After having read some previous reviews of this hotel we should have known better. We had chosen to stay here for 1 night as it was close to the train terminal and my partner and I were to leave early the next morning to continue our holiday.
We had emailed the hotel earlier in the day that we were checking in to confirm the booking, and also to have them book a local restaurant for us which they did. Upon arrival to the hotel we were informed that our room was no longer available as the air-conditioning was not working in 10 rooms of the hotel and that we were to be moved to one of their sister hotels about 15 minutes walk away (it was more like 35minutes walk). When we questioned the front desk clerk about this and told her it did not worry us about the air-conditioning her story changed to 'the water is not running in these rooms'. A blatant lie.
Feeling that we had no other choice and given that our travel agent was asleep due to the time difference we reluctantly accepted, only for the party of 2 who were behind us and staying for over a week to be given their key and taken up to their room.
I have read this in reviews if this hotel previously. The hotel waits for guests to arrive, lies about the room availability and ships them off to rooms in their sister hotels that are run down / of lesser value and in worse locations so that they may accept walk-ins and take other bookings, in essence, making money of travellers who are given on other choice. This is a despicable act and something that we will be taking further with a call to consumer affairs.
To make matters worse, we were then charged a hotel duty tax at the sister hotel that we were forced to stay in even though we stayed their against our will! We accept hotel taxes are payed all throughout Europe, but not for a second rate hotel that was not our choice to stay in. The hotels are outdated and the carpets and bathrooms are filthy (human hair on floors and in beds, stained sheets etc). I wouldn't let me pets stay in this hole.
Do yourself a favour and do not stay in ANY of the Best Western hotels ANYWHERE. From research this act is a common practice among most if not all of their hotels. Disgusting and unacceptable.
- Official Description (provided by the hotel):
- BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Universo
- Best Western Rome
- Rome Best Western
- Hotel Universo Rome