We recently got back from Rome having stayed at this hotel for 7 nights. Yes, the spa is great. We enjoyed it very much (making 5 visits during our 7-night stay). But, in every other sense of the word, the hotel is substandard.
The bed was terrible: the king bed was in fact two adjoining twin mattresses making it very awkward in the middle, and the mattress was uncomfortably hard (and I like firm mattresses!).
The shower was dysfunctional.
The supposed shuttle to "via veneto" was actually available to use only once out of the 5 times that we asked for it (within the working hours). Every other time we got a lame excuse that one of the two shuttles is out of order, and the other driver is away.
The price of anything that you wanted to eat at the hotel was ridiculous, and not even for a good quality. Breakfast was 23 euros per head! I paid 12 euros at the bar for a terrible tiramisu and a cup of tea. If I pay about 9 euros for a piece of cake, It should be amazing.
In short, as much as I enjoyed the spa, I will never go back to this hotel again.More