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“Beautiful Rome”

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Hotel Pineta Palace
Ranked #449 of 1,257 Hotels in Rome
Dundee, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful Rome”
Reviewed 21 October 2013 via mobile

My daughter and myself stayed for a long weekend at this hotel mid October and it exceeded our expectations after reading the reviews on trip advisor. We had a very good stay and the extremely friendly staff could have not been more helpful. They gave us directions in traveling around Rome and places to visit. Transport is not a problem and buying a Roma pass allowed us to jump on and off buses and the metro,it does take about 30 min to get to the centre but we liked this location near a park. We had a standard room and it was adequate for our needs, clean and towels changed every day. Word of warning be careful of pick pockets,we were aware of this and kept our bags close to us. It's like any big city,just have your wits about you and enjoy it. Rome is a beautiful city and so much to see.

Stayed October 2013, travelled with family
Helpful?
1 Thank Trudie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PinetaHotelStaff, Responsabile relazioni con la clientela at Hotel Pineta Palace, responded to this review, 25 October 2013
Dear customer,

Thank you for your positive customer comments for us very valuable because it helps us to understand that we are on the right direction. You pinpoint the essence of our offer: different types of rooms for every needs (cheapest and simple room or a little bit more expensive but more refined and with more services), 4 stars full breakfast, good Italian restaurant, all other services you need at your disposal, only 30 minutes from downtown in a quiet position, and most important, very friendly and customer-oriented staff. Hoping to welcome you again as our precious guest we remain with our Best regards

Enrico Giotta

Sales & Marketing Office

Hotel Pineta Palace - Roma
Report response as inappropriate
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
Melbourne, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 October 2013

Hotel is not closer to the public transport. Rooms were very average, cheapish look, however, the room size was ok. Breakfast was very disappointing, stale bread. Very runny eggs, was afraid to even to eat them. Coffee was horrible, they must replace the machines, its a disgrace. No hot water, need to get It from the same coffee machine. However, the water would have a touch of milk in it.

The only nice thing about this place is the staff were friendly, rooms were clean and nice small balcony.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PinetaHotelStaff, Responsabile relazioni con la clientela at Hotel Pineta Palace, responded to this review, 25 October 2013
Dear Guest,

Thank you for your comment, as you may have noticed during the booking process we have several types of rooms with different facilities and for sure the next time we will suggest you to choose the room closest to your needs. For the problem of breakfast could ask the staff of the different eggs and with regard to the request of espresso coffee with separate hot water or milk. Anyway the coffee and juices machines are of one of the most famous brand in Italy. Probably that morning we had some technical problem. Hoping to welcome you again at our hotel to offer you our usual good breakfast! Best regards

Enrico Giotta

Sales & Marketing Office

Hotel Pineta Palace - Roma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Borehamwood, United Kingdom
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 October 2013 via mobile

The hotel was good overall. We found our room lovely, but felt it strange that only executive rooms got tea and coffee making facilities. Also noise travels a little too well through rooms.

You have to get a bus to Cornelia metro station then go into the city centre from there, but you get to see the 'real' Rome by being this far out (plus it's cheaper!). The bus system isn't too bad as tickets aren't really checked and many people will be getting off at the Cornelia stop, which is next to a bus station.

Staff were mixed - some were quite blunt, but others couldn't be friendlier or more helpful. I am very grateful to the guy on reception (didn't get his name) who assisted when our airport transfer turned up 3 hours early!!

Helpful?
1 Thank Melinda M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PinetaHotelStaff, Responsabile relazioni con la clientela at Hotel Pineta Palace, responded to this review, 25 October 2013
Dear customer,

Thank you for your positive comment regarding the noise in the rooms, unfortunately, not all customers respect the good-neighborly and we understand the inconvenience but we can not do much, the next time you call the front desk immediately so we can send someone to warn not to do noise. see you soon in Rome, Best regards
Dear customer,

Enrico Giotta

Sales & Marketing Office

Hotel Pineta Palace - Roma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kansas City, Missouri
Level Contributor
181 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 October 2013

I think as an American I am a bit spoiled by it's comforts. The rooms at this hotel were small, there was no free Wi-fi, it is VERY dated, and the beds were too hard for my taste. But it was clean and the staff was very friendly. Breakfast was adequate I just wish they cooked the bacon longer. I felt safe. I had to realize that they probably do not build a new hotel very month like we do in the Midwest. I would also say that this hotel is in a residential area, but the public transportation system is easy to navigate. Hey, we were in Rome and that's all that counted.

  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CBR0107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PinetaHotelStaff, Responsabile relazioni con la clientela at Hotel Pineta Palace, responded to this review, 16 October 2013
Dear customer,

Thank you for your useful review. About your negative opinion about the room we can say that we offer different types of rooms from the cheap and simple Basic room (22sqm wide that for European standard is very good) to Classic, up to Superiors and Suites that are the best one in luxury.

Every type has different services included, where surely you could find the best for you. Anyway as you said the important thing is to travel and see different customs and traditions of countries around the world. A goodbye from the beautiful Rome.

Enrico Giotta

Sales & Marketing Office

Hotel Pineta Palace - Roma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Bucharest, Romania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2013

The trip from Fiumicino to Rome is a disaster if you use the public transportation. The hotel is not very easy to locate, especially because of the people that do not speak english very well, unless they're not italians. The hotel looks more like a 70's 3 star hotel, not like a 2013 4 star hotel. The rooms are shabby, the furniture is very old, the walls are extremely thin and non insulated. The breakfast offer is extremely poor.... (some cookies, cold milk, coffee, juice, fruits, scrambled eggs and bacon every morning). To make the long story short: I saw Amsterdam last year and I got to the conclusion that in absolutely no case you, as a tourist, should not see Rome after Amsterdam... it's best to see other cities probably at least after 25-30 years after visiting Rome.

Room Tip: Rooms in any other 4 star hotel in any other country then Italy or southern european countries are b...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Funevent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PinetaHotelStaff, Responsabile relazioni con la clientela at Hotel Pineta Palace, responded to this review, 9 October 2013
Dear customer,

in all countries of the world when a foreign comes to find a bit of trouble to find the right way. Certainly the language is important but it is not reason to comment on our hotel. Concerning the hotel rooms at the time of booking definitely have noticed the different types of rooms so you find the best for you. The comment on the breakfast, sorry, but is not correct. It 'hard to imagine a similar breakfast in our hotel because the breakfast is a strong point in the comments in fact we have a wide range of sweet and salty with 30 different products and not only the few you mentioned.

Anyway, if you do not like our city that millions of tourists visit and love every year, it’s not up to us.


Best regards!

Enrico Giotta

Sales & Marketing Office

Hotel Pineta Palace - Roma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2013

We stayed at the Pineta Palace for about 2 weeks. Although the location is a bit far away from the center of Rome and the hotel being dated, we had a great time thanks to the staff who delivered a first class customer service. We specially thank Antonio, Roberto and Marco at the Front Desk. They do know how to deliver quality service and satisfy their guest needs.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jesusinla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PinetaHotelStaff, Responsabile relazioni con la clientela at Hotel Pineta Palace, responded to this review, 9 October 2013
Dear customer,
thank you for your positive comment indispensable for us. Comments like yours helps us to understand we are on the right track to improve every day. Certainly your message will be delivered to my colleagues you mentioned.

Best regards

Enrico Giotta

Sales & Marketing Office

Hotel Pineta Palace - Roma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2013

I stayed in the hotel last year. My first impression was OK as building from outside seems OK, however, I didnt find the reception desk much helpful as the person was rude and didnt entertain me well. Secondly, walls of the rooms are very thin and I could actually hear noises from neighbor rooms. Lastly, its little bit away from the main road and you dont find much places for supplies and eating nearby. I only recommend the hotel if you are short on the budget.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Urwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PinetaHotelStaff, Responsabile relazioni con la clientela at Hotel Pineta Palace, responded to this review, 9 October 2013
Dear Guest,

Thank you for your comment. I regret that you find the reception staff rude, they usually get lots of positive comments about their kindness. About supplies and eating we have a supermarket and two restaurants (beside ours) just 300 mt from the hotel and a bar/tabacco shop at 100 mt. I’m sure that you will come next time, you will have our usual assistance and service!

Best Regards

Enrico Giotta

Sales & Marketing Office

Hotel Pineta Palace - Roma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Pineta Palace

Property: Hotel Pineta Palace
Address: Via San Lino Papa 35, 00167 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#18 Best Value Hotel in Rome
#235 Luxury Hotel in Rome
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Pineta Palace 4*
Number of rooms: 210
Official Description (provided by the hotel):
Pineta Palace Hotel is a modern building located in a residential area nearby a beautiful pinewood, and only 5 kms from Vatican and downtown (30 minutes by bus). Easily connected by our shuttle bus and nearby public transportation (bus stop at 150 mt). It is only 28 kms from Fiumicino Airport and 10 kms from Termini Railway Station. The Hotel has 180 rooms and provides to guests all services: typical Italian and Roman Restaurant, Lounge bar with outdoor terrace, free Wi-Fi access (in the lobby or also in room, depends on the type of room booked), private garage for cars, shuttle bus from/to downtown, fitness room, solarium terrace, and a modern congress centre. ... more   less 
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Also Known As:
Pineta Palace Hotel Rome

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