This is a beautiful hotel that as other reviews point out, needs updating. I hope they dont change the design because it is quite perfect for Rome (old world and grand) but painting and carpet replacement is very much needed. That did not effect our stay-we loved the hotel and it was a perfect location for us
I strongly disagree with other reviewers about staff. From the front desk to the restaurant to the gym, they were outstanding in every way. A wonderful blend of professional and friendly and everyone went out of their way to help. Room service was the fastest I have ever experienced and we used it daily. I cant imagine what the problem was with other reviewers.
This would be my 1st choice place to stay in Rome for a return trip because of the staff, location, and amenities. I rated it "very good" rather than excellent only because of the need for painting and new carpets.
Finally-the woman who is in charge of the breakfast each morning was amazing. (dark hair and suit, not one of the servers) She remembered our room, coffee choice, and seating preference every day, greeted us with a welcoming smile and had the highest standards of professionalism. She really made every morning lovely and is an asset to the hotel. (along with the wonderful and helpful servers) I cant say enough good things about the staff in all areas of the hotel.
- Official Description (provided by the hotel):
- A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more less
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- Also Known As:
- The Westin Excelsior, Rome Hotel Rome
- Westin Rome
- Westin Excelsior Hotel
- Rome Westin
- Excelsior Rome