When making our booking we chose to upgrade to a Grand Luxe room. The room is large and includes a king bed, desk, a fairly large private balcony (with table and 2 chairs), desk chair, guest chair, flat screen TV (although a little smaller than I would expect for the size of the room). The closet is a good size, and has a small bureau with 4 drawers. Each of the night stands has 2 drawers. The bathroom has two sinks, a stall shower and a tub, the toilet and a bidet, and a hair dryer. The towel rack seemed to be one that could warm the towels, but I never figured out how to work it. The bathroom is rather large, and so is the tub, and the walls and floors are all marble giving it all very luxurious feel.
Our room was at the back of the hotel, and didn’t have the prettiest view, but was certainly very quiet. However, since it seems that many of the rooms have a view across a courtyard at other hotel rooms, we were happy with ours. The ‘Heavenly Bed’ (as the Westin likes to call it) was certainly comfortable, but I’m not sure it’s remarkable or noteworthy – this sentence notwithstanding.
The room did not have an iron but there was a card saying it was against fire regulations to have an iron or coffee maker in the room. The wifi is not free (apparently all guests have to pay the full 15-euros per day – even Starwood PSG members, we specifically asked). However the wifi charge did not show-up on our bill when we checked-out, so I’m not sure where the confusion was (either we never should’ve been charged, or their billing system has a problem). The wifi in the lobby is free for all (guests and visitors).
Overall, the hotel is beautifully decorated, with a very old-world luxurious feel. And, the staff from house-keeping to the front desk is very friendly. We made lots of use the concierge staff for recommendations and information about restaurants, sightseeing, etc. The concierge desk always has at least two people, sometimes three, and was very helpful. We found Andrea at the concierge desk to be particularly helpful.
We went to the hotel’s breakfast buffet on our first day, which is very well stocked with a wide-variety of hot and cold foods, and all that we tried were delicious. When we first walked into the breakfast buffet, we were asked for our room number, but never told any information about the cost. When I later inquired at the front desk as to whether the buffet was included, I was told that I was being charged 33-euros per person. When I protested that this seemed very high, and we were never informed, the charge was immediately reduced without further discussion. On subsequent mornings we ate either at Café Lotti or the Leon Bar – both just around the corner from the Excelsior on Via Sardegna, and far more reasonably priced.
I personally hated the live music in the lobby during the evening. It might be nice background music if you were just passing through, but if you spend any time there (as we did to take advantage of the free wifi), you may find it rather loud and annoying.
Although we found the hotel to be spotlessly clean, I couldn’t help but notice that a room service tray was left in the hallway overnight for more than 12 hours. We also noticed that a few places in the hotel (e.g the front door of the hotel from the street, and the hallway right outside our room) had 2 or 3 steps that you had to go up, or down. So, I’m not sure how handicap-friendly this hotel is.
The hotel does not have any sort of shop/store for magazines, candy, or last minute traveler’s supplies like toothpaste. However, since you are on a main thoroughfare, you’re likely to find anything you need within steps of the hotel. There is a bank with an ATM right across the street, and a taxi-stand just outside the hotel’s front door.
We learned one trick with the taxis that we wished we had discovered sooner. A lot of the taxis in Rome are on the small side. One time, we were lucky and get a Mercedes. After that, when we asked the hotel doorman for a cab, we would ask him if he could get us a Mercedes – and we increased the tip when he did. This trick was especially valuable when we needed a taxi for the long ride to the airport.
Overall, we had a wonderful stay at the Westin Excelsior. It’s a beautiful hotel, with top-notch friendly staff, in a wonderful location.
- Official Description (provided by the hotel):
- A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more less
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- Also Known As:
- The Westin Excelsior, Rome Hotel Rome
- Westin Rome
- Westin Excelsior Hotel
- Rome Westin
- Excelsior Rome