about The Westin Excelsior Rome.

We are glad to learn that we succeeded in providing another enjoyable experience at our Hotel and it makes us really proud to have been your choice for the second time. It is also nice to read that you appreciate our privileged location at walking distance from much attractions and services, in the heart of “la Dolce Vita”.

We look forward to welcoming you back soon!
Best Wishes,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,128 reviews from our community

Traveller rating
    932
    646
    354
    131
    65
See reviews for
536
817
59
314
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sudbury, Canada
Level Contributor
138 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

We stayed here "on points" with our preferred airline and weren't sure what to expect. The restaurant was spectacular (excellent buffet lunch) and we were treated to a double suite (2 huge marble bathrooms, a full living room, full walk in closet, the works! The hotel was quiet despite being full and on a busy street. No regrets.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 9 January 2014
Dear Guest,

Thank you for your kind words about The Westin Excelsior!

We are extremely glad to read that you enjoyed a pleasant stay at our Hotel.
Thank you very much for mentioning also our excellent Doney Restaurant.

We hope to have again the pleasure of you company in the next future.

Best Regards,

The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuart, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 December 2013

We do not have one negative comment from our 5 day family vacation in late November at the Rome Excelsior. We traveled with our 19 yr old daughter so we needed two rooms or a suite. Matilde at the front desk greeted us with enthusiasm and is a true professional. She escorted us to our suite. Marinella from the reservation office made sure our room was exactly as requested. It was a recently refurbished room.
This is not a stuffy hotel. It is warm & friendly, but of course a bit pricy which is expected in this very upscale area across the street from the US Embassy. As mentioned, the breakfast buffet is a brunch with champagne, salmon, etc. and the staff will fill any reasonable request if you want something additional. The best quality & worth the price. Every member of the staff spoke very good English and provided excellent customer service every day. We are a bit hard to please as we are very observant of details that need attention, yet I can say that there was nothing that could be improved during our stay - Gratzi to all the staff - Bravo!

Room Tip: It always helps to send an email directly to the hotel after you have a reservation. About a week be...
See more room tips
  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Director of Sales at The Westin Excelsior, Rome, responded to this review, 5 December 2013
Dear Guest,
Thank you for such a positive feedback!! We are so happy that you enjoyed your family trip and that you had a great experience with us at the Westin Excelsior Rome!
We are so proud about Matilde and Marinella as they work exceptionally hard to make every guest feel special. Your comments will surely give to them and to the entire team a great sense of accomplishment!

We truly look forward to welcome you back on your next visit to Rome for another memorable stay with us!

Grazie e Arrivederci a presto,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarsdale, New York
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We spent 3 nights at the beginning of our Italy vacation and one night at the end of our vacation at this luxurious Italian hotel on the Via Veneto. The rooms were spacious and beautifully decorated and very comfortable. For Rome, I think the price was reasonable. The staff was wonderful. The men who worked at the concierge desk were very knowledgeable, funny and helpful. Breakfast at the hotel was a bit pricey. We chose a fast "Italian" breakfast across the street. We were celebrating our anniversary so they upgraded our room and sent a basket of strawberries and a bottle of champagne - nice touch.

Room Tip: ask for a renovated room
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 5 December 2013
Dear Guest,

Thank you for your kind words about The Westin Excelsior!

We are extremely glad to read that you enjoyed a pleasant vacation in Rome.

We strive to provide the high standards of service that our guests expect, and it is always a joy to learn that this has been achieved by our dedicated staff. Again thank you for mentioning, the spaciousness and beauty of our rooms, our comfortable Heavenly Bed and our dedication to details.
We hope to have again the pleasure of you company in the future, hopefully to celebrate your next anniversary and to enjoy another memorable experience.

Arrivederci,

The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Udaipur, India
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

It is a five star hotel and truely it is. I stayed there for two nights on 21st and 22nd of November, 2013. Very comfortable big rooms with great facilities. One can go walking to various attractions. Breakfast is great but most I liked is comfort of the room. Mini-bar is automatic and item gets billed to you moment you take it out from the fridge, so be careful. View from the window of my room wasn't great.

  • Stayed November 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pknijhawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Public Relations Manager at The Westin Excelsior, Rome, responded to this review, 5 December 2013
Dear Guest,

Thank you for taking the time to post your comments.

It is so nice to read that The Westin Excelsior was able to meet your expectations and that you appreciated our strategic location and comfortableness of our rooms.

We are sorry for having disappointed you with the view of your room, but we truly hope to accommodate you in a room with a wonderful view during your next visit to our hotel!

