My partner and I booked this hotel for a rugby trip we were on and whilst the location near to the main train station, Termini, was brilliant, little else was impressive!
The minimum standard most travellers expect is a tea making tray and we had to ask reception on three different occasions between the evening of our arrival and the next morning to then be told that there were none left. When we did eventually get one, the kettle had no lid which was extremely
unprofessional plus it took a long time for the water to heat up.
Breakfast on all three mornings was awful, no one greeted us when we walked in, on the first morning it was quite quiet yet most tables were dirty. For a four star hotel who does not offer a cooked breakfast, the continental choice was very small and the quality of the food was below average.
The hotel is advertised as an international hotel yet when we asked for tea, I saw some guests had milk, we didn't get asked and only fruit tea was bought out. It is not uncommon for other European guests to enjoy English tea but if only fruit tea was bought out, why weren't we asked what we wanted and it showed little interest in giving a good service?
I also noticed that half an hour before breakfast service finished, most
food was not topped up and I saw some disappointed guests who really had no choice of what to eat and staff too busy tidying up to say hello and check everything was ok.
With regards to the bathroom, we were disgusted that when we switched on the jacuzzi bath, lots of old soap and hair from the last guests to use it came out into the bath.
Overall not an enjoyable stay plus the response we received to my complaint was not particularly sincere or reassuring.
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- Also Known As:
- Best Western Artdeco
- Best Western Rome
- Rome Best Western