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“Could be better!!”
Review of Hotel Napoleon

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Hotel Napoleon
Ranked #75 of 1,261 Hotels in Rome
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Could be better!!”
Reviewed 3 June 2014

Just returned from a 1 night stay in Room 219 in this hotel. The bed was the most uncomfortable I have slept in for a long time. The free wifi does not work at all in this room. I mentioned it to the desk and they seem surprised but I am not sure that they were! Ate dinner in the restaurant, which while reasonably priced and the staff helpful, could have been better as well. The restaurant has only a few tables and while the food is good, the kitchen managed to run out of vegetable side dishes at 9 in the evening! On the plus side, the rooms are clean although tired and as mentioned by others, the staff are courteous, wanting to please. Its location is okay but a very long walk to the Colosseum and Fontana di Trevi.

Room Tip: I can only say that Room 219 had no wireless access.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Giselle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto C, Proprietario at Hotel Napoleon, responded to this review, 4 June 2014
Dear Gisellebe,
I wish to thank you for your review. We always keep our Guests' remarks in the highest consideration, and that is what we have done also in this occasion. We verified the mattress of the room 219 and we found it in perfect condition. We have provided all our rooms with the best mattresses, but we know that mattress is a matter of preference. That is why we propose ( also in writing, in the welcome message delivered on arrival) a sort of "matress and pillows bank". In a matter of minutes we can provide softer mattress and additional pillows of different materials, and we are confident that we can provide the best quality of sleep for every requirement. We only need our Guest's request!.
We also checked the Wi-Fi speed in the room 219: right now the upload speed is 5,2 Mb, that is quite good for Italian standards, and howver more than enough to ensure a good navigation. I wonder if you had correctly inserted the password (we provide a password for every device, in accordance with Italian regulations and in order to provide a fast and safe navigation.) I am asking about that, because it happens sometime. Otherwise we have to state that Wi-Fi is working well in all the hotel, in case of any inconvenience we would kindly invite our Guests to ask our Concierge.
I hope to have a chance of welcoming you again in the future, hopefully for a longer stay, and I am confident that you could fully enjoy your stay

Kind regards
Roberto Cioce
Hotelier
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English first
Atlanta, Georgia
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 June 2014

This hotel is very comfortable and clean and the location is very close to the train and metro. The staff was very friendly and recommended a great place for dinner. We enjoyed the breakfast each morning and were very pleased with our experience here.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Travelingdogmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 5 Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 June 2014 via mobile

Quaint and nicely maintained. Very friendly staff. I would expect the staff to get tired of giving the same directions and advice to the endless stream of tourists but they take time with each and very pleasant and helpful. Warm and engaging. Convenient location although a bit seedy in the immediate neighborhood. Rooms nice and comfortable. Old small elevator. Internet only works in lounge area. Not in rooms.

Stayed June 2014, travelled as a couple
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto C, Proprietario at Hotel Napoleon, responded to this review, 2 June 2014
Dear John M,
I wish to thank you for your nice appreciation, we would be delighted to welcome you again in the near future. I would only kindly outline that we have Wi-Fi high speed connection also in the rooms. Maybe we had a temporary inconvenience but usually it seems to work well. Thank you however for your remark, we will check carefully the system to avoid any future malfunctioning.
with my kindest regards
Roberto Cioce
hotelier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level 5 Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 May 2014

When you arrive in an unfamiliar country, being met by someone who is courteous and friendly and takes care of you from the start relieves a lot of stress. The hotel driver was great, arriving at the hotel being met by friendly staff who almost seem to know you and take care of everything from minute one to the time you hate to leave, makes the holiday that much nicer. Everyone at the hotel is friendly and so helpful, especially the concierges who go out of their way to be sure you are happy. Internet was great, no problems, room was actually better than I expected, very clean and neat (no view) but hey, youre in Roma, the room is for sleeping lol
I walked to the Colisseum and all over that part of Roma up to midnight with absolutely no fear, had great meals at the hotel as well as sidewalk cafes near by. Hotel Napoleon is the only place to stay in Roma. My next visit will definately be there, hopefully yours will be to!

Room Tip: Everyone I talked to was pleased with their room. Few have any view, but nice a/c and firm but comf...
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  • Stayed May 2014, travelled solo
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

We are an older couple and had booked this hotel based on Internet and Trip Advisor reviews. All true, except some adverse comments about the neighborhood. To have the Metro literally out the front door and train station across the street more than makes up for a few drinkers who hang out in the park at night. Never felt unsafe, walked to restaurants at night, and enjoyed the famous, historic gelateria around the corner. Service was spot on with concierge always on duty. Breakfast was a large meal with fabulous hot chocolate and freshly-squeezed orange juice upon request. Hotel restaurant was so-so for dinner, but there were world-class restaurants within walking distance.Our impeccably clean suite had a long balcony with sun shade and furniture outside and a separate sitting room inside. The lounge is exquisitely furnished and decorated with murals and baby grand piano that was often played....a nonpareil location in which to enjoy a cocktail. We spent "Holiday Inn" money for a 4-star hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2014

This hotel was perfectly situated for transport links with the Metro just outside the door and Colosseum close by
The room was great as we're the meals and the staff were very friendly and helpful
Highly recommend

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2014

We stayed 7 days in Hotel Napoleon and could not have had a better experience. This family run hotel has so many things to recommend it. Situated in a quiet location it is within easy walking distance of major attractions as well as the main train and bus station. Right outside is an entrance to the Metro and all around is a wide selection of shops and restaurants. The rooms are comfortable and clean with air conditioning. Breakfast times are convenient and there is a wide selection provided. Meals in the bar and restaurant are excellent value and quality. What made our stay so memorable and enjoyable was the professional and friendly manner of all the staff led by the owner/manager who took a personal interest in ensuring guests were well looked after. Free, fast and good wifi is available in all rooms. Hotel Napoleon has everything going for it and we look forward to a future stay. Very big thanks to Roberto and all the staff for an excellent stay at Hotel Napoleon. Stayed May 2014 as a couple. D&ML (UK)

Room Tip: All rooms are quiet. There are 6 floors reached by lifts.
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Napoleon

Property: Hotel Napoleon
Address: Piazza Vittorio Emanuele II 105, 00185 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Esquilino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#45 Family Hotel in Rome
#49 Luxury Hotel in Rome
#81 Romantic Hotel in Rome
#140 Business Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Napoleon 4*
Number of rooms: 75
Official Description (provided by the hotel):
Traditional Family run Hotel, equipped with most modern technologies. The staff are like a part of the family, always pleased to do their best for the Guests. Centrally located, close to the Colosseum, all the major attractions at an easy walkable distance. Metro stop outside the hotel offers direct connection with the Vatican. Rooms with classic style furniture, recently renovated, as well as bathrooms. Rooms are also very quiet , all overlooking courtyards large and sunny, away from the noise of the city. Individual air-conditioned. Some of the rooms have a little terrace . Spacious Lounges, enriched with precious antiques. Free Optic Fiber WI-FI high speed connection throughout the hotel, 2 internet accesses in the lounges. Expert and reliable Concierge, at disposal of the Guest to make their time in Rome the most enjoyable. Porterage 24H, Restaurant / Bar Bistro open every day. Breakfast buffet, with hot dishes including meat and vegetables dishes. Terrace. Free Gym. ... more   less 
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Also Known As:
Napoleon Hotel Rome

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