We look forward to have again the pleasure of your return visit very soon.

Warm Regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 27 November 2013

This was not the first time in Excelsior.
In 2002 we had spent two weeks,in 2008 one week.Now shorter visit,but enough to check.
The hotel is in decadence...
First needs renovation urgently,but this is not the most serious problem.
Service is below expectation on many aspects and fields.
Is like the whole hotel staff,with some exceptions indeed,to has come from a lower category hotel.
From the average check in to the completely incompetent concierge ,passing from the slow housekeeping to the unprofessional breakfast service.Breakfast quality and choice was good to outstanding.
It is really unbelievable for a real palace as the Excelsior to have this aspect.
The hotel is badly managed,open to mass tourism with all its inconvenience .
Some old staff try to keep some level,but are submerged by the mass of incompetent people.
In total,not any more a real 5 star property.
TO AVOID.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank PLSPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 5 December 2013
Dear Guest,

Thank you for your and for your patronage and for taking the time to post your constructive feedback.

We do take all comments seriously to make sure that our guests have the best experience ever.

We are so sorry to learn about your concerns and truly would like to express our sincere apologies for the disappointment you have expressed.

We were particularly concerned on the staff attitude which definitively does not reflect the level of service and the "warm" hospitality we are known for.

Please be assured that the issues raised have been addressed and appropriate action taken at operational level. Should you wish to further discuss your experience, please feel free to contact the Executive Office directly, we will be more than pleased to personally address your concerns.

We are grateful for your support and do hope that we may have the pleasure of your company at the Excelsior again in the future and have the opportunity to regain your confidence in our services.

Sincerely yours,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macau, China
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

We spent 3 nights in Westin Rome and we did enjoy our stay.

We were confused for the information from the official website about the direction to the hotel, it was indicated that we can "take Metro A Line in the direction of Battistini and exit at the Spagna stop. The hotel is just a short walk away (850 meters)." We got lost at the exit of Metro station Spagna and we walked almost half hour with our 20kg luggage after we went out the metro station. You should turn right when you see the cross road at the exit of station Spagna and you will see the escalator, after a short walk with some stairs you can reach to "Vittorio Veneto" or you can get off from the Metro Battistini stop if you were with your luggage.

The hotel is gorgeous and the service is great. we appreciated the warmly greeting from the front office team and the sincerely apology for the unclear direction information from the website.

The location is great and you can easy to reach everywhere. We get the useful travel information from the concierge and all of the staff in the hotel in really helpful.

We did enjoy our every meal in the restaurant and absolutely we will choose Westin Excelsior Rome if we visit Rome again.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Teresaufaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 5 December 2013
Thank you for sharing with us your feedback about your recent stay!
We are delighted to read that our Team gave you all the assistance you needed during your stay.
It was such an honor to hear that you enjoyed your stay in the Eternal City and that you appreciate the service of our hotel. Be assured that your nice comments will be shared with all our staff.

However, we would like to extend our sincere apologizes regarding the misleading information available on our web-site. Your comments on the website have been immediately passed to our on-line Sales & Marketing office in order to address the issue appropriately.

All of us here hope that your journey back to home was a pleasant one and that it will not be long before you are back with us for another visit.

Best Regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rome hotels
Esquilino
The St. Regis Rome
The St. Regis Rome
#81 of 1,292 in Rome
4.5 of 5 bubbles 1,917 reviews
Esquilino
Boscolo Exedra Roma, Autograph Collection
Ludovisi / Via Veneto
Sofitel Rome Villa Borghese
Show Prices
Show Prices
Show Prices
Ludovisi / Via Veneto
Grand Hotel Via Veneto
Grand Hotel Via Veneto
#172 of 1,292 in Rome
4.5 of 5 bubbles 845 reviews
Ludovisi / Via Veneto
Baglioni Hotel Regina
Baglioni Hotel Regina
#111 of 1,292 in Rome
4.5 of 5 bubbles 805 reviews
Ludovisi / Via Veneto
Hotel Majestic Roma
Hotel Majestic Roma
#109 of 1,292 in Rome
4.5 of 5 bubbles 1,047 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Excelsior, Rome? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Excelsior, Rome

Property: The Westin Excelsior, Rome
Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Rome
#119 Luxury Hotel in Rome
#131 Business Hotel in Rome
#180 Family Hotel in Rome
#211 Romantic Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Official Description (provided by the hotel):
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , TravelUp, Priceline, Agoda, Booking.com and Hotels.com so you can book your The Westin Excelsior, Rome reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing