Stayed here back in June with my boyfriend.
We have travelled many times to cities in Europe and always bpoked a 4* hotel. We were quite disappointed at the standard of this hotel in respects of customer service. We have stayed in Paris and Barcelona where it was outstanding and memorable.
The staff were not very friendly or helpful and it felt like we were disturbing them if we had a question or needed help. There was one man on the door who we greeted politely whenever we left or came back and he just ignored us.
Apart from this, the hotel did what we needed it to do. We had an executive room which was lovely. Location is fantastic easily accessible by walking, close to the termini to explore further and close proximity to bars and restaurants.