We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Truly Grand”
Review of The St. Regis Rome

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The St. Regis Rome
Ranked #82 of 1,258 Hotels in Rome
Certificate of Excellence
Mumbai (Bombay), India
Level 5 Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Truly Grand”
Reviewed 3 June 2013

When the taxi driver from the airport had to call his base to confirm the hotel location I was a bit apprehensive of what was in store. However the St. Regis was formerly the Grand and even though it changed names I'm told in 1999 everyone in the city still refers to it as the Grand.

A real old world grand hotel, with the first working hotel lift in the city, wide corridors, high ceilings and a central location.

Front Office and Concierge were both consistently affable and helpful, completely lived up to the St. Regis experience.

Room Tip: Passages are long so a room nearer the elevator would save time
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 13 June 2013
Dear Guest,
You are right; some taxi drivers still refer to the St. Regis as "Le Grand Hotel" and may have a baffled look if the full address is not provided!
Besides the name, either the historical one or the one reflecting our worldwide brand, the Hotel conceals sumptuous interiors, from the main lobby to the ultimate Couture suite and a discreet, unique atmosphere, beloved by many generations of extraordinary Guests.
Thank you for your meaningful comments and kind regards,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,965 reviews from our community

Traveller rating
    1,345
    365
    171
    65
    19
See reviews for
415
1,003
66
135
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (294)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Auckland Region, New Zealand
Level 6 Contributor
624 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
Reviewed 2 June 2013

After being spoilt for a week on a Silverseas cruise we were ready to be taken to the next level by The St Regis and it didn't disappoint. Lovely guest relations staff (Monika) and check in staff made us very comfortable from the minute we arrived. Complimentary coffee (excellent) in the amazing lounge was offered while they checked on our room availability. We were upgraded to an imperial room which was very large, bright and extremely luxurious with a view over Piazza Della Repubblica. Breakfast service and food was excellent, as was dinner in the Italian restaurant Vivendo, luxurious but understated with very relaxed wait staff and not that expensive! Amazing fine linen bedding which was a first and very nice to sleep in. Extra large beds, B&O TV and all the usual trimmings of a St Regis. Worth every moment.

Room Tip: Rooms ending with 32-40 have views over the plaza and basilica
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuckinBangers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 13 June 2013
Dear Guests, your last sentence is the essence of our service culture. We aim to make our Guests feel welcomed and special from the very moment they walk through our main doors and we are delighted when they highlight our efforts. Thank you, your recognition, especially as extensive and experienced travelers, is our best reward.
Please let us know when your travels bring you back to the Eternal city. A nice, creamy cappuccino will be waiting for you and our caring team will prepare the most comfortable bed.
Best regards,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2013

What a wonderful hotel - from its location, the decor, the spacious room, and friendly, courteous staff. Each room had a name, which made things more personal and "homey" (and it's wonderful to think of such luxury as home). Our room had a large king bed, high ceilings, a comfortable sitting area and a sit-down vanity beside it where I could put on my makeup and watch TV at the same time. The bathroom was as large as the entire hotel room we stayed at near Vatican City the week before - a marble bath tub, a large separate marble shower, double sinks, and high-end soap, shampoo, and hair conditioner - the latter was sorely missed in our other 3 hotels in Italy during this trip. The room was decorated with old world, stately elegance, and looked out on to a quiet, peaceful courtyard.

The hotel is located near the main train station, and it was central enough that we were able to walk everywhere - to the Trevi Fountain, the Pantheon, Campo di Fiori, Piazza Barberini, The Wedding Cake and even to The Vatican!

Overall, a wonderful stay, in a beautiful city.

Room Tip: Ask for a room with a vanity. Avoid rooms that face the street - very noisy. The staff may try to...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GargoyleWings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 13 June 2013
This is our mission: making our Guests feel so comfortable that they would consider the St. Regis as their personal residence whenever in Rome. Taking the extra step and anticipating our Guests’ requirements or dreams is our main goal and we are so glad that you appreciated it and you took the time to share your experience with all the TripAdvisor community.
Most sincerely,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havre de Grace, Maryland
Level 6 Contributor
361 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 27 May 2013

My wife and I spent 3 nights here and can only describe the experience as pure magic. From the moment one arrives all is taken care of. I was short of Euros and didn't have enough cash for the taxi from the airport. The bellhop said he would take care of it and just put it on my room bill.

Our room was decorated warmly, with antiques and classic paintings (see photos). There were plenty of outlets, the lighting was bright and variable, the room temperature perfect and easily adjustable. Even the chandelier in our bedroom was elegant, with a floral crystal design. The housekeeping staff was just marvelous, with a friendly turn-down service in late afternoon.

The beds are sumptuous, with high quality sheets, changed daily and great pillows. The bathroom has an abundance of luxurious towels. One call to reception or the concierge desk and your concern is immediately taken care of.

The hotel is ideally located, within walking distance of many historical attractions and terrific restaurants. You are also a taxi ride or metro ride away from all Rome has to offer.

The St. Regis is also full of history and it wears it well. We look forward to our next visit.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LesPicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redmond, WA
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2013

Was booked thru Expedia packages for our 23rd Anniversary. Very good welcome - got upgraded to a deluxe room - and on the first day after returning back to the room, we were surprised with a tray of chocolate covered strawberries (one note - the hotel should just skip the chocolate covering - they ruin the strawberry experience!!) and a bottle of champagne (another note - we both are teetotalers!!) and a personal congratulatory letter - but the thought is what matters and it did give us a very good feel about the welcome!!

