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“A lovely hotel in a wonderful location”

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The Westin Excelsior, Rome
Ranked #229 of 1,269 Hotels in Rome
Certificate of Excellence
Reviewed 14 July 2014

When making our booking we chose to upgrade to a Grand Luxe room. The room is large and includes a king bed, desk, a fairly large private balcony (with table and 2 chairs), desk chair, guest chair, flat screen TV (although a little smaller than I would expect for the size of the room). The closet is a good size, and has a small bureau with 4 drawers. Each of the night stands has 2 drawers. The bathroom has two sinks, a stall shower and a tub, the toilet and a bidet, and a hair dryer. The towel rack seemed to be one that could warm the towels, but I never figured out how to work it. The bathroom is rather large, and so is the tub, and the walls and floors are all marble giving it all very luxurious feel.

Our room was at the back of the hotel, and didn’t have the prettiest view, but was certainly very quiet. However, since it seems that many of the rooms have a view across a courtyard at other hotel rooms, we were happy with ours. The ‘Heavenly Bed’ (as the Westin likes to call it) was certainly comfortable, but I’m not sure it’s remarkable or noteworthy – this sentence notwithstanding.

The room did not have an iron but there was a card saying it was against fire regulations to have an iron or coffee maker in the room. The wifi is not free (apparently all guests have to pay the full 15-euros per day – even Starwood PSG members, we specifically asked). However the wifi charge did not show-up on our bill when we checked-out, so I’m not sure where the confusion was (either we never should’ve been charged, or their billing system has a problem). The wifi in the lobby is free for all (guests and visitors).

Overall, the hotel is beautifully decorated, with a very old-world luxurious feel. And, the staff from house-keeping to the front desk is very friendly. We made lots of use the concierge staff for recommendations and information about restaurants, sightseeing, etc. The concierge desk always has at least two people, sometimes three, and was very helpful. We found Andrea at the concierge desk to be particularly helpful.

We went to the hotel’s breakfast buffet on our first day, which is very well stocked with a wide-variety of hot and cold foods, and all that we tried were delicious. When we first walked into the breakfast buffet, we were asked for our room number, but never told any information about the cost. When I later inquired at the front desk as to whether the buffet was included, I was told that I was being charged 33-euros per person. When I protested that this seemed very high, and we were never informed, the charge was immediately reduced without further discussion. On subsequent mornings we ate either at Café Lotti or the Leon Bar – both just around the corner from the Excelsior on Via Sardegna, and far more reasonably priced.

I personally hated the live music in the lobby during the evening. It might be nice background music if you were just passing through, but if you spend any time there (as we did to take advantage of the free wifi), you may find it rather loud and annoying.

Although we found the hotel to be spotlessly clean, I couldn’t help but notice that a room service tray was left in the hallway overnight for more than 12 hours. We also noticed that a few places in the hotel (e.g the front door of the hotel from the street, and the hallway right outside our room) had 2 or 3 steps that you had to go up, or down. So, I’m not sure how handicap-friendly this hotel is.

The hotel does not have any sort of shop/store for magazines, candy, or last minute traveler’s supplies like toothpaste. However, since you are on a main thoroughfare, you’re likely to find anything you need within steps of the hotel. There is a bank with an ATM right across the street, and a taxi-stand just outside the hotel’s front door.

We learned one trick with the taxis that we wished we had discovered sooner. A lot of the taxis in Rome are on the small side. One time, we were lucky and get a Mercedes. After that, when we asked the hotel doorman for a cab, we would ask him if he could get us a Mercedes – and we increased the tip when he did. This trick was especially valuable when we needed a taxi for the long ride to the airport.

Overall, we had a wonderful stay at the Westin Excelsior. It’s a beautiful hotel, with top-notch friendly staff, in a wonderful location.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
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1  Thank Brian11375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 16 July 2014

Dear Tripadvisor
Thank you so much for having taken the time to share your experience at the hotel and for saying we have a beautiful hotel
This is indeed a very constructive review. Regarding internet; free in public areas and for SPG Gold and Platinum members.
Happy to read that you mention the friendly housekeeping and front office staff as well as the helpful concierges
We do have a special handicapped access with the a ramp just on the side of the main entrance of the hotel
Best regards
Marc L

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951 - 957 of 2,329 reviews

Reviewed 14 July 2014

I stayed at this hotel while vacationing with friends. I'm a SPG Platinum member, and we were upgraded to an absolutely amazing suite with multiple balconies and a beautiful living room! If you are a Platinum member, I'd highly recommend (1) using your suite night awards to upgrade your room, and (2) accepting the breakfast as your welcome amenity - the breakfast was incredible! Some reviews suggest that this hotel is in need of renovation, but that was not my experience, so it sounds like it depends on the room you get (also, this is Rome... things are smaller and older, so expect it). The location is nice and all of the main Rome sites are walkable as long as you are comfortable walking 3-5 miles (5-8 km) round trip per day. The hotel is located in what feels like a more "modernized" part of Rome - it's not necessarily one of those cute little hotels you'll see off the cobblestone streets next to the Trevi Fountain, for example. Overall, I'd definitely stay here again, especially as a SPG member using points. If I was paying cash, I might look into the more boutique hotels to see what they have to offer. One important thing to remember - do NOT catch a cab from the hotel to the airport, or pre-negotiate the price. Our cab driver charged us 65 euros because he "picked us up from the hotel" (the normal price is 45-50 euros).

