This is a beautiful hotel with an impressive lobby and very friendly front-of-house staff. The hotel picked us up from the airport after a long flight from Charlotte, NC. We waited nearly two hours before our rooms were ready, though the hotel provided us coffee and cookies in the lobby while we waited. Both our room and our daughter's room were very nice, though the daily service in those rooms varied a great deal. The union covering the maid service went on strike for 24 hours, so we went one day with no room cleanup or towels/linen service. Our daughter's room, however, had no new towels for nearly four days. My complaint was not responded to, though finally she did receive new towels Bottled water was sometimes replaced, sometimes not. A couple of bathroom lightbulbs, burned out since our arrival, were not replaced.
The rooms, however, were big and nicely furnished, and also very quiet. The breakfast buffet was very good and the nightly piano playing in the lobby is a nice touch. Overall, I'm happy with our stay but I do wish the consistency of the service was more in keeping with the rest of the hotel and its pricing.
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
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- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand