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Best Western Plus Hotel Universo
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Reviews (1,926)
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All reviewstermini stationbuffet breakfastking bedminute walkexcellent locationjunior suitedesk staffdecent sizemini barhop on hoppastriesstayed here for nightstrevi fountainby footaround the cornercentral locationmajor attractions
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592 - 597 of 1,926 reviews
Reviewed 11 June 2014

My husband and I spent three nights at this hotel prior to embarking on a cruise. Our room was clean and modern, and the lovely buffet breakfast each morning was a nice bonus. The staff were very pleasant and helpful in giving us information on local restaurants and getting around. There are many good restaurants in the neighbourhood. As others have mentioned, this hotel is just a few minutes walk from the Termini station, and we were able to easily board a train to take us to Civitavecchia, the cruise ship terminal. I would happily choose this hotel again for another visit to Rome.

Room Tip: We asked for a room in the back of hotel, based on other reviews and were given a quiet room at the back of the hotel.
  • Stayed: May 2014, travelled as a couple
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2  Thank Lynleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 3 July 2014

Dear Lynleigh,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel President
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Great room , with a sort of mezzanine so went up some stairs to the bedroom, with a big sofa downstairs , big bathroom with 2sinks and separate toilet area. . Free WiFi , easy to access plus free PCs in reception. Good location very near Termini station but down a quiet street. Lots of nice restaurants nearby. Only quibble was , in a hotel this size , the lifts were totally inadequate for the number of people. Luckily we were on the 2 nd floor so walked up and down most of the time. Breakfast was okay but not as good as it could have been in a hotel at this price. Also would have liked the big TV to have been near the sofa, as personally we don't like watching TV in bed , and perhaps a smaller one with Internet access near the bed?

Room Tip: Book a superior double room , as not much difference in price and rooms much bigger. Plus ask for one on the lower floors in cars you have to use the stairs.
  • Stayed: June 2014, travelled as a couple
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2  Thank Susanna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 7 July 2014

Dear Susanna V,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Our room in this hotel was clean and comfortable. The location of the hotel is great, a minute walk from the Termini and about 10 minutes walk from attractions like the colosseum. The staff were helpful and the breakfast included had a fair amount to offer. Considering all this and the fact it wasn't overly expensive for two nights, I'd choose to stay here again.

  • Stayed: April 2014, travelled as a couple
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3  Thank ToniMin21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 7 July 2014

Dear ToniMin,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Well, we were back to Rome after a 7 day cruise, and it was 11:00 am. When I walked into the lobby, I was joking with my DW that the hotel lobby had not been renovated in the last 50 years. The front desk girl told us that we couldn't check in until 2 pm. Too bad, we had reserved a tour to Vatican at 1:30 pm, I told her. Then she replied that room "may be" available at 1:00 pm. OK. I was too exhausted and just seated in the lobby. Fortunately, after 10 minutes, the girl came to me, and told me that a room was available immediately. Very good! We got into the room and took a refreshing shower. Contruary to the lobby, the room appeared to be modern, well equipped and friendly. The hotel's WIFI was reasonably fast. Overall, the experience with this hotel is very good.

  • Stayed: April 2014, travelled as a couple
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Thank hudson066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 7 July 2014

Dear hudson066,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

A very nice hotel. We stayed there on two occassions in May and we found the hotel very comfortable . The rooms were large by Rome and Europe standard and the beds were firm and comfortable. The staff were friendly and helpful and each time we ordered the coffee and tea making facilities they were delivered promptly. A full buffet breakfast was included and was well above what you normally get in Europe . The only slight hiccup was the tv which would not tune in all the stations all the time especially the english channels. I am sure the staff would have fixed this had we asked them but as we only watched tv to catch up with the news at bed time we did not bother. As we were leaving by train one day we found the location perfect..the Termini station is only a 5 minute walk.

Stayed: May 2014, travelled with friends
2  Thank Whitilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 7 July 2014

Dear Jetone25,
Many thanks for your lovely comment.

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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