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“Great location, friendly staff, lovely room”

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Rome Marriott Grand Hotel Flora
Ranked #152 of 1,261 Hotels in Rome
Certificate of Excellence
Charlotte, North Carolina
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great location, friendly staff, lovely room”
Reviewed 4 May 2014

We were in Italy for a business trip for my husband until we got to Rome. Then it was vacation time. The staff at the Grand Flora were very welcoming and helpful. Our Grown daughter was with us so we had a jr. suite. She said the "bed" was very comfortable. The bathroom, tho small, was very well appointed. The towel bar was heated, maybe too heated. Nice amenities including robes and slippers. Our bed was very comfortable. We were there Easter weekend and the staff brought us easter candy all the time. Lovely flower arrangement delivered to our room. They left a bottle of champagne and boxed candy the first night. Every time we came back to the room there was a treat. Didn't eat at the restaurant. There is a breakfast room with a gorgeous view. The food was typical of the hotels we stayed in while in Italy. Not a good experience in the bar. Very poor service. But so many other places to see and do we didn't care. The entire hotel was very clean with art displayed every where. When we go to Rome again, I would stay at the Grand Flora.

  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank florida1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Southeastern PA
Level 4 Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 April 2014

From our welcome by the front desk to our welcome gift (Marriott Platinum Elite member), to our room on the 5th floor with a great view of Via Veneto and the Roman wall, to breakfast every morning on the rooftop terrace, with a few of the Borghese Gardens and St. Peters, to their dining recommendations and reservations, to the location and everything in between, it was a fantastic vacation. This was my 3rd vacation in Rome and my wife's 5th - and was a perfect week! We love this part of town. There are so many great restaurants in the neighborhood behind the hotel. Caffe Litto next door is a great place for wine, gelato, sandwiches for picnics. I loved my cool, early morning run in Borghese Gardens, easy access to the Metro a few blocks away. Thanks, Massimo, for your great service!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank PSUDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morpeth, United Kingdom
Level 4 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 April 2014

Hotel was situated quite centrally only a 5-10 minute walk to the Spanish Steps, however it was lovely and quiet and relaxing. The rooms may have been a bit dated, but this was more than made up for in the cleanliness and the really helpful and pleasant staff.

  • Stayed April 2014, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank loraine240254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 April 2014 via mobile

The room was nice. The bedsheet looked really new and the mattress was comfortable. Room amenities were just perfect. We would love to stay here if in Rome again.

Its location is a little far from the Metro. But you can get out at Spanga station nd walk through the underground way. Follow the sign to
Veneto exit. Then you will arrive a few steps in front of the hotel.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level 6 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 April 2014

The Rome Marriott Grand Hotel Flora is located in the heart of Rome, within the historic city walls and on the ritzy Via Veneto. Unknown to me prior to our trip is the fact that this area is one of the most expensive areas of Rome. As a result, there are a lot of overpriced restaurants on the street, as well as high-end retailers. The US Embassy is also on the street, and is about a 5 minute walk away. The nearest metro station is a 10-15 minute walk away, while both the Trevi Fountain and Spanish Steps are about a 15 minute walk away as well.

Anyway, back to the property. The Flora is located in a historic building built in 1909. The decor of the property is decidedly on the historic side as well. Despite the historic decor, though, the property does have updated technology, including wireless and wired high-speed internet access and flatscreen HDTVs. Despite this, however, the climate control system is, unfortunately, antiquated. You are unable to set your own temperature; the system is centralized with a central control. You can, however, alter the temperature slightly by +/- 2 degrees and are able to control the fan speed.

Beyond the technology, the room is pretty old looking. I'm not talking about the historic feeling either. The furniture, carpet, and drapes throughout the property looked tired and worn. A refresh is long overdue. Otherwise, the rooms are nice and have a good amount of features. In my one stay here, I had a Jr Suite. Unfortunately, the room was facing the interior courtyard and thus had no view. However, the room did have a separate living room, separate bedroom with king bed and a decent sized bathroom with shower/tub combo. Despite having a single vanity, the bathroom did have a towel warming rack in the shower/tub combo and a bidet. Next to the bathroom is a decent sized closet with the safe and some drawers. Note: the in-room safes in this hotel aren't large enough to lockup a 15" laptop. Oh, and watch out for those towel heaters! Nearly burned myself once or twice! There's also no drying line in the bathroom incase you need to wash something. Another interesting note is the lack of unoccupied electrical outlets in the room. And those that were available often stopped supplying power when the lights were turned off... good thing there's a door between the bedroom and living room so we could leave the lights on in there and let the phones/cameras charge while we slept!

Service wise, this property is a mixed bag. The front desk staff was pretty unfriendly when we checked in, but changed their attitude towards us later in our stay. The doormen were mixed, some being friendly and others not. The maids, though, are very friendly, and for our room, we received daily housekeeping AND turndown service. Turndown service also came with amazing chocolates made by none other than Italian chocolatier Venchi! The turndown service wasn't so much a turndown as a secondary room cleaning, but that's ok.

Perhaps what was most odd about this property was the food service. The whole property seems to revolve around their restaurant, the Cabiria. In fact, when you turn on your TV for the first time, it will say the Cabiria Restaurant welcomes you! The restaurant is opened for lunch and dinner and closes between the two services, though we didn't try. The menu is rather limited (in my opinion) and while they say they are Michelin rated (though not starred), I couldn't find them in the 2013 guide. I also felt it was overpriced, but again, I didn't try it for myself.

So what about breakfast? Well this property has no Concierge Lounge, though Platinums (not sure about Golds) do get complimentary breakfast daily at the rooftop dining facility. Getting to breakfast, though, can be a challenge, as there are no instructions on how to get there and the staff didn’t inform us of how to get there either. That being said, to get to the rooftop dining facility you’ll need to either take the stairs, or the elevator. However, the property has 3, tiny elevators; 1 bank of 2 and a single elevator on the opposite side of the building. Only the single elevator will take you to the 10th floor rooftop, the other 2 elevators don’t go that high. Once you get to the rooftop, you’ll have to track down a staff member to get a table. They’ll also ask you for your room number for billing purposes. If it isn’t too cold, I’d sit outside and enjoy the gorgeous view!

The view, however, is where to good ends. Service (for me anyway) was really indifferent to poor. Once the employee sat us and then sat someone else on our table when we were getting food, though I made it obvious that the table was taken. Their response? “You need table?!” Nice… The food, unfortunately, doesn’t fare much better. All egg dishes are overcooked and dry, the waffles & pancakes are dry and/or burned, the bacon is often partially raw and partially crisp, fruits tended to be unripe, etc. The positive, though, was the presence of a mimosa bar! Also included is tea or coffee service. Oh, and don’t bother with the smoked salmon. It was quite fishy! Sweet items were also VERY sweet. By far, this was the worst breakfast service I had on my entire trip, which was disappointing from what is supposed to be a rather upscale, palatial property. So if you aren’t an Elite that qualifies for free breakfast, don’t bother. It isn’t worth the 20Euro/person fee.

Would I stay here again? I'm not sure. The property is such a mixed bag, but the only other Marriott in the city is even worst. Perhaps if I ever return, I should try a boutique hotel instead.

Room Tip: Interior facing rooms are quieter than exterior facing rooms.
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
5 Thank kharada46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina L, Assistant to GM at Rome Marriott Grand Hotel Flora, responded to this review, 17 April 2014
Dear kharada46,


Thank you for taking the time to share your experience with the Rome Marriott Grand Hotel Flora. Our Management personally verified your remarks.

We are very sorry to hear that during your recent stay you did not enjoy our morning breakfast on our roof top terrace with breath-taking view at the 7th floor. We are pleased to inform you that complimentary breakfast is extended to all our Platinum and Gold members .

Please note that the electrical items, the climate control system and the safe size comply with the Marriott standards. All the electrical items inside the rooms can be put and kept in operation simply inserting and leaving the room key card into the slot, with no need to leave the lights on.

Please accept our sincere apologies for the inconvenience you have experienced with our devices and facilities which did not make you feel completely comfortable during your stay.
Customer’s feedback is taken very seriously and guest satisfaction is our highest priority.

For any further visit, please do not hesitate to contact our General Manager at the contact details provided below. We will do our utmost to make your next stay a real memorable one.

Thanking you once again for giving your preference to Grand Hotel Flora, I send you

My best regards,

Cristina Loiaconi
Assistant to General Manager
Rome Marriott Grand Hotel Flora | Via V. Veneto, 191 | Rome
Tel: +39 (0)6 489929 | Fax: +39 (0)6 4820359 info@grandhotelflora.net marriott.com/romdt| grandhotelflora.net | snghotels.it facebook.com/pages/Rome-Marriott-Grand-Hotel-Flora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level 5 Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 April 2014

The Flora Rome Hotel is very well located, away from the crowds, but not to far from spanish steps, Villa Borghese and Fontana di Trevi. The staff is very lovely and try to please you all the time. The room is good - although it could be bigger. The bathroom is well equiped, but the shower needs to be refurbished. The breakfast is good, but I´ve been in other Marriotts before and I´m sure they could make lots of improvement in this area. Overall, I think it´s a very nice option when ir Rome: no suprises and a friendly staff. But do not expect so much from the breakfast, except the view.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank LMVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth, New Jersey
1 review
Reviewed 9 April 2014

What a great hotel. We had a wonderful time in Rome made very special because of this fine hotel. Breakfast in the beautiful roof top location with views of Rome and amazing food and service started each day off on the right foot. We highly recommend the Marriott Grand Hotel Flora to anyone wanting an exceptional experience.

Lynne Nelson

Room Tip: Rooms were smallish but very elegant.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 694LynneN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rome Marriott Grand Hotel Flora

Property: Rome Marriott Grand Hotel Flora
Address: Via Vittorio Veneto 191, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Business Hotel in Rome
#92 Luxury Hotel in Rome
#114 Family Hotel in Rome
#117 Romantic Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Rome Marriott Grand Hotel Flora 4*
Number of rooms: 155
Official Description (provided by the hotel):
Rome Marriott Grand Hotel Flora - il cuore di Via Veneto batte in altoImmerse in your personal "Dolce Vita" at the Rome Marriott Grand Hotel Flora, right on top of the noble Via Veneto and next door to the Villa Borghese gardens.This gracious edifice with the stylish decor capturing the grandeur of Neoclassicism is exclusively designed for those looking for refined luxury in an atmosphere of sophistication and the highest level of welcoming hospitality anticipating every need of today's business or leisure traveller.Just sink back in the timeless elegance of the superbly appointed rooms and relax, or delight in the culinary highlights of the Mediterranean cuisine at the restaurant The Cabiria. The adjoining bar is the ideal place to meet, to see, or be seen, or to take in the flamboyant atmosphere of Via Veneto.The rooftop Ailanto is the perfect setting for wedding receptions and exclusive celebrations, or simply for admiring the enchanting view over the roofs of the Eternal city.Rome Marriott Grand Hotel Flora - right on the top. ... more   less 
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Also Known As:
Marriott Grand Flora Hotel Rome
Marriott Hotel Rome
Marriott Hotel Grand Flora
Marriott Rome
Rome Marriott

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