With all due respect to other reviewers, our stay at Hotel Artemide was honestly disappointing. Our room smelled like strong cheap cologne and we asked to be moved but the hotel was full. In addition, we did not experience the warm hospitality mentioned in previous reviews. With the exception of our room attendant, the staff could have been much friendlier. We had to greet the front desk to actually be greeted in return. In addition, there is almost always someone standing right outside the hotel door trying to sell you something. We couldn't leave or enter the hotel without being asked to buy a cheaply made umbrella or scarf. I'm sure the hotel can't do anything about that, but it will most likely be part of your experience if you stay here. Sadly, this was far from an oasis for us. We wanted to like it but, for the previous reasons, we couldn't wait to leave.
As a side note, I have noticed that the hotel manager writes lengthy replies to any critical reviews and actually argues why the reviewer is at fault for their bad stay. I am sure the manager will write a reply explaining why my bad stay was somehow my fault. It's great to see a hotel staff reply, but rather than debate the customer online, it would be much more effective to see the manager apologize, explain how they are saddened by a customer's disappointment and offer their sincerest effort to make it up to the disappointed customer on their next visit.
For potential customