Cannot believe how poor the service was at The Kennedy Hotel in Rome during our recent stay. We had booked through the recommendation of a travel agent and asked for a roll out for one night as we were catching with a friend during our stay for a few days. Had it all confirmed in emails from the manager of the hotel directly then when we got there the manager said it would be another full night's rate even though we had his previous advice in writing! He even screamed at us and demanded that our friend book her own room or leave and would not leave our room until she left. In over 20 years of travel have never ever experienced a hotel manager being so disrespectful, rude and just plain nasty! Couldn't believe he was standing there screaming at us! Know the Italians are passionate but he was over the top, unbelieveably rude and nasty and it was completely uncalled for. Whatever you do do not stay in this hotel - avoid it like the plague particularly Aussies who are just not used to being screamed at!
- Official Description (provided by the hotel):
- Strategically located in the center of Rome, Kennedy hotel is among Termini Station and St. Maria Maggiore Basilica. The hotel overlooks the Roman Aquarium, now House of Architecture, and it offers a panoramic view on the neighboring garden with archeological parts of Roman Walls of the King Servio Tullio, 578 to 539 b.C. In a historical building of 18th century, Kennedy Hotel has 51 rooms and 2 Junior suites perfect for families. Wifi internet connection in available in the entire establishment. All the bedrooms are individually furnished according the original architecture harmonizing comforts and hospitality. Rooms are refurbished and soundproof, and they are well equipped with air conditioned, tv satellite and telephone. Tasty buffet breakfast is served from 7,15 till 9,45 and there are two lobby rooms and a small international library. At disposal of all clients a baggage store room. WI-FI internet connection FREE OF CHARGE ... more less
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- Also Known As:
- Kennedy Hotel Rome
- Hotel Kennedy Rome