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“Fantastic St. Regis service; hotel slightly dated”
Review of The St. Regis Rome

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The St. Regis Rome
Ranked #89 of 1,267 Hotels in Rome
Certificate of Excellence
Reviewed 6 August 2014

We only stayed here one night, so do not have a lot to go on.

On an absolute scale, i'd say the hotel is around 4 stars. Relatively for Rome, I think it's hard to go higher though because everything is in more or less the traditional, classical style.

And, everything about this hotel is supportive of the St Regis brand - which is superb quality and service. I would have given it 5 stars in a heartbeat only with our 1 night stay if not for two minor things:

1. Sleep quality - the beds are of course amazing. But the street noise from outside is not. They can't help being on a busy street with lots of cars and garbage trucks going by, but I think maybe they could use some sort of thicker seals, newer / thicker paned glass or something to dull the noise? We were awoken in the middle of the night and early in the morning many occasions from what seemed like endless garbage trucks going by. We were on the 3d floor which was relatively high already.

2. No free wifi? Really? Seems like every other one I've been to has given this - maybe it's just a market practice, seems a bit stingy.

I don't like to harp always on the bad - so let me extol all the great pluses:

1. Staff SO friendly and helpful
2. Head concierge, Mario, is AWESOME. helped us come up with good recommendations for food via email before we showed up and took care of everything and even pushed back our reso when we were running late checking in, even while he was off duty. fantastic.
3. We got a complimentary room upgrade even though they were fully booked. I'm an SPG member but don't have any special status so didn't attribute it to that. Classy
4. Nice amenities, good shower pressure, fantastic bed - they even gave me a few extra water when i asked nicely
5. When we left - they have hotel cars that can take you to the airport - black mercs - of varying qualities that are CHEAPER than a taxi from there (60 euro) - they have one at 60 euro and one at 50 euro. The 50 euro car got us to the airport in under 35 minutes...amazing.

Overall - a real fantastic experience. Would highly reconsider staying there again if going to rome (it may depend only on where in the city we may want to be located - but the location next to the termini is also very good)

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 August 2014

The St Regis Rome is perfectly located within easy walking distance to the Spanish Steps, Trevi Fountain, Piazza Republica, Termini Stazion, and more. This upscale property with an attentive staff is great for those looking to conquer old Rome on foot. Food and drinks at the hotel will set you back a few dollars, but the service is terrific. The rooms are small by US standards, but very comfortable and offer the conveniences that one would expect of an upscale property.

Room Tip: Street level rooms in the front can be a bit noisy, but we loved our 3rd floor courtyard room. Be s...
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank OSUfan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded 21 August 2014

Dear Guest,
Your positive review on TripAdvisor about your stay at The St. Regis Rome represents a reward of our constant effort in creating a first class experience for our Guests. We agree that the hotel location is strategic to “conquer old Rome on foot” and we greatly appreciate your comment about our staff professionalism. We would also like to invite you to visit our website upon your next booking in order to preview our F&B special offers and enjoy them on your second stay.
We hope your future travelling will include a visit to our “upscale property” to live another most comfortable experience.
Best regards,
Vincenzo Falcone
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

The St. Regis Rome is a magnificent property. It's décor is beautiful and thoughtfully maintained. The restaurant caters to travelers from the four corners of the world and the hotel's location makes it ideal for walking to various popular attractions. The real star of the show however, is the St. Regis' staff. Everyone from the hotel's manager to the gentleman who greeted us by name every morning as we exited the hotel, seemed genuinely focused on ensuring that our stay, while in residence, was a memorable one. We were upgraded to a suite with butler service without even asking; somehow got into the most trendy, popular and booked well-in-advance restaurants; never waited on our luggage or a taxi, or had to ask for refills while dining in the hotel's restaurant. Wake-up calls and room service was always delivered as ordered and on time. And all by people wearing smiles on their faces no matter the time of day or night. Now, how great is that!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mybeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded 21 August 2014

Dear Guest,
GRAZIE MILLE for your “magnificent” feedback.
We pride ourselves to anticipate our Guests’ requirements and needs, in order to create an unforgettable experience for each one of them. Our smile is a kind gesture that represents the warm and indigenous hospitality of the St. Regis Rome, where we would like to welcome you back very soon to make your second roman holiday another great stay!
Truly yours,
Vincenzo Falcone
Hotel Manager

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Reviewed 5 August 2014

Real old school hotel, brings touches of a bygone age to your stay, bit like the orient express without the wheels. Rooms were beautifully furnished and spotless, general layout of the hotel was warm and welcominng and the staff unbelievably polite and helpful. Really central location comfortable walk 15-20 to most major attractions and the tour bus terminal and train Termini 200 metres down the road.
Restaurant very expensive for breakfast although dinner prices were more reasonable and a fabulous menu. Three of us ate breakfast round the corner for less than a single breakfast in the hotel, something they might want to work on.

Room Tip: Only saw two rooms, both were spacy and light and very quiet although one was on the very busy main...
  • Stayed: October 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank wbaCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded 21 August 2014

Dear Guest,
We are so pleased that you appreciated the historical charm, the touch of the past and the elegant atmosphere of our iconic landmark as well as its location and the proactive attitude of our staff.
Allow us to invite you to visit our website in order to discover our selection of dedicated packages, some of them include breakfast and you may take advantage of them for your next visit to Rome.
Looking forward to welcoming you back in the future,
Sincerely yours,
Vincenzo Falcone
Hotel Manager

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Reviewed 5 August 2014

A breathtakingly beautiful hotel in an amazing city, the St. Regis was an absolute joy to stay in. From the minute you step through the doors, the hotel amazes. My family of 4 stayed in a spacious, decadently appointed suite for 3 days in July. Our stay was nothing short of perfect. Service was great. The breakfast buffet was very very good. From the grand lobby to the fabulous rooms . . . you will not be disappointed.

Location was very good as well. It was close, but not too close, to the train station. Taxis were easy to come by even in rainy weather. The sightseeing bus also has a stop nearby if you're interested. There is a small Carrefour across the street as well as a great restaurant/cafe. You can see the outdoor tables when looking across the street. I can't remember the name, but the food was great and the prices were low; a great convenience after a long day of sightseeing.

Please note that there is NO parking. This is Rome, near city center. There are no giant parking structures and there probably will NEVER be a giant parking structure in the future. There is a very small hourly lot nearby if you absolutely need it, close by. But with all the available taxis, I can't see why you would bring a car.

Overall, a stunning hotel. The only problem was it was so beautiful and comfortable we had a hard time forcing ourselves to leave the hotel to see anything!

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank celluchk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded 21 August 2014

Dear Guest,
Thank you for having posted such a positive review on TripAdvisor that made us beam for all the compliments you expressed about your recent stay at The St. Regis Rome!
Learning that your family and you did not want to leave the hotel is a source of satisfaction and pride, since we know that we achieved our goal to make your stay a perfect one and we hope you will carry these precious memories with you until the next time we will have the pleasure to create another memorable experience.
Best regards,
Vincenzo Falcone
Hotel Manager

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Reviewed 4 August 2014

We stayed 5 nights and for 600 euros a night you would expect more. Rooms are nice but nothing wow and the entrance is drab and dated. The service is appalling - 10 euros for a diet coke and no ambience to go with it. The hotel restaurant was great with Maria as our waitress but other than a great location this is certainly a hotel that could be missed. Next time back at the Hassler.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ZahraEsq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded 21 August 2014

Dear Guest,
we will treasure both your positive comments, for which we thank you, and your negative ones. We greatly respect your opinion about renovation and we wish to inform you that in this respect various projects are underway; we will also work on your feedback related to the service and we do thank you for highlighting Maria professionalism at Vivendo dining restaurant.
We hope that you may reconsider your position and give us the pleasure of welcoming you and your family back in the future to show you the results of our improvements.
Kind regards,
Vincenzo Falcone
Hotel Manager

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Reviewed 2 August 2014

After five days in a single location, usually someone can find something to complain about. Not us--we were thrilled with everything from the fabulous breakfast buffet to the late night availability of the gym. It was a beautiful and historic building and it was located close to the train station and everything else we needed. Having fresh fruit available was also a plus and we all loved the high caliber amenities!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank marytm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded 5 August 2014

Dear Guest,
Thank you for taking the time to write such a lovely review about your recent experience at The St. Regis Rome with your family. We are thrilled to learn that everything we thought to make your stay even more enjoyable went beyond your expectations.
We look forward to surprising you and your family again in the next future.
Best wishes,
Vincenzo Falcone
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Rome

Address: 3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Rome
#13 Spa Hotel in Rome
#43 Family Hotel in Rome
#57 Romantic Hotel in Rome
#58 Luxury Hotel in Rome
Price Range: £329 - £1,260 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Rome 5*
Number of rooms: 161
Official Description (provided by the hotel):
Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more   less 
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Also Known As:
The St. Regis Rome Hotel Rome
St Regis Rome
Rome St Regis Grand

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