Having spending three days in the eternal city , we stayed in this hotel as we wanted to treat ourselves with the services of a five star hotel in the heart of rome. There are no comments about how convenient was its location !!!! But we could put few notes as we are thinking that it is a pity such a hotel to lack of details !
Concierge was not at all efficient and took them three days to reply to our mails and especially the final one that concerned our pick up transportation we received it as we were on the plane.
Transportation and vallet service excellent but a overpriced.
For the same trip with almost the same type of the car (mercedes "limo"), we paid for a pick up transfer from airport to hotel 180 euro and back to airport with an agent that probably is working with the hotel as well and was waiting, all day available , outside of the main entrance 50 euro.
Arrival & check in experience was not at all efficient as they didn't have our reservations upload on their system and they had to look for them. It took them a while....
We had two rooms. To tell you the truth one room and one "sauna" as probably their heating system couldn't be controlled in my friend's room and that had as result to ask for another one. It was simply better conerning the temperature.
Just for entertain you... The lamps next to the bed didn't work we ask for them to be fixed and the specialist informed us that they are "just for decoration". We informed the front desk while we went for our dinner. When we returned the lamps were on but we couldn't switch them off unless we unplugged them.
We looked for water that normally there is a bottle complimentary next to the bed but there was nothing. We had to buy it from the mini bar, a bottle of approx. 250ml at 5 euro. Also there are no coffee / tea facilities in room.
During our three days stay we had to ask for the bath amenities and also in my room there was only shower, which is no problem, but the thing is that there is no space to put the sponge or the shampoo on, while taking the shower. Probably this was the problem from previous guests as well. While i was taking a shower i moved the "rain disk" and a bottle of shower gel fell over my head! Finishing with the bathroom area... The cleaning should be more attentive as there were water salts all over the walls of the shower cabin. Their bathrobes need update. In my friend's bathtub the bottom of the tub had a huge stain that for sure could be cleaned otherwise you need to wear slippers while taking a shower....
While i was ready to order room service i noticed that they could provide a bucket of ice at the cost of 4 euro! It is the first time that i've seen such charge.
Speaking about sleeping conditions: my friend had to hear in her first room, her neighboor using the bathroom and coughing like he/she was in her room. Generally there are no windows isolation for less street sounds and the matresses need to have the possibility to become softer with an upper matress for people that have back problem like myself.
The persons that were the most helpful, pleasant, comprehensive were xenia at the front desk and the elder gentleman at the bar. In the tiny bar we had huge portion of olives, chips and whisky and he was really professionally pleasant.
The brekfast selection was very good and its area was comfortable and welcoming as also the personnel.
We'd like to return to this hotel but it need a bit more attention and renovation
- Official Description (provided by the hotel):
- Hotel d'Inghilterra, a temple of warm, welcoming Italian hospitality, is in the heart of Rome. Hotel d'Inghilterra is one of Rome's most distinguished and desired destinations. Moments from the iconic Spanish steps, our deluxe boutique hotel sits gracefully at the very heart of historic Rome. Each of our unique rooms and suites is a perfect blend of traditional decadence and modern freshness that embodies Italian design. From the elegant Classic Double rooms to the heavenly Penthouse Suite with its flower filled terrace overlooking the city, every space is resplendent with luxuriant details. ... more less
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- Also Known As:
- d Inghilterra Hotel Rome
- Hotel d Inghilterra