I was absolutely delighted with the level of service - at the front desk checking in, my porter, the breakfast staff, the waiter, the conciege's desk, and the bartender. Not to mention the hotel manager personally greeted all of us at the Friday night cocktail party (gratuitous). Often in Rome, I find the desk staff "too busy" to help and often seem to have an attitude about what I am never sure, but at the Napoleon eveyone was polite and professional. No one lied about the quality, no one condescended - they were lovely and very helpful! All of the rooms are on an interior courtyard - a good sized one -so the view wasn't spectacular (no drying laudry though) but that also meant no street noise. My bed was saggy and that is my only negative comment. Breakfast was hands down (10 trips to Europe) the largest and widest selection ever! The decorations in the hotel were very "Napoleon" very pretty. Also, only one computer for internet access. Plus it was close to the termini (one metro stop) and acrss from a lovely little park where they sell flowers and have a children's playground!
- Official Description (provided by the hotel):
- Centrally located, close to the Colosseum, Metro stop outside the hotel, direct connection with the Vatican. Family run, free high speed WI-FI throughout the hotel, 2 internet access, Concierge and Porterage 24H, Restaurant / Bar Bistro / Breakfast buffet, Gym. Very quiet rooms, all overlooking courtyards large and sunny, away from the noise of the city. Individual air-conditioned. Superior service, with professional and qualified staff. ... more less
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- Also Known As:
- Napoleon Hotel Rome