The lobby is beautiful and the service in the lobby was very friendly and attentive. Our rooms were very nice and the beds wonderful but the shower flooded every time(other family members reported the same thing) and the maid service was not the best. They didn't always restock the minibar,left only one washcloth most nights, inconsistent on turndown service. Sometimes a wonderful box of cookies, but mostly nothing. One of the rooms tv remote did not work. We had 4 rooms so comparison was easy. We did not find the door staff to be particularly pleasant, maybe we were unaware of tipping amounts, although we did tip and if we didn't we made up for it the next time. We had a time in all of Rome getting coins, they always wanted correct change and we couldn't afford giving 5 euro tips to all. One of the doormen helped us very much. We stayed a whole week and didn't feel any closer to the doormen than when we arrived. Lastly, I have never stayed in a hotel,at least not above 3 stars, that would not cash a check. We were told by all about the pick pockets so we didn't bring much cash and thought we could get it in the hotel. Big mistake! Cash was a big problem. We had to go down the street to the ATM every day and the ATM would only give 250 euro a day and many days we needed at least 600 euro for day tours(we had 8 family members in our group) we had to juggle getting cash from everyone. Lastly, a lot of the shops did not take Visa so we couldn't buy anything in those. Only the big tourist spots. All in all it is a beautiful hotel but we feel compelled to point out our problems to the management so hopefully these things can be improved upon.
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
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- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand