Due to my husband’s elevated status with another hotel loyalty program, we do not usually book chain hotels when we travel; however, the St. Regis Rome seemed to have the elements that we desired for this trip so we decided to stay there. Since we are not spg members we did not receive an upgrade or any exceptional treatment; however, we did receive good treatment for people who book at the St. Regis.
The pros of our stay include:
The location of the hotel – Granted, it is not as central to the city and the major tourist attractions and restaurants as other hotels, but it was a short walk to almost everything. The only time we took a taxi was when we went to Vatican City and returned (and the return taxi happened halfway during our walk back to the hotel due to the rain). We even walked back to the hotel after a very late dinner and visit to Trevi Fountain.
The hotel property – The hotel is as beautiful and enchanting as others have described it. It is a great classic/contemporary blend (e.g. the old fashion working elevator and the contemporary zen like spa). And, although this was largest hotel that we stayed in while we were in Italy, it never seemed crowded or overwhelming.
The room – Absolutely beautiful! We stayed in a spacious imperial room. This is one of those hotel rooms that does not feel like a hotel, but somewhat homey. There was a beautiful fsco on the ceiling and artwork on the walls. The room had furniture and other touches that made it feel comfortable, yet classic (like staying at a rich relative’s home ;-). The bathroom was huge and had a sitting area with a mirror. The imperial rooms also came with a butler…I never use these types of services, but my husband and I had a few requests (e.g. ice, afternoon tea, extra hangers) and the butler was very pleasant and helpful.
Hotel amenities – We had the breakfast buffet once and it was good. It had the usual offerings and some unexpected ones (e.g. the tropical juices, frozen coffee machine). One problem was that the two-top tables barely accommodated a pot of tea, a pot of coffee, cups, plates, and utensils. The hotel bar and staff were fabulous. The staff always greeted you with a smile and welcomed you back whether you were having an afternoon snack or after dinner drink. I didn’t use the gym, but my husband did and it seemed to be well equipped and satisfied his needs. We used the business center a few times after we received suggestions from the concierge and wanted to review them before making decisions. We never saw anyone in there except the staff and we were able to take full advantage of the facilities.
The concierge – I usually don’t need to use the concierge because I book all of my activities and dining options in advance, but I wanted to confirm some of the options and get the concierge’s opinions of my choices. One of the members of the concierge staff was very opinionated and somewhat aggressive in his suggestions (not necessarily in a bad way). There was another member of the staff who was more laid back and less forceful in his suggestions. Both gave us good dining suggestions and helped us during our stay.The cons of our stay include:
Although I made all of the arrangements in my name (my husband and I do not share the same surname), when we arrived, the person who checked us in said that he would put everything in my husband’s name. While I have no problem with my husband’s name on the registry (which is what I request), I do have a problem with completely removing my name and solely addressing him in correspondence. When small gifts were left in our room, they were only addressed to him; and, when we received the survey after the visit, that too was solely addressed to him (but sent to
my e-mail address). Whether or not they were sure of our martial status (although that was mentioned clearly upon arrival), they should acknowledge all of their guests.
Another minor issue, that may be related to the abovementioned concern, is that once there was a decision to change the name on the registry, our keys no longer worked for our room and we had to return to the front desk for new keys after a long day of touring.
Overall, I would recommend this hotel to others and would probably stay there again when I return to Rome. Again, I do not feel that we necessarily received “special” or “great” service, I think that we received the type of service that is expected of a St. Regis level/type hotel.
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
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- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand