We stayed here prior to getting married in Rome October 3rd - 8th inclusive, 2008. We selected this hotel because it is centrally located and looked good from the outside. What a huge mistake, relying on first impressions! The staff were incapable of simple tasks such as booking a taxi or re-arranging a bed in a room, despite repeated requests to do so. The only thing they were good at was soliciting tips on a regular basis. The room itself had scuff marks on the wall and was in generally poor condition. But they saved the worst until last. On the morning we checked out they demanded 52 euros a day for breakfast, claiming they had informed us of this ridiculous expense beforehand - when they had not. They certainly did not verbally warn us about this and when challenged claimed it had been written on our "greeting card", which it had not as we read it carefully. While our taxi waited to take us to the airport they demanded over 250 euros for a few morning's worth of buffet breakfast, consisting of coffee and croissants. You can imagine the stress this caused us. In the end we had to hand over 170 euros. This hotel is trading on its location and is an absolute disgrace to a beautiful city. Do not stay here if you want to enjoy your Roman holiday.
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- Also Known As:
- Raphael Hotel Rome