We only stayed here one night, so do not have a lot to go on.
On an absolute scale, i'd say the hotel is around 4 stars. Relatively for Rome, I think it's hard to go higher though because everything is in more or less the traditional, classical style.
And, everything about this hotel is supportive of the St Regis brand - which is superb quality and service. I would have given it 5 stars in a heartbeat only with our 1 night stay if not for two minor things:
1. Sleep quality - the beds are of course amazing. But the street noise from outside is not. They can't help being on a busy street with lots of cars and garbage trucks going by, but I think maybe they could use some sort of thicker seals, newer / thicker paned glass or something to dull the noise? We were awoken in the middle of the night and early in the morning many occasions from what seemed like endless garbage trucks going by. We were on the 3d floor which was relatively high already.
2. No free wifi? Really? Seems like every other one I've been to has given this - maybe it's just a market practice, seems a bit stingy.
I don't like to harp always on the bad - so let me extol all the great pluses:
1. Staff SO friendly and helpful
2. Head concierge, Mario, is AWESOME. helped us come up with good recommendations for food via email before we showed up and took care of everything and even pushed back our reso when we were running late checking in, even while he was off duty. fantastic.
3. We got a complimentary room upgrade even though they were fully booked. I'm an SPG member but don't have any special status so didn't attribute it to that. Classy
4. Nice amenities, good shower pressure, fantastic bed - they even gave me a few extra water when i asked nicely
5. When we left - they have hotel cars that can take you to the airport - black mercs - of varying qualities that are CHEAPER than a taxi from there (60 euro) - they have one at 60 euro and one at 50 euro. The 50 euro car got us to the airport in under 35 minutes...amazing.
Overall - a real fantastic experience. Would highly reconsider staying there again if going to rome (it may depend only on where in the city we may want to be located - but the location next to the termini is also very good)
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, Agoda, TripOnline SA, Ebookers, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your The St. Regis Rome reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand