Reading some of the reviews posted; It is a great location! Yet, please read on for our experiences.
For some time I have debated with myself as to sharing our experiences at the Bernini Bristol Hotel. As traveler, I was furious our agent was not more aware of the façade of this hotel. We left our bags with the concierge upon arriving at the hotel and attended our first tour. Upon returning at 3:30 pm and checking into the hotel, we found our bedspread to be disgustingly dirty. The bathrooms were in desperate need of updating. Our toilet ran constantly. The vanity was cracked and chipped and the shower leaked, leaving large puddles on the floor despite our efforts to stop the flow. Our request for extra towels was never fulfilled. Our first evening there, we requested a bucket of ice. We called twice in the 48 minutes it took for them to bring one rock glass, half filled with melted ice. One entire day the elevators did not work at all, and we were like mice in a maze left trying to find our way out of the hotel. Truly, if that had been an emergency, we would have surely died. We passed several guest struggling to find their way out and employees of the hotel that could not find their way either.
The breakfast was nice with a lot of options, although the dishes were chipped, cracked and stained. The silverware was full of water marks and the glasses were scratched.
The doormen that assisted with our bags; upon arriving and departing, seemed more inconvenienced and tossed our bags around, even though my husband gave them 50.00 euros on the front end of their task.
Finally, we had booked a reservation at the rooftop dinning room. To our dismay, they would not honor the welcoming letter that gave us a 5% discount that was addressed to us and left in our room. They insisted this would be good for a future stay and was not good for this visit. Needless to say, we will not be staying at that hotel again, nor will we return; even for a dinner.
We did bring our concerns and experiences to the attention of the managers on duty. It seemed the more problems we found, the more we became a nuisance; instead of a paying guest. The only grievance that was corrected was the dirt bed spread. No compensation was offered nor given when we asked. It was obvious upon our departure, they were glad to see us go.
It is for these reasons we do not consider the Bernini Bristol Hotel a five star hotel. We intended to stay at the Waldorf Astoria. Our travel agent told us this hotel was just as nice and for only a little bit more money we would be in a much better location.
- Official Description (provided by the hotel):
- Located in the heart of Rome, the historical Sina Bernini Bristol is one of the most renowned 5-star hotels in the Eternal City. Our luxury hotel has been witness to some of the most significant developments of the Italian style, from the “Dolce Vita” to the affirmation of "Made in Italy" and as such is a highly prestigious venue. From its privileged location between Piazza Barberini and Via Veneto, just a few minutes walk from the Trevi Fountain and the Spanish Steps, our 5-star hotel offers one of the most beautiful terraces of Rome's historic center. Sina Bernini Bristol welcomes guests in 112 rooms and 15 suites in classic and contemporary style. Among them, the most sought-after is the Tritone Suite with a private swimming pool on a panoramic terrace. To complete your luxurious stay at Sina Bernini Bristol, savour the cuisine of a Michelin-starred chef Andrea Fusco at Giuda Ballerino! rooftop restaurant with a panoramic view and spend some precious moments of pure relaxation at Erato Wellness center. ... more less
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- Also Known As:
- Bernini Bristol Hotel
- Bernini Bristol Rome
- Hotel Bernini Rome