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“Very poor customer service.”
Review of White Hotel

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White Hotel
Ranked #149 of 1,256 Hotels in Rome
Certificate of Excellence
Stirling, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very poor customer service.”
Reviewed 12 March 2014

Having previously stayed at thsi hotel, I was looking forward to another visit. Very upset about what occured for this booking as I was transferred without prior notification to a 3 star Hotel Academia. My reservation was made and prepaid on the 10th September 2013, a full 7 months before arrival and this hotel totally failed to contact me in advance and offer me options to change my reservation. Very poor customer service.

  • Stayed February 2014, travelled solo
    • Service
Helpful?
5 Thank FINOXBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelroma_htl4, Direttore generale at White Hotel, responded to this review, 19 March 2014
Dear FINOXBD,
We would like to thank you for the comment left regarding your stay at Hotel White and we are sorry if it didn’t’ fulfil your expectation.
We always try to be customer oriented and we wouldn't of course create any kind of inconvenience to our guests.
We hope that a future stay with us has not been compromised by this and we send you our best regards.

Marcello Mancusi
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (138)
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English first
Bedford, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 March 2014 via mobile

This hotel was clean and comfortable and the staff were friendly and helpful. Our first room had a bath without a shower. When we asked for another room this was done the next day without any fuss. The breakfast buffet was very good with plenty of choice. Their scrambled egg was as good as my father's which is a hard act to follow. Situated In The centre of Rome within two minutes walk of the trevi fountain and easy walking distance of many of the attractions.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Julie-Carrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelroma_htl4, Direttore generale at White Hotel, responded to this review, 12 March 2014
Dear Julie-Car,
I would like to thank you for your precious comment which stimulate us to do our best for satisfying our guest, we are very happy if this happens.
Hotel White is ideal for an holiday in Rome, as everything is very close and you can reach almost all attractions of the Eetrnal City just walking.
Happy to know you appreciated our scrambled eggs, to be good as your father is a very success for us!
Looking forward to welcoming you in the next future, I send you our best regards

Marcello Mancusi
Resident Manager



This hotel was clean and comfortable and the staff were friendly and helpful. Our first room had a bath without a shower. When we asked for another room this was done the next day without any fuss. The breakfast buffet was very good with plenty of choice. Their scrambled egg was as good as my father's which is a hard act to follow. Situated In The centre of Rome within two minutes walk of the trevi fountain and easy walking distance of many of the attractions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston Spa
Level Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 March 2014

The hotel is ideally located for tourists close to the Trevi Fountain and Spanish Steps. The staff spoke good English and the hotel is well maintained. Our room (115) was quite small, but not as small as the first room that we were offered (102) where there was barely room to get round the bed. There was no shower and the whirlpool bath was poorly located, requiring considerable agility to get in and out. The bed was comfortable and the room was kept very clean. Breakfast was self service but provided a good selection. We did not eat at the next door restaurant as it had some poor reviews and did not look very inviting. In general it is best to avoid any restaurant where the staff have to tout for trade.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raymarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelroma_htl4, Direttore generale at White Hotel, responded to this review, 12 March 2014
Dear raymarks,
Thank you for your comment, which is precious for improving our standards and services. Hotel White is very well located, at a walking distance from all attractions of Rome. The building in which hotel White is located is an historical one, that’s why the rooms have not the same size and some can be smaller.
Hoping that you will come again in the next future, we send you our best regards.

Marcello Mancusi
Resident Manager
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Jerusalem, Israel
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 March 2014

we spent 5 nights in February and really enjoyed. It's only a few minutes from the Trevi fountain, located next to lovely restaurant, this way if you are tired, you don't have to walk far for good food.
We had a quiet room on the third floor, comfortable although the wifi didn't work.
Breakfast is fresh and good selection
All the staff is very helpful at the reception, especially Paolo, at the Bar and at breakfast.
We definetly consider to come back and

Room Tip: We would choose a room in the back, as the one we had, as the main street might be more noisy. Ma...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vivi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelroma_htl4, Direttore generale at White Hotel, responded to this review, 7 March 2014
Dear Vivi S,
Thank you for having left your comment regarding your stay at Hotel White. We are happy to know that you appreciated the location and the services of the hotel.
We try every day to do our best for the guests and for improving the standards, so your final consideration on coming back again ah hotel white make us happy.
Before coming, don’t forget to visit our website where you can find offer dedicated to our guests.

Best Regards,

Marcello Mancusi
Resident manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbridge, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 March 2014

On arrival we were stunned at the location of the White Hotel. Basically 100 yards from the Trevi Fountain on cobbled streets that were a hive of shops and restaurants. The welcome was fantastic perfect English as our Italian is poor - had access to our room before noon and discovered the Bose dock, the most comfortable bed and Travetine tiled bathroom. All very well specified. Room was small but hey its in the heart of Rome, no different to the 4 star hotels we stayed at in London or Paris. The Hotel bar was really well stocked. Mario the bartender had a laugh a chat and was able to provide a pre dinner drink in a perfect atmosphere to set us up for each night out on the town. The restaurants on Via Aircone were great, we have 2 recommendations The Scuderia and The Presidente both had a great atmosphere and superb food albeit a little expensive if you have fish. The breakfast in the hotel is superb, way better than we expected. I cannot recommend this hotel enough, will we go back - absolutely will it be soon - We hope so.

Room Tip: Only reason we have not given the rooms a 5 is due to the size. We didn't rate the pool as there...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trevor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelroma_htl4, Direttore generale at White Hotel, responded to this review, 7 March 2014
Dear TrevorB,
We would like to thank you for your precious feedback. The position of hotel White is in effect ideal for all kind of holidays and for all kind of guests, very close to the attractions of Rome and very well connected with the metro and several buses going everywhere. The area is rich in restaurants, pub and shops, you don’t run the risk to annoy yourself.
Like you, we hope to see you again soon and we send you our best regards.

Marcello Mancusi
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 26 February 2014

Let's get the good news out of the way first - 300 metres from the Trevi Fountain can't be a bad location.
Having booked a superior double, I arrived to be informed that there was a problem (unspecified) and that for the first night I would have to stay in a single room. I was directed up to room 315 a number that will be etched on my memory for ever - you see, I had never stayed in a cupboard till then. Sure I had read reports of the varying room sizes but nothing prepared me for this. As I was being moved the next day there didn't seem any point in making a fuss especially since the guy on reception had been so unapologetically matter of fact about my enforced move in the first place. I estimated the widest part of the cupboard to be about 85".
The shower cubical was so small that I had to open and stick my head through the plastic door to reach the bits where the sun don't shine.
I was duly moved to a very clean double bedded room the next day but again so narrow that it was impossible to walk down both sides of the bed.
My six friends who had booked the hotel back in September (and who have stayed several times in the past) arrived off a later flight and I went to greet them at reception. They were convinced that I had contrived a "wind up" with the receptionist when he told them that there was no room at the Inn and that they were being moved to another hotel. No amount of pleading or argument could change the situation and eventually they had to move on - again without a specific reason being given or much in the way of an apology.
Breakfasts were okay apart from the watered down orange juice and the scrambled eggs that had cooled down very quickly on an inadequate hot plate.
The punchline, if you're still with me, is that this hotel has awarded itself 4 stars - I certainly can't think of anyone else that would!

Room Tip: Find another hotel.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FlyingScotsman92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelroma_htl4, Direttore generale at White Hotel, responded to this review, 7 March 2014
Dear FlyingSco,

We would like to thank you for the comment left regarding your stay at Hotel White and we are sorry if it didn’t’ fulfil your expectation.
Due to the heavy rain fell down in February in Rome, some rooms of the hotel White were damaged making impossible to use them, we would have never bothered our guests, especially the repeaters, with such inconvenience otherwise.
We hope that the happening have not compromised a future stay with us and we send you our best regards,

Marcello Mancusi
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 February 2014

We stayed for 3 nights in this lovely hotel in February; Paolo on the reception was friendly and helpful. It is great location for a short visit to Rome as all the sights are walking distance away

Our room was of medium size with a large very comfortable bed and was quiet as the window looked into a side street. The bathroom was small but had a good shower and plenty of hot water and adequate amount of towels. We had two problems, poor TV picture and water running one night in the toilet and someone was sent to our room as soon as we reported them.

Room Tip: Higher floors are lighter and quieter
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joodz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travelroma_htl4, Direttore generale at White Hotel, responded to this review, 26 February 2014
Dear Joodz,
We would like to thank you for leaving your feedback on trip advisor regarding your recently stay in hotel White. We are very proud of the position of the White Hotel, as it permits our guests to move freely everywhere, on foot or using the public transportation, very frequent in this area. Thank you for having mentioned your problem with the toilet, underlining that there was an immediate action as soon as you reported it.
We hope you will came back to visit us very soon.

Best Regards,

Marcello Mancusi
Resident manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Hotel

Property: White Hotel
Address: Via In Arcione 77, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Trevi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Rome
#90 Luxury Hotel in Rome
#112 Family Hotel in Rome
#191 Romantic Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — White Hotel 4*
Number of rooms: 44
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Also Known As:
White Hotel Rome
Hotel White Rome

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