Overall a very good hotel - rich and opulent fitting the St. Regis standards. The one and only reason for missing the mark is the apparent issue of having some lingering smoke odor in a non-smoking room each and every day on returning back in the evening. Either there is an issue with the cleaning crew having smoked while cleaning the room OR there is a bigger issue of the AC vents not properly filtering the smoke odor between the floors.

Did not try out their restaurants since there are a lot more variety outside. The concierge desk is very helpful and provided a lot of useful guidance on what to do and where to go. The restaurant recommendation was a hit and a miss - the first one where they recommended a real good restaurant - Life - was a hit. A must visit, but the second one on Locanda Barbireni was a disaster. They were very apologetic when we provided them the feedback. Looks like this restaurant will not get any future guests from St. Regis at least.

Check-in and Check-out was smooth. Taxis are available right outside without any problem. Hotel is very close to the Termini as well as major attractions.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rraghu75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 4 June 2013
Dear Guest,
Thank you for having selected our hotel to celebrate such a meaningful anniversary. We wish we could have known in advance that you and your wife are teetotalers so that we could have personalized your amenity program based on your preferences, however we are very grateful that you recognized our gesture. We also appreciate your comments about the smoke and we will certainly follow up with our technical team to verify any possible issue with the AC system, as the staff is not entitled to smoke in any area of the hotel. Your feedback on your restaurant experience is also welcomed and, as you mentioned, the concierge team will modify our list of recommended restaurants accordingly.
Once again, thank you for your valuable and constructive comments.
Sincerely yours,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 May 2013

My wife and I stayed six night at the St. Regis in Rome and were 100% impressed by all aspects. The service and the overall atmosphere of "anything is possible" really were second to none.

The rooms were perfect, the location was perfect, and the food was delicious.

Want to share a story that stands out to this day amongst all of the travel I've done in my life. It was a Wednesday, and my wife and I noticed that their old wine cellar that sits across from the restaurant. I went to the concierge and asked if we could check out the wine cellar just to see it as an experience. The concierge called the restaurant manager and he joined in on the conversation. He asked us what time we would want to see the wine cellar and we set a time for 7:00 PM. At 7:00 when we arrived, there were candles all lit up leading down the winding staircase, and at the bottom was a table for two with snacks like cheese and meats, and the restaurant manager was waiting. He spent 2+ hours telling us about the history (which was amazing in itself) and pouring various glasses of wine for us (and sharing their stories as well). He would even pull unopened bottles off the shelves for all to drink.

After the two hour wine tasting we went up to the restaurant where there was a table waiting for us and dined for another two hours on some amazing dishes that were once again paired with the wines.

I was just astounded that they would go this far for an ananymous young couple (late 20's) really on a whim. I would love to do this again but I fear it couldn't be recreated.

Please check this property out. If you are on the fence, this is the right choice!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 4 June 2013
Dear Guest,
Thank you for sharing your six night stay the St. Regis, Rome. We are so delighted that Michele, our talented and brilliant Restaurant Manager, was able to create a truly indigenous experience for you and for your wife at the Di Vino wine cellar. Please know that any Guest walking through our door is important to us, either young or not, and our constant aim is to make him feel welcomed and special.
We all look forward to your return visit to the Eternal City, for a different, yet memorable stay.
Yours sincerely,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Andover, Massachusetts
1 review
Reviewed 26 May 2013

We arrived in the mid of morning and was directed to sit in the lobby waiting for room. Waited for 30 mins w/o any word, my husband decided to go to front desk and asked and was told the room was not ready until early afternoon ( but why no one notified us and just let us sitting in the lobby for 30 mins!).
The room is big and comfortable. You can get free wifi in the lobby if you don't want to pay for internet access at your room.
Location is good, close to subway and "Termini".

Stayed May 2013, travelled as a couple
Helpful?
Thank hccsyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, 4 June 2013
Dear Guests,
We are so sorry for your disappointing check-in experience; it certainly does not reflect our usual level of service. We always try to limit the waiting time of our Guests, even if they arrive early in the morning and to assist them by either arranging tours, if they are not too tired or by offering a comfortable sitting area with drinks and/or snacks accompanied by general information about the city. We are relieved that, at least, you enjoyed the comfort of your accommodation and the free of charge internet connection in the public areas.
We look forward to welcoming you back in order to take good care of you from the very first moment you walk through the entrance doors.
Sincerely yours,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rome hotels
Campo Marzio
Hotel De Russie
Hotel De Russie
#52 of 1,258 in Rome
1,341 reviews
Campo Marzio
J.K. Place Roma
J.K. Place Roma
#3 of 1,258 in Rome
409 reviews
Esquilino
Boscolo Exedra Roma, Autograph Collection
Show Prices
Show Prices
Show Prices
Ludovisi / Via Veneto
Baglioni Hotel Regina
Baglioni Hotel Regina
#115 of 1,258 in Rome
851 reviews
Ludovisi / Via Veneto
Hotel Majestic Roma
Hotel Majestic Roma
#110 of 1,258 in Rome
1,096 reviews
Ludovisi / Via Veneto
The Westin Excelsior, Rome
Show Prices
Show Prices
Show Prices

Been to The St. Regis Rome? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The St. Regis Rome

Property: The St. Regis Rome
Address: 3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Rome
#10 Spa Hotel in Rome
#43 Family Hotel in Rome
#53 Luxury Hotel in Rome
#57 Romantic Hotel in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The St. Regis Rome 5*
Number of rooms: 161
Official Description (provided by the hotel):
Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood EMEA, Expedia, Odigeo, Travel Republic (UK), Priceline, Ctrip TA, Agoda, Hotels.com, Ebookers, 5viajes2012 S.L., TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your The St. Regis Rome reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The St. Regis Rome Hotel Rome
St Regis Rome
Rome St Regis Grand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing