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“perfect and always helpfull”

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Hotel Raphael - Relais Chateaux
Ranked #134 of 1,272 Hotels in Rome
Certificate of Excellence
Reviewed 14 September 2007

We have just returned from Rome having held our wedding reception at the Hotel Raphael on it's fabulous roof terrace. From the minute we contacted the hotel to the day we checked out they could not have been more helpful or produced a reception any better. All our friends had a fantastic time and commented on not just the amazing location - watching the sunset behind the Vatican was truly special - but also on the quality of the food & wine - excellent - and the superb staff for whom nothing was too much trouble.
Our room was huge & very comfortable, had 2 bathrooms!! and a bottle of champagne waiting - this may only happen to couples getting married but it shows their attention to detail.
All this just a stones throw - literally - from Piazza Navona, it really is a perfect place to stay as the surrounding streets are packed with interesting places to shop/eat and drink.
So thank you once again to all at Raphael (especially Raffaella, Laetitia, Steven, Clive & Nicola) I'm sure we'll be back in the coming years on 1st September more than once!!

  • Stayed: September 2007, travelled on business
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Thank theparsonsknows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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879 - 885 of 1,473 reviews

Reviewed 21 August 2007

I stayed at the Hotel Raphael with my two daughters on the nights of August 10-11 at the end of a two week vacation in Italy. I had read some mixed reviews on this website, so I was unsure what to expect.

This hotel is absolutely wonderful. The staff are friendly and helpful and our room was just magnificent. We had the Bramante Suite on the 5th floor, which is really a junior suite with an amazing terrace. The room was well appointed with a king bed, pull out couch, desk and table. There was also an extremely large plasma TV and lovely bathroom furnished with Bulgari toiletries.

When we arrived there was a complimentary fruit basket with pastries and a bottle of Antinori Tuscan Red Wine. I promptly poured myself a glass and sat out on the terrace, which overlooked the lovely cloister next door.

This hotel spoiled me and it will definitely be my choice for future stays in Rome!

  • Stayed: August 2007, travelled with family
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Thank CaliforniaLori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2007

After our HORRIBLE staying at the Hotel Genio they sent us at another hotel near the spanish steps named Hotel Sistina. The minute we walked in our bathroom at that hotel everything was crawling with ants. So we made our way to Piazza Navona and checked in at the Hotel Raphael. At first we thought this was terribly expensive and we hoped to find less expensive room through the net. I called my brother home in iceland and he found out that we could have got a room for 250 € instead of the 280 € we were paying. So we talked to the manager next day to be sure they weren't ripping us off. So it all came clear that actually we were in a room which costs 340€ but they gave us a massive discount for some reason unknown. I was over satisfied with the service we got and our room was wonderful. The roof terrace/restaurant was perfect. you could see Sant Angelo Castle, Saint Peters Church, Piazza Venecia and the Justice Palace in its most beautiful sight. The beds were the most comfortable I have ever slept on and overall this hotel is a DE LUXE.

The Valley was very friendly as well :P

Thank you for a wonderful stay and arriverdeci Raphael!

  • Stayed: August 2007, travelled with family
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Thank Addmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2007

We actually had two separate stays at Hotel Raphael this past June and July, with superior rooms reserved. For our first 3 night stay we were given a room on the completely rebuilt third floor which exceeded our expectations. The decor was modern, but very warm and inviting with fantastic bedding, a recessed large Hi DEF Plasma TV and surround sound. The bathroom was all white marble with a large two person soaking tub (with the option to slide back a louvered partition, revealing the bedroom through a glass wall) AND a dual head two-person marble shower. ASK for one of these rooms.
Unfortunately, they did not accomodate our request for the same room when we returned for two more nights. They did upgrade us to a junior suite which was nice, but the bathroom had an odor problem which was not easily fixable (they tried). We asked to be moved, but they claimed they had no other rooms available.

The best part about the Raphael was it's location on a quiet, cobblestoned street lined with lovely trattorias, just off beautiful Piazza Navona and a short walk to Campo Fiori. Trestavere, the Vatican and the Jewish Ghetto were also all within easy walking distance, We dined one night on their rooftop restaurant and had a magical evening with very good food and excellent service while enjoying the view of the sunset over St. Peter's. Breakfasts were not included and were overly expensive. We would have minded this less if they had served breafkast on the lovely rooftop terrace. Last - the lobby art is sensational.

  • Stayed: July 2007, travelled as a couple
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1  Thank LuvtoTravel64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2007

We picked Hotel Raphael for its location and were not disappointed on that score -- the hotel is in a picture perfect quiet street just off of Piazza Navona -- an absolutely ideal spot for a few days of sightseeing in Rome (nearly every major site was in walking distance and Piazza Navona is wonderful at night, with cafes, street performers and excellent pizza and gelato). The hotel is in the process of being renovated and there is a very big difference in standard between the old fashioned rooms and the modern rooms and suites. The roof terrace is great, although only open for expensive drinks and dinner. Breakfast (try to book a rate specifically including breakfast and get this in writing) was bountiful and served in an art filled modern breakfast room.

The major drawback of this hotel is the service. The front desk was friendly enough but lacked basic knowledge about sightseeing in Rome and seemed hopelessly muddled when it came to simple tasks like reserving airport transport -- and completely unhelpful for any real travel assistance such as booking tickets.

We might return to the hotel for its divine location and pleasant modern rooms (though beware the unrenovated clunkers) but with no expectation that we would get any useful assistance during our stay.

  • Stayed: July 2007, travelled with family
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7  Thank Barbeque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2007

They don't seem to like guests who book through an agency (we booked through GTAhotels.com) put us on the top floor, only room occupied on floor next to rooms where there was work going on, even though the hotel was not busy at all. Tiles were being scraped from walls and floor next door, noisy. Bathroom was GHASTLY with something like mould or dirt all around the bathtub edge, one would be afraid to sit in it. Smell of smoke in furnishings (non-smoking room had been requested), Furnishings old, had a dusty feel. Nice tapestry above bed though. Size of room and bathroom good. Breakfast was excellent., restaurant new modern decor, very pleasant. After two nights we stayed in a hotel with cleaner facilities for half the price around the corner.

  • Stayed: January 2007
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11  Thank Eur0peanTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2006

I really enjoyed my stay at this hotel. Sure, the rooms are VERY small (I would suggest the deluxe room if you can spend the extra euro). The staff is wonderful, and it is a stone throw away from Piazza Navona. You are right in the historical center of Rome....magnificient. Alos, forget spending the extra 22 euros for breakfast. You can just walk a few steps and go to oneof the bar on Piazza Navona and get a great cappuccino and cornetto. I would definitely return, but only to stay in their deluxe room.

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2  Thank delpreted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Raphael - Relais Chateaux

Address: Piazza Navona Largo Febo 2 | Piazza Navona, 00186 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Navona / Pantheon / Campo de’ Fiori , Ponte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#58 Family Hotel in Rome
#81 Luxury Hotel in Rome
#84 Romantic Hotel in Rome
#108 Business Hotel in Rome
Price Range: £192 - £506 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Raphael - Relais Chateaux 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Raphael Hotel Rome

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