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“Great last minute deal” 4 of 5 bubbles
Review of BEST WESTERN PLUS Hotel Universo

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BEST WESTERN PLUS Hotel Universo
Ranked #250 of 1,292 Hotels in Rome
London, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great last minute deal”
4 of 5 bubbles Reviewed 1 June 2014

Our room in this hotel was clean and comfortable. The location of the hotel is great, a minute walk from the Termini and about 10 minutes walk from attractions like the colosseum. The staff were helpful and the breakfast included had a fair amount to offer. Considering all this and the fact it wasn't overly expensive for two nights, I'd choose to stay here again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank ToniMin21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review, 7 July 2014
Dear ToniMin,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,510 reviews from our community

Traveller rating
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    754
    252
    79
    55
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Well, we were back to Rome after a 7 day cruise, and it was 11:00 am. When I walked into the lobby, I was joking with my DW that the hotel lobby had not been renovated in the last 50 years. The front desk girl told us that we couldn't check in until 2 pm. Too bad, we had reserved a tour to Vatican at 1:30 pm, I told her. Then she replied that room "may be" available at 1:00 pm. OK. I was too exhausted and just seated in the lobby. Fortunately, after 10 minutes, the girl came to me, and told me that a room was available immediately. Very good! We got into the room and took a refreshing shower. Contruary to the lobby, the room appeared to be modern, well equipped and friendly. The hotel's WIFI was reasonably fast. Overall, the experience with this hotel is very good.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hudson066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review, 7 July 2014
Dear hudson066,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitianga
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 27 May 2014 via mobile

A very nice hotel. We stayed there on two occassions in May and we found the hotel very comfortable . The rooms were large by Rome and Europe standard and the beds were firm and comfortable. The staff were friendly and helpful and each time we ordered the coffee and tea making facilities they were delivered promptly. A full buffet breakfast was included and was well above what you normally get in Europe . The only slight hiccup was the tv which would not tune in all the stations all the time especially the english channels. I am sure the staff would have fixed this had we asked them but as we only watched tv to catch up with the news at bed time we did not bother. As we were leaving by train one day we found the location perfect..the Termini station is only a 5 minute walk.

Stayed May 2014, travelled with friends
Helpful?
2 Thank Whitilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review, 7 July 2014
Dear Jetone25,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

We have been at this hotel for five days. The room is beautiful, spacious! The staff is incredible! From the front desk to the dining experience (full breakfast and extraordinary suppers) I would come back here in a New York minute! The beds are heavenly and the bathroom is out of a better homes and gardens magazine! The entire staff is professional and lovely.

Room Tip: We had a king size bed with a twin along side of it. Plenty of room to spare! A very quiet place to...
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jetone25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review, 21 May 2014
Dear Jetone25,
Thank you for having taken some time to write a comment about your recent stay at our hotel.
I was very pleased to meet you and I do hope to see you again very soon!
My best regards.
Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 15 May 2014

From my arrival this hotel was very much to my liking,its staff proffesional,attentive and helpful and its location excellent..The room was large and extreemy comfortable with its television offering two much appreciated English news channels..The bar is very reasonable priced and much less costly than most Roman bars.(Heineken 3 Euro)..The breakfast is very well considered and extensive,many items gluten free,all of lovely quality and freshness..and as a bonus,decent Twinnings tea...All in all dear Isabella, you and your staff are an excellent example of Roman Hospitality..Thank You..

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review, 16 May 2014
Dear Michael S,
Thank you very much for your kind comment.
On behalf of Isabella and all our staff I'd like to thank you also for the compliments.
We are happy you have enjoyed your stay and the typical roman hospitality.
Hoping to see you again soon, arrivederci!
Warm regards.
Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

We spent a week here with a family of three. We liked the location, because it's walking distance from all the major shopping areas and there's lots of restaurants nearby.
Our room was junior suite and it was very clean and spacious enough for us. There's a separate sleeping area upstairs and a small sitting area + newly renovated bathroom downstairs. Not much to see from the window and a small sofa table could've been nice to have. But overall we liked the price-quality-ratio of the room.
Gym was big and very well equipped. Breakfast was ok with selection of mostly pastries and sweet stuff...could've been more healthier choices too.
Staff was attentive and we got all the help we needed, no complains at all.

Overall experience was very good and I can recommend this hotel to family travelers, too.

Room Tip: Junior suite is an excellent choice.
See more room tips
  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ag78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review, 16 May 2014
Dear ag78,
Thank you very much for you lovely comment.
I've loved to read you enjoyed our hotel and the location.
I hope there will be soon another occasione to serve you.
Best regards.
Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 9 May 2014 via mobile

Stayed here for 4 days in May, hotel was great, as we were barely in our room. Only problem!!! Very intimating taxi drivers waiting outside the hotel, made a mistake using him at the beginning of our trip! The driving was extremely erratic and charged double the price, didn't have a meter on..... So beware!

Stayed May 2014, travelled with family
Helpful?
3 Thank Leigh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review, 13 May 2014
Dear Leigh A,
Thank you for the comment.
I am glad to know the accommodation at our hotel met your expectations.
I am sorry to read you had a bad experience with a taxi driver.
When visiting a city and in need of a taxi ride, it is always recommendable to apply to the reception staff who will call a regular taxi belonging to one of the local companies hence provided with a regular meter.
Hoping to see you again soon,
Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Hotel Universo

Property: BEST WESTERN PLUS Hotel Universo
Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#138 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#311 Romantic Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN PLUS Hotel Universo 4*
Number of rooms: 198
Official Description (provided by the hotel):
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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