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“A pleasant enough place”

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Baglioni Hotel Regina
Ranked #116 of 1,258 Hotels in Rome
Certificate of Excellence
Orange NSW AUSTRALIA
Level 4 Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“A pleasant enough place”
Reviewed 23 February 2014

I must say that I was disappointed with this hotel. The staff are very helpful and friendly and the hotel looks beautiful but I expected more from a 5 star hotel. When we first checked in our supposed non smoking room stank of cigarette smoke. We had to open the window up to get rid of the smell and to get some freshness into the room. The room was also overheated at night and we had to once again open the window. The bed was very comfortable but for a 5 star hotel the room was a little shabby. for example, the bathroom door had a large gap and did not close. A lot of the furtniture was looking shabby.

I did have a good stay in Rome and the location was perfect. The bar was a lovely place to have a pre dinner drink which was served with beautiful complimentary appetizers. Overall though, this hotel needs to look at finer details and ensure that non smoking rooms are exactly that!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BecJ43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_DEste, Direttore generale at Baglioni Hotel Regina, responded to this review, 16 March 2014
Dear Guest
We would like to thank you very much for your precious feedback. We appreciate your compliments concerning our staff and the quality of our service. We are very sorry that the room assigned was not up to your expectation and for the inconvenience with the smell of smoke. We have informed our head of housekeeping about your comments and we have taken proper action to make sure that such inconvenience will not happen again in the future. We would really love to have the chance to welcome you back soon to the Regina. Please contact us directly, we will be happy to extend on your next stay our special VIP treatment and a complimentary room upgrade.
Sincerely yours

Maurizio D’Este
Vice President & Area GM for
Regina Hotel Baglioni, Rome and Luna Hotel Baglioni, Venice
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850 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (125)
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London
2 reviews
Reviewed 18 February 2014

A beautiful building. Sadly it ends there. Despite a high end booking (a suite with a connecting room), and travelling with two young children, the hotel saw fit to position us over a strip club that blared music until 2am including weekdays. The room itself was large, clean and nice but decorated by the courtesans that worked in said nightclub from what I can gather. I have a book at home on the decor of dictator homes, and this certainly gave it a run for its money. Perhaps an ok place for an EM oligarch's 14 year old boy to spend a weekend, but I wouldn't advise it for much else.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahedayat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_DEste, Direttore generale at Baglioni Hotel Regina, responded to this review, 28 February 2014
Mr. Hedayat
Thank you for expressing your opinion regarding the stay in our property, we are glad you find our rooms nice and spacious; we will also extend your compliments to our housekeeping staff. We would like to add that we are always grateful to all comments of our guests, since we believe that constructive criticism is important to improve the quality of service and refine our guests experience. We understand that each guest might have his own preference in terms of furnishing or design but in this case we feel your words were misleading. We collaborate with top Italian and international architects to decorate our rooms and suites, we number among our partners Mongardini marbles, the supplier and restorer used by the Vatican for the Sistine Chapel and we adorn some of our rooms with original antique from the Art Decò period. Regarding the supposed noise we are located in the heart of the city, all rooms are equipped with double glasses and highly isolated from the noise of the street. I would like to clarify however that we haven’t received any particular complaint and that if your discomfort was reported to the front desk, we would have taken proper action to immediately solve the situation.

Sincerely yours

Maurizio D’Este
Vice President & Area GM for
Regina Hotel Baglioni, Rome and Luna Hotel Baglioni, Venice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
103 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 13 February 2014

The staff at this hotel, especially housekeeping, know what they are doing. Courteous, sensitive, and efficient, with an element of art to their ability to collect and integrate the flotsam and jetsam left by a guest in a bathroom into an organized collection of usable things while one is out at work or play. Big comfy able pillow stuffed bed, Art Deco design evoking the 20s, and an ample breakfast buffet.

Location: what can you say about the v veneto, other than that it is within walking distance to much of the historic old city. Hotel is basically across the street from the US Embassy, which itself has a choice location.

Many fine restaurants within walking distance.

