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“Great hotel but pricey” 4 of 5 bubbles
Review of The Westin Excelsior, Rome

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The Westin Excelsior, Rome
Ranked #210 of 1,292 Hotels in Rome
Certificate of Excellence
San Mateo, California
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel but pricey”
4 of 5 bubbles Reviewed 14 December 2013

I paid a lot for this stay, but I do not regret it. Great location, close to Spanish Steps and Trevi Fountain.

The Breakfast was amazing. I tried their buffet dinner. Very very good, but my wife is vegetarian and she did not have much choice. So beware if you are vegetarian.

The staff are OK. Some said they are rude, I did not see that, but what I noticed is that they do not acknowledge you when you go towards them to ask a question, had to stop their conversation by an "Excuse Me". Anyways, not a big deal, still they were very helpful and courteous.

Room Tip: Rooms reserved for Starwood preferred guests are well located with a view on Via Veneto.
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlexandrePSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 9 January 2014
Dear Guest,

Thank you for sharing your experience at The Westin Excelsior Rome.
We are delighted to see that you enjoyed your stay with us and appreciated our central location close to major attractions of Rome.
We strive to provide the high standards of service that our guests expect, and it is always a joy to learn that we were able to meet your expectations. We deeply regret that our vegetarian choice did not entirely meet your wife’s expectation and we would have very much welcomed the opportunity to address the issue directly during your stay.
We would like to ensure that your comments have been forwarded to the F&B Manager for his best consideration and prompt action.
Thank you once again for you valuable feedback.
We look forward to welcoming you back in the next future.

Sincerely,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,128 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Austin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 December 2013

After traveling all over Italy in the middle of summer, I cannot describe how amazing it felt to go swimming.

It was a really nice hotel close to the trevi fountain and the Spanish steps. A lot of nice places to eat nearby and right across from the US embassy.

The guy at the front desk gave us the internet for free after we requested it.

I was wondering what the candy was called that they gave during the turndown service. They were like sugar covered gummies.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 9 January 2014
Dear Guest,

Thank you for your kind words about The Westin Excelsior Rome!

We are extremely glad to read that you enjoyed our swimming pool and strategic location near all the main attractions of the Eternal City. We are really honored to learn that you had a pleasant stay with us!

We strive to provide the high standards of service that our guests expect, and it is always a joy to learn that this has been achieved.

The names of the candy we use to offer to our guests come from the most famous and ancient pastry “Baratti e Milano”. Please feel free to contact us should you need any further information on this regard.

We hope to have again the pleasure of you company in the next future!

Kind Regards,

The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

This is a beautiful hotel in a very convenient location in Rome. Very romantic and lovely rooms. Great service and friendly yet professional staff. We could walk to so many locations from here. For example, the Borghese gallery was a short walk from the hotel.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Henry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 9 January 2014
Dear Guest,
Thank you so much for your kind words!! We are very happy that you really enjoyed your experience with us and appreciated our strategic location.

Your comments were shared with the entire team and represent for us a great sense of accomplishment!
We look forward to welcome you back on your next visit to Rome.

Arrivederci!
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodland Park, New Jersey, USA
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 6 December 2013

This is the second time we have stayed at this great hotel located on the via veneto.
Only a short distance from the greatest museum in the world "Villa Borghese"
We have been to the louvre, muse' de orsey,metropolitan,. Borghese is the best.
The hotel has some good concierge help but some are a bit pretentious.
This location is outstanding.walking distance the Trevi fountain, pantheon, Spanish steps. Rome itself needs a Mayor Guillini, to clean up the riff raff, umbrella , scarf and toy sellers on the street.
Great bar in the hotel. Did not get a chance to sample the restaurants as we were there on a convention. A great casual restaurant around the corner from the hotel was a pizza storefront call la Bruschetta.tiny dining room , very inexpensive, food was very good.
I highly recommend this hotel. Usually stay at Four Seasons, this westin in Roma , is very good.

Room Tip: 624 was a nice room on the back side of the hotel Recently updated.
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  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank drj0209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 9 January 2014
Dear Guest,
Thank you for your loyalty and for leaving your positive comments about The Westin Excelsior Rome.

We are glad to learn that we succeeded in providing another enjoyable experience at our Hotel and it makes us really proud to have been your choice for the second time. It is also nice to read that you appreciate our privileged location at walking distance from much attractions and services, in the heart of “la Dolce Vita”.

We look forward to welcoming you back soon!
Best Wishes,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sudbury, Canada
Level Contributor
138 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

We stayed here "on points" with our preferred airline and weren't sure what to expect. The restaurant was spectacular (excellent buffet lunch) and we were treated to a double suite (2 huge marble bathrooms, a full living room, full walk in closet, the works! The hotel was quiet despite being full and on a busy street. No regrets.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 9 January 2014
Dear Guest,

Thank you for your kind words about The Westin Excelsior!

We are extremely glad to read that you enjoyed a pleasant stay at our Hotel.
Thank you very much for mentioning also our excellent Doney Restaurant.

We hope to have again the pleasure of you company in the next future.

Best Regards,

The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuart, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 December 2013

We do not have one negative comment from our 5 day family vacation in late November at the Rome Excelsior. We traveled with our 19 yr old daughter so we needed two rooms or a suite. Matilde at the front desk greeted us with enthusiasm and is a true professional. She escorted us to our suite. Marinella from the reservation office made sure our room was exactly as requested. It was a recently refurbished room.
This is not a stuffy hotel. It is warm & friendly, but of course a bit pricy which is expected in this very upscale area across the street from the US Embassy. As mentioned, the breakfast buffet is a brunch with champagne, salmon, etc. and the staff will fill any reasonable request if you want something additional. The best quality & worth the price. Every member of the staff spoke very good English and provided excellent customer service every day. We are a bit hard to please as we are very observant of details that need attention, yet I can say that there was nothing that could be improved during our stay - Gratzi to all the staff - Bravo!

Room Tip: It always helps to send an email directly to the hotel after you have a reservation. About a week be...
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Director of Sales at The Westin Excelsior, Rome, responded to this review, 5 December 2013
Dear Guest,
Thank you for such a positive feedback!! We are so happy that you enjoyed your family trip and that you had a great experience with us at the Westin Excelsior Rome!
We are so proud about Matilde and Marinella as they work exceptionally hard to make every guest feel special. Your comments will surely give to them and to the entire team a great sense of accomplishment!

We truly look forward to welcome you back on your next visit to Rome for another memorable stay with us!

Grazie e Arrivederci a presto,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarsdale, New York
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We spent 3 nights at the beginning of our Italy vacation and one night at the end of our vacation at this luxurious Italian hotel on the Via Veneto. The rooms were spacious and beautifully decorated and very comfortable. For Rome, I think the price was reasonable. The staff was wonderful. The men who worked at the concierge desk were very knowledgeable, funny and helpful. Breakfast at the hotel was a bit pricey. We chose a fast "Italian" breakfast across the street. We were celebrating our anniversary so they upgraded our room and sent a basket of strawberries and a bottle of champagne - nice touch.

Room Tip: ask for a renovated room
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review, 5 December 2013
Dear Guest,

Thank you for your kind words about The Westin Excelsior!

We are extremely glad to read that you enjoyed a pleasant vacation in Rome.

We strive to provide the high standards of service that our guests expect, and it is always a joy to learn that this has been achieved by our dedicated staff. Again thank you for mentioning, the spaciousness and beauty of our rooms, our comfortable Heavenly Bed and our dedication to details.
We hope to have again the pleasure of you company in the future, hopefully to celebrate your next anniversary and to enjoy another memorable experience.

Arrivederci,

The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Excelsior, Rome

Property: The Westin Excelsior, Rome
Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Rome
#119 Luxury Hotel in Rome
#131 Business Hotel in Rome
#180 Family Hotel in Rome
#211 Romantic Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Official Description (provided by the hotel):
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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