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“Lovely Hotel, Wonderful Staff”
Review of Hotel Napoleon

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Hotel Napoleon
Ranked #75 of 1,258 Hotels in Rome
Certificate of Excellence
Annville, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely Hotel, Wonderful Staff”
Reviewed 4 May 2012

We checked into the Hotel Napoleon earlier today after a tiring red eye flight from the states. Arriving exhausted, we were greated by one of the most friendly and personable hotel employees that I have ever encountered. He was happy to get us into a room immediately, even though we were long before our check in time and kindly notified us of a complementary wine tasting that they were having tonight. He was so nice about inviting us, we honestly felt that going was almost a requirement! Immediately on walking into the bar we were greeted again with a warm smile and friendly handshake and we were immediately given glasses of wine and pointed to the platters of meats and cheeses they had ready. The wine was not poured in tasting sizes, it was very generous and they were very quick to refill. The snacks were wonderful as well.

The room is cute, but a little small, but not unexpected for a hotel in an older building. I was suprised on how up to date their technology was by comparison. Simple amenities, comfortable beds (At least afer a 9 hour flight that I didn't sleep on!) but really, the highlight is the staff.

  • Stayed May 2012, travelled with friends
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Helpful?
2 Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
New York City, New York
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 April 2012

This was my first visit to Italy and I have to say, I was super nervous about the trip in general particularly because I was traveling solo. Hotel Napoleon's staff, particularly Roberto at the concierge desk, made my stay so easy - from helping me arrange transportation from the airport to the hotel, to navigating the city with amazing directions - customer service was awesome. I'm training for a half marathon and instead of getting lost and having to run around cars and traffic, Roberto offered to let me run with his running club at a stadium so i could get my training run in (which might have been my favorite part of the whole trip in Rome).

As for the hotel, I'm on board with the positive reviews previously written (which is how i found the hotel and booked it initially). The pros: rooms are clean, staff is super helpful, if you needed something changed (ie pillows etc), they'd do it quickly, and there was breakfast included (and yes, while it wasn't gourmet, it was exactly what you'd expect and it was fine).

If I had any con, it was that the hotel was a little out of the way from some of the main attractions (but again, see above about the concierge- didn't matter because they gave you walking directions and additionally it was easy to navigate subways (stopped right outside the hotel) and taxis).

I'd 100% stay there again and would recommend it to anyone passing through Rome.

  • Stayed April 2012, travelled solo
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Helpful?
4 Thank AliB31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 April 2012

We stayed here twice during our visit to Rome. The Hotel Napoleon is in a very old building but has been updated to today standards. The rooms are very clean and well maintain, as is the rest of the hotel. We ate in the hotel restaurant and enjoy the food and service.
One thing I liked about the hotel is that will arrange for a car to pick you up at the airport and take you to the airport when you leave Rome. Nice service. Will stay here on our next trip to Rome.

Room Tip: We stayed in room 411 which had a nice view. Room 108 did not have any view ask for a room with a v...
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  • Stayed April 2012, travelled as a couple
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Helpful?
2 Thank Trip2009Ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2012

This was a delightful small hotel with extremely friendly staff. Nice, safe location easy walk to colosseum or termini station. Metro entrance is directly outside. Front desk has metro tickets for sale. We used for a day at the vatican (15 min ride). Nice public area on 2nd floor to watch football, have a cocktail or use the free computers. Wifi throughout. Nicely furnished rooms, updated bathrooms and excellent breakfast included. This hotel has an elegant older feel with modern conveniences at a good price. A couple of very good restaurants 2 blocks away. Ask the concierge for his recommendations. It is set just off a very pretty park.

  • Stayed April 2012, travelled with family
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Helpful?
3 Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2012 via mobile

Lived up to the reviews read online that the staff was friendly  The concierge were very helpful, welcoming and friendly. They walked us to nearby restaurants, remembered our plans and asked how we enjoyed the sights, and we're very knowledgeable.  Bar, dining room staff and housekeeping staff all very friendly and helpful, even giving Italian vocabulary lessons. Enjoyed the hot food selection at breakfast especially the scrumptious bacon and salumi selection. Rooms are clean and comfortable. Accommodated our request for four rooms together on one floor. Very large and spacious lounge area with couches, Internet access  and large flat screen TV. Wifi in rooms and lounge area consistently reliable and fast, best one out of the four hotels experienced on this trip. Metro stop and local department store (OVS) literally at front door and supermarket around the corner. 

  • Stayed April 2012
    • Value
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Helpful?
2 Thank kgchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Sussex, England
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2012

The Napoleon hotel was an absolute pleasure to stay at, everyone was friendly, helpful and the service was excellent. My room was spotless and welcoming. The location is perfect with many attractions close by and the metro immediately outside.

  • Stayed April 2012, travelled with friends
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Review collected in partnership with Easytobook.com

Helpful?
2 Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Away from home
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 April 2012

Family hotel with a warm welcome, very friendly staff and excellent service. My room was small but well laid out, bright, spotlessly clean and very well furnished. The balcony was a welcome bonus. Location is 10 minutes easy walk from Statione Termini and 10 minutes walk from the Coliseum. The restaurant was good and there are several excellent eating places close by. The park opposite the entrance is a great place to relax and access the Metro system. Very good value for money.

  • Stayed April 2012, travelled on business
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Helpful?
3 Thank funkygibbon3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Napoleon

Property: Hotel Napoleon
Address: Piazza Vittorio Emanuele II 105, 00185 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Esquilino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#45 Family Hotel in Rome
#49 Luxury Hotel in Rome
#81 Romantic Hotel in Rome
#140 Business Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Napoleon 4*
Number of rooms: 75
Official Description (provided by the hotel):
Centrally located, close to the Colosseum, Metro stop outside the hotel, direct connection with the Vatican. Family run, free high speed WI-FI throughout the hotel, 2 internet access, Concierge and Porterage 24H, Restaurant / Bar Bistro / Breakfast buffet, Gym. Very quiet rooms, all overlooking courtyards large and sunny, away from the noise of the city. Individual air-conditioned. Superior service, with professional and qualified staff. ... more   less 
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Also Known As:
Napoleon Hotel Rome

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