We chose this hotel because of its location and reputation. We were not disappointed in the location. you can walk to Spanish Steps in 20 minutes other sites in less time. Piazza Navona is right there as are many restaurants. The hotel has a wonderful brunch and some of the staff are helpful. We had multiple issues which caused me to downgrade this establishment. We prearranged for a VAN to pick us up at a cruise port. This was important and was verified numerous times by us because there were 3 people plus 7 pieces of luggage. They sent a small car to pick us up instead. We thought the driver was going to faint when he saw 3 of us plus our luggage. How he did it we still dont know but after much manuvering he got 6 in trunk and 1 in small back seat with us. not comfortable ride. The hotel just brushed the situation off. We had itdentical rooms next to each other on the 4th floor. The window in 1 hardly opened and the room was always very warm and uncomfortable. When we told them about that plus numerous smaller items the first morning they took info but didnt do anything about it. when we left again we were asked how things were and when we informed them the man at desk said OH especially after we confirmed that we told them immediately. still nothing done.The other room blew the power and locked us out first night. they came but no engineer and doorman spent over an hour trying to figure out what to do. again no comment from management. very disappointing especially for this level of Hotel
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Agoda, Priceline and World Independent Hotel Promotion so you can book your Hotel Raphael - Relais Chateaux reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Raphael Hotel Rome