Stayed: April 2014, travelled with friends
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 16 July 2014

Dear Tripadvisor
Thank you for your nice review and for mentioning the benefits of our Starwood Preferred Guest Program (SPG)
Regarding the taxi rate to and from the airport the price of 48 euros is mentioned on the door of the cab and there is no difference where you take the cab (even in front of the hotel)
You were overcharged and I regret that this damages the reputation of other taxi drivers who charge the correct rate
Marc L

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Reviewed 10 July 2014 via mobile

I spent a week in Rome and the hotel was in great location for walking to the various leather shops, clothing stores and the gorgeous Fountain of Trevi, not to mention the gelato shops. The staff is accommodating and pleasant but the rooms could be a little more higher end for the price.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MrHawkins79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 14 July 2014

Dear Tripadvisor
Thank you for your stay and for saying that our staff is pleasant
Looking forward to welcome you again
Marc L

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Reviewed 10 July 2014 via mobile

My wife and I loved our stay here!! The staff members were so helpful. The breakfast was delicious. The location was very close to the tourist sites without being in an annoyingly busy area. We will definitely stay here again! One of our favorite hotels now.

Thank Jimmy Z
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 11 July 2014

Dear Tripadvisor
Thank you for your nice review
Happy to read that our staff members were so helpful and looking forward to welcome you again
Marc L

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Reviewed 7 July 2014

very comfy rooms and good beds.The bathroom has an excelent shower and also a nice cozy big bath.The curtains are of a good quality that keeps the light out and the rooms are of a generous size.ac works fine for the warm summer months and there is a good selsection of pillows

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank miec h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 9 July 2014

Dear Tripadvisor
Thank you for your nice review. I was happy to read you liked our Westin Heavenly beds !
Looking forward to welcome you again
Marc L

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Reviewed 7 July 2014

Stayed 5 days, so got to know this hotel quite well. The service levels were about on par with Westin's globally (adjusting for Italian chaos), but this grand old dame is in need of some serious cosmetic surgery. Rooms and baths were dated and you could see the age even though they were kept clean. Not too many complaints when our Eu1,350 room was paid for in points but if in real cash ... Breakfast - well at Eu33 a head this is up there with prices globally and you get better selections elsewhere. Some chaos with coffee orders (we had it one day, other tables on other days we were there. Pool in the basement is at best 10m (and that is generous). Good service and the room we had faced quiet streets so sleep was excellent. Location the trade-off, quiet here so a little bit further from the main locations.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Darby T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 9 July 2014

Dear Tripadvisor
Thank you for your review and for mentioning the service at Westin standards as well as the clean rooms
I have taken good note of your other points and we will correct them. I apologize for the inconveniences
Best regards
Marc L

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Reviewed 6 July 2014

Location:The hotel is located on a busy street that offer several breakfast restaurants. not too far away from all attractions, 5-10 Euro to major attractions. Most importantly its located in a safe area far away from any sketchy streets.
Cleanliness: The hotel seems to be very old so the rooms are poorly decorated and the furniture is worn. even though they changed my room due to sever issues with cleanliness, the other room was not much better.
Staff : Staff is friendly and cooperative when it came to me complaining about the room which you can see in the pictures. and responded with all respect

Food : I only had breakfast and it was better than the surrounding restaurants since Rome had an employment issue when i was there. It is safe to have breakfast at the hotel. Good food, and nice ambiance
Price: Their prices are a bit exaggerated for the quality of rooms. I would not stay again at the same facility (another poorly maintained SPG Hotel) in my opinion, it seems like SPG are having management issues.

Room Tip: beware of the moldy rooms
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank luaidahlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 9 July 2014

Dear Tripadvisor
Thank you for your review and for mentioning the friendly and cooperative staff
Also happy to read you liked our breakfast
As to the pictures of your room I am aware and will fix this very soon; I apologize for the inconveniences
Best regards
Marc L

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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Rome
#129 Luxury Hotel in Rome
#131 Business Hotel in Rome
#180 Family Hotel in Rome
#211 Romantic Hotel in Rome
Price Range: £209 - £477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Official Description (provided by the hotel):
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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