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Hotel Raphael - Relais Chateaux
Ranked #134 of 1,272 Hotels in Rome
Certificate of Excellence
Reviewed 24 July 2010

I did a lot of research before I chose this hotel. Despite some negative reviews I became fixated on it and I'm so happy I did. Stayed 5 nights in early June in a Richard Meier terrace suite. Beautiful. I don't know how anyone could complain about this hotel. We were greeted so warmly, shown around by lovely staff and when we got to our room they had wine and sandwiches for us. Every day after they cleaned our room they left us something to snack on - one day it was desserts, another fruit, etc. We were very sad to leave, even though we were going to Amalfi!!! If I ever return to Rome this is the place to be. The location is perfect, obviously, but the major memory I will always have is hanging out on the terrace surrounded by fragrant plants (honeysuckle and lemon trees) after a crazy day of walking/exploring the beautiful city of Rome.

Stayed: June 2010, travelled as a couple
Thank NDerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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830 - 836 of 1,473 reviews

Reviewed 18 July 2010

Nice rooms, great location for access to all parts of the city. Great to be so close to the bustling Piazza Navona at night. Staff was friendly and professional.

TIPS:
1. Don't eat at Esse Bombo Restaurante around the corner - they will rip you off as I and others have all experienced. They add charges to the bill and lie.

2. Eat Gelato at "Quinto" - around the corner from the hotel and across the alleyway from Esse Bombo Restaurante - provides good gelato and huge portions for the $$.

  • Stayed: July 2010, travelled as a couple
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Thank MJD2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2010

Very elegant and comfortable hotel in a superb location. You got the amenities you would expect in this kind of property. My wife and I were there for four nights earlier this year and had a fantastic stay. Staff is sharp and courteous but do not go out of their way to be friendly. We did not eat at the hotel restaurant except for the good but overpriced breakfast. We had an excellent updated contemporary room, so can not speak for the others. Highly recommend.

Stayed: January 2010, travelled as a couple
Thank lowcountrysmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2010

This hotel is in a wonderful location to walk to all different parts of the city. It is just off the Piazza Navona and in a lively part of Rome. That is the best of it.
We were told we were upgraded to a suite. It was a noisy room right on the street and we were woken up several times in the middle of the night. The staff lacks training and the hotel seems to lack overall management. Twice we were told, 'my colleague is new' when we were overcharged and another time we were brought the wrong item.
The concierge is negative and meets most requests with hesitance. After requesting a non tourist restaurant, we were sent down the street with everyone in the restaurant speaking English. The food was mediocre, the menu in English and the service very slow. When we expressed our disappointment, a 'colleague' said, "He sends everyone there."
Walls and carpet are tired throughout the hotel. I accidentally took the stairway down from the rooftop terrace (a nice amenity), and found junk along the way cluttering the stairs as if it was a storage area.
The only reason to stay here is the location but I imagine there are others who actually try to take care of and accommodate their guests.

  • Stayed: June 2010, travelled as a couple
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3  Thank cocoaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2010

We stayed for 5 nights in a room called an executive suite. In the US, this wouldn't even qualify as a junior suite. But the room was newly renovated and well-appointed. Adjustable bed, new flat panel TV, electric window shades and excellent bathroom. The restaurant on the hotel's roof has breathtaking views of the city and good to very good food. The service, however, is a completely different story. The TV system would not operate properly. A woman from the front desk came up and tried to get it working, without success. We called again and the same woman cam up, saying she had spoken with someone and could now get it working. She couldn't. I finally went downstairs looking for help from someone else. The same woman (was she the only person working?) offered to come up again. I asked her what good that would do and asked her to get someone else. She said there was no one else to get, but about a half hour later someone else did come up and get the TV working, although not fully. No request was small enough for the staff to fulfill. Each day we were given only two bath towels and two hand towels, no wash cloths or any other towels. One day we asked for extra towels and were told that there were no more clean towels in the hotel. In 6 days, the one small bar of soap in the bathroom was never changed. One more strange point, the "glasses" in the bathroom were actually plastic cups. In keeping with the standard of service, the plastic cups were never changed.

  • Stayed: May 2010, travelled as a couple
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2  Thank jeff800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2010

May 18-20 2010. Weather outside was OK but in the room was freezing. Because it was May there was no heating only airconditioning. We had to wear overcoats when in the room and the staff were not able to provide a fan heater 'for safety reasons'.
The location was excellent and the executive room which had only been completed 2 weeks earlier was also excellent, but because it was so cold our stay was spoilt.
Not good value at £300 per night. I would suggest going for a lastminute 'surprise 5 star hotel.

  • Stayed: May 2010, travelled as a couple
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9  Thank nick107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2010

We stayed at Hotel Raphael on the May Day holiday weekend. Not having internet access at home, we booked over the telephone. We were told that for the holiday weekend there were only two rooms available, a Classic suite or a Modern suite, for EUR 580 per night. It was quite expensive for us and the suite would only accommodate two people, but they were willing to include free breakfast, and so we booked the Classic suite. My boyfriend's sister was also coming to Rome with her daughter for the weekend, so she also booked a room at the same hotel.

When we arrived at the hotel, we discovered that our "suite" was little more than an L-shaped room, wrapping around the ensuite bathroom. One end of the L shape contained the bed and the other end a huge TV, a loveseat, an armchair and a tiny table all packed close together. The "Classic" part of the name of the suite seems to have referred to the fact that the room had not been renovated for a while, apart from some new laminate flooring having been laid.

The room had a very noisy air conditioning system, and the windows opened up on a small square with an overpriced restaurant which was open until late, with the waiters dragging around and chaining up metal furniture after the guests had gone. Since we couldn't leave the windows open we tried to sleep with the air conditioning on, which was near impossible as it didn't seem to work so we would wake up sweating in the middle of the night. When a member of the hotel staff came to look at the air conditioning, he told us that it seemed to be working, but that it would be turned off at 2am. Clearly the only way to endure sleeping in the room would be to set the alarm for 2am so you wake up and could open the windows - not how you want to spend your holiday!

My boyfriend's sister, on the other hand, booked her room online and got one of the newly renovated Richard Meier rooms on the third floor. It was virtually the same size as the Classic "suite" but only cost EUR 380 per night, and furthermore the room was always cool and the blackout blinds worked so well they nearly slept through breakfast!

When we questioned this inequity, it was revealed that they had decided to give my boyfriend's sister a triple upgrade in room size (which, looking at the floor plans of the hotel, could not have been much of an increase in actual square footage).

The receptionist also disclosed that the hotel actually only had one real suite in the whole building. I do wonder how they can get away with marketing odd shaped rooms as suites when they only comprise a bedroom and a bathroom, but that's Rome for you. The week before we had spent USD 294 per night on a 640 sq ft suite at the Fairmont in San Francisco, which had a reception area so large you could entertain 20 people in it without anyone having to set foot in the bedroom. In terms of value for money the Hotel Raphael pales in comparison.

  • Stayed: May 2010, travelled with family
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2  Thank Zoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Raphael - Relais Chateaux

Address: Piazza Navona Largo Febo 2 | Piazza Navona, 00186 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Navona / Pantheon / Campo de’ Fiori , Ponte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#58 Family Hotel in Rome
#81 Luxury Hotel in Rome
#84 Romantic Hotel in Rome
#108 Business Hotel in Rome
Price Range: £192 - £506 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Raphael - Relais Chateaux 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Raphael Hotel Rome

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