Room Tip: Higher up is quieter.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabriel_Winter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_DEste, Direttore generale at Baglioni Hotel Regina, responded to this review, 20 February 2014
Dear Miranda
Thank you very much for your compliments, we are glad your stay at the Regina Baglioni was enjoyable. We will extend your comments to our Executive Housekeeper. We always strive to ensure the best service and quality and satisfy all our guest needs. We look forward to welcome you back soon in Rome.
Sincerely yours
Maurizio D’Este
Vice President & Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, MA
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 February 2014

My daughter and I stayed for 5 nights at this hotel in January, 2014. We had a great time and the hotel staff were very accommodating and helpful. I was disappointed by the fitness center which was wedged into a small guest room. It was really inadequate.

Our room was on the third floor and it was very warm and stuffy. We could not seem to regulate the heat. We resorted to opening the french doors to the outside for about 30 minutes each night before bed to cool the room down.

Breakfast was included with our room and was very delicious. We really enjoyed reading the paper and preparing our days activity over a hot and generous breakfast. The hotel is conveniently located and walking distance to almost all of the major attractions including the Borghese Gallery, the Palazzo Barberini, the Spanish Steps, the Capitoline Museum, etc. We only took a taxi once (to go to the Vatican) in the whole 5 days we were in Rome.

  • Stayed January 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeaCam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_DEste, Direttore generale at Baglioni Hotel Regina, responded to this review, 20 February 2014
Dear Guest
We would like to thank you for sharing your comments regarding your stay at the Regina. We are in the process of opening our new SPA, in one month time should be fully operating with new Gym, Jacuzzi and relaxing area. We are very glad that you enjoyed your stay and we really look forward to welcome you back soon to the Eternal City.
Sincerely yours

Maurizio D’Este
Vice President & Area General Manager
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Geneva, Switzerland
Level 5 Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 3 February 2014

This hotel has a potential to be a perfect hotel. Sadly enough, most of this is being wasted - or at least was during our stay. We stayed for a couple of days in December and were surprised by the inconsistencies observed.
The biggest problem was the temperature. There were two radiators in the bathroom and it was not possible to regulate their temperature. On some days they were "red hot" (but really - it was not possible to touch them for more than few seconds) and created a dry-sauna like atmosphere, on some other days the central heating was off. What is worse, because of the heat it was also too warm in the room. It was not possible to switch the air-conditioning into the cooling mode, and opening the window was not always a solution as it was just next to the bed... The problem did not seem to be limited to our room - the whole hotel (lobby, restaurant) were on few days way too warm. It might be that due to the spa renovation (btw, nothing was mentioned about it in the confirmation email).
The other problem were the smokers - people were smoking in the corridors and the smoke entered the room without any problems.
Finally, the buffet breakfast. How come that in Italy, where there are oranges on trees and you can buy all kinds of vegetables on the markets, the hotel could not get anything better than poor quality tomatoes, tasteless melon, canned ananas and peach? Similarly the selection of meats and cheeses was worse than some 3-star hotels in Southern France / Northern Italy. Really poor choice, unappetizing and dull...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank mloz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_DEste, Direttore generale at Baglioni Hotel Regina, responded to this review, 14 February 2014
Dear Guest
First of all I would like to thank you for your feedback, your comments are really precious for us to improve our service and ensure your satisfaction.
We have immediately addressed the problem of the heating with our chief of maintenance. Apparently it seems that due to an extraordinary maintenance of the heating system the sensor which reads the temperature in some of the rooms was not set correctly and therefore there was some difference between the temperature set and the actual temperature in the room. Now everything has been set back to normal. About our SPA we plan it to be open by next month, it will be one of the best of Via Veneto with Jacuzzi, massage rooms and treatments, I really hope you will have the chance to visit us in the near future to show you our new luxurious relaxing area. Regarding people smoking in the hotel, our property has a no smoking policy, it may seldom happen though that some guests don’t strictly adhere to our regulations, we apologize for that. We have taken into consideration your suggestions about breakfast, we have changed our setup and improved the selection. Our hotel has been always know for the quality and richness of our breakfast and I am very sorry that during your stay a different impression has transpired. I would like to have the chance to prove you that what you have experienced is not our standard way of operation, we look forward to welcome you back soon as our guest.
Sincerely yours

Maurizio D'ESTE
Vice President & Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 January 2014

We stayed at the Regina Baglioni hotel in Rome for two nights including Christmas day 2013 and had a fantastic time. The staff are extremely friendly and helpful and we felt very welcome and comfortable as soon as we entered the lobby.

We had booked early as we wanted to make sure we got a room with a balcony so we could have some fresh air coming through during the day and while the hotel said they can't gaurantee a balcony room they would do their best. Upon check in we found out that as there were no balcony rooms we have been upgraded to a suite!

The Dolce Vita suite was simply amazing with a huge living room and bedroom and ridiculously spacious bathroom, with a shower with plenty of room for 2 and lots of large windows that could be opened up to let nice fresh air through the apartment.

We unpacked and went out for the day, from the hotel its an easy walk to the Spanish Steps, Trevi Fountain and then onwards to the Pantheon & Piazza Navona wandering along lovely old alley ways the whole way. If you enjoy walking, as we do, then you can continue on all the way down to the Coloseum and the Roman Forum before looping back up to the hotel all in a day.

When we got back we found a bottle of prosecco on ice and a small desert setup on table in the room which was another great surprise.

We had breakfast one morning and there was a good selection and everything was tasty, we didn't try the restaurant in the hotel as there are so many great little restaurants and cafes around Rome we prefer to stop during the day as we walk around.

I would highly recommend the Regina Baglioni hotel in Rome to anyone who wants an amazing place to stay. I intend to try their other properties in Italy on future trips as well.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_DEste, Direttore generale at Baglioni Hotel Regina, responded to this review, 16 March 2014
Dear Guest
Thank you very much for your review, we are very glad you enjoyed your stay at the Regina Hotel Baglioni. We are also happy you have appreciated our special Christmas gift for you. The Dolcevita Suite is really one of the best suite you could find in Rome especially if you are looking for precious Carrara marbles, Murano chandeliers with a unique art Decò style. We really look forward to welcome you back soon to Rome.
Sincerely yours

Maurizio D’Este
Vice President & Area GM for
Regina Hotel Baglioni, Rome and Luna Hotel Baglioni, Venice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2014

I have been involved with Baglioni Hotels for many years in major head office management positions, which I left in june 2013 to start my sailing charter company called Sailingtheweb.com. I can therefore be quite fair about Baglioni Hotels properties.

i have been back to the hotel in December this year for some meeting in the city

Regina Baglioni is set in one of the nicest location of Rome off the crowd at no more than 10 minutes to must see places like Trevi Fountain, Spanish steps, Via Condotti exc.

the hotel is one of the most recently renewed of the capital, and its deco style rooms are comfortable and elegant.

Service is up to luxury standard and staff is genuine and friendly, helpfull and careful. concierge have their own open room, aside the reception and guests are set in comfortable armchairs and there they can very privately define their visits need. this is something very nice the hotel did for guests comfort and privacy.

much more genuine hotel than majority of big names there. As in all roman hotels, but this is a. atter of the city

Restaurant serve great food and breakfast is one of the best in the city

In general

sometimes, service could be more perfect , but that's Something which belong to the Country and do not effect at the great memories you leave the hotel with.

great hotel

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sailingtheweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaurizioDEste, Direttore generale at Baglioni Hotel Regina, responded to this review, 6 January 2014
Dear Guest,

Thank you so much for your kind review on the hotel.

We always strive to deliver the best in 5 star service along with the best product throughout the Baglioni brand and am glad you experienced this. I was pleased to read that you enjoyed the atmosphere we recreated along with the restaurant service and breakfast.

Thank you once again for such a glowing review and we hope we will see you again in this New Year.

Kind regards,

Maurizio D’Este

Vice President & Area GM for Regina Hotel Baglioni, Rome and Luna Hotel Baglioni, Venice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baglioni Hotel Regina

Property: Baglioni Hotel Regina
Address: Via Vittorio Veneto 72, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Rome
#15 Spa Hotel in Rome
#51 Family Hotel in Rome
#70 Luxury Hotel in Rome
#114 Romantic Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Baglioni Hotel Regina 5*
Number of rooms: 118
Official Description (provided by the hotel):
The Baglioni Hotel Regina is situated on the strategic, central Via Veneto, a stone's throw from the Villa Borghese, Piazza di Spagna and Via Condotti, the famous fashion street. A meeting place beloved of the international jet-set, this hotel in Rome has a magnificent selection of rooms in original Art Deco style. The Brunello Lounge & Restaurant's distinguishing features are its atmosphere of refined design, the unusual arrangements and innovative menu using ingredients of superior quality. ... more   less 
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Also Known As:
Regina Baglioni Hotel
Regina Baglioni Rome
Baglioni Regina Rome
Regina Hotel Baglioni

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