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“Perfect Stay”

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The Westin Excelsior, Rome
Ranked #227 of 1,272 Hotels in Rome
Certificate of Excellence
Reviewed 5 August 2014

I recently spent five nights at the Excelsior with my 14 year old twins. The stay began with Giorgio at the front desk kindly upgrading us to a wonderful, large suite with views over the Via Veneto and two bathrooms. The suite was beautifully appointed with Biedermeier furnishings--in short, it was opulent, comfortable and flawless, and showed none of the signs of age that some other reviewers have noted. The hotel itself is a grand dame, with lovely public rooms. Impressively, for breakfast the hotel gives you a choice of a large (and somewhat pricey) buffet, or a very reasonably priced cappuccino, fresh squeezed juice and pastry (10 Euros).
The service was universally friendly and impeccable--from the extremely helpful concierges (whose suggestions took into account that I was traveling with 14 year olds whose tastes run more towards good pizza than haute cuisine), to the doormen, to the maids, and of course the generous Giorgio at the front desk, everyone made us feel at home.
The location is perfect--on the Via Veneto, with numerous good restaurant options nearby, and close to the Spanish Steps, Trevi Fountain and a host of other attractions.
In sum, we could not have asked for a better stay, and will undoubtedly return.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank DFG7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 7 August 2014

Dear Tripadvisor
Thank your for such a nice review and comments about the associates
We look forward to welcome you again
Marc L

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985 - 991 of 2,411 reviews

Reviewed 4 August 2014

I stayed in the Excelsior recently and was disappointed to find that it was not as grand as I had initially anticipated. The property itself is beautiful and situated on the buzzy, ambient Via Veneto but this is essentially the only thing that stands out about the hotel. I was given a very shabby low-lit room with views of the ventilation in this sort of central courtyard, a cluster of decrepit, dilapidated pipes and black tarps. In addition to this there was a sort of grime in and around the bath-tub and I had to subsequently scrape a bit of this off. Service was generally decent but prices were ridiculously high, ordering two large bottles of water was at a price of 16 euros. Breakfast was very sub-standard and room service could be given a miss (partly due to the prices).Concierge was very helpful and Rome is a nice city in itself but circumstantially, I wouldn't stay here again. Did I mention in-room wi-fi is horrendously expensive unless you are an SPG-Gold or Platinum member. Traveled with a family in late July.

Room Tip: Ask for a room that faces the main street
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Ds2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 6 August 2014

Dear TripAdvisor
Thank you for your review and for mentioning the helpful concierge. I apologize for not having met your expectations
WIFI is free in all public areas
Best regards
Marc L

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Reviewed 3 August 2014

This hotel is well known for its elegance, location and service. It is still up to its previously set standards. It is on the Via Veneto and conveninietly located by walking to many of the usual sought after sites in the cityl Taxis are always available. THe American Embassy is just a half block away. THe Borghese gardens ae a few blocks away and safely convenient for a run or just a stroll.

Room Tip: YOu get what you pay for. It is worth it.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 5 August 2014

Dear Tripadvisor
Thank you for your nice review
We are indeed 108 years young and do our utmost to keep in good shape !
Best regards
Marc L

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Reviewed 3 August 2014 via mobile

Hotel is an icon and staff is very good but hotel is a bit dirty and does not deserve 4 or 5 star rating. Our room 547 was surface clean but carpets soiled and bathroom had soap scum all over bath area and room service remnants still present from previous guests. Cleaning staff is working incredibly hard but cannot keep up. The hotel really needs to close and be deep cleaned. This is not what Starwood likes to refer to as the SPG lifestyle.

Stayed: July 2014
2  Thank Vin5Xav1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 5 August 2014

Dear Tripadvisor
Thank you for your review and I apologize for not having met your expectations
We have fixed the issues in room 547 and as I mentioned in our email conversation when Tripadvisors are in the hotel and they have constructive criticism
do not hesitate to contact me or the duty manager
Marc L

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Reviewed 3 August 2014 via mobile

Just arrived in Rome. Greeted by a kind gentleman at the door who took charge of our bags in the taxi. A lovely woman at the front desk checked us in; the process was smooth and easy. Our room is gorgeous. Excited for a great stay. Will update later

Stayed: August 2014
Thank Traveler_Cee_F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 5 August 2014

Dear Tripadvisor
Thank you for your 5/5 review,. Hope that apart from the welcome experience the stay will continue to be enjoyable
Marc L

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Reviewed 30 July 2014

My family vacation visiting Rome and Italy for the first time started off right as soon as we walked in. Staff was courteous and our rooms were clean. We spent a week at this place and it was one of the nicer hotels that we have been to in Europe. The location is also excellent. It is within walking distance from Borghese Gardens, Spanish Steps, Trevi Fountain, Piazza Navonna, Pantheon, Piazza Venezzia, Coloseum, Forum, etc. Highly recommended for convenience, quality, professional staff, and overall lodging experience.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Sun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 1 August 2014

Dear Tripadvisor
Thank you for your nice rating and for saying our staff was professional and courteous; this makes us happy !
Marc L

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Reviewed 30 July 2014 via mobile

Our driver greeted us with a warm welcome at the airport.. Gave us an overview of the area on the way to the hotel.. Greeted like royalty at the hotel .. Able to check in early after an overnight flight from the states.. Wow.. Room and Hotel were perfect.. Desk was very helpful with transportation needs.. Great location to Trevi Fountain and Spanish Steps.. Expensive but , Highly recommend. !

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Darrell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marc l, General Manager at The Westin Excelsior, Rome, responded to this reviewResponded 1 August 2014

Dear Tripadvisor
Thank you for your 5/5 score and for saying the hotel was perfect
Looking forward to welcome you again
Marc L

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Rome
#119 Family Hotel in Rome
#131 Business Hotel in Rome
#134 Luxury Hotel in Rome
#211 Romantic Hotel in Rome
Price Range: £263 - £517 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Official Description (provided by the hotel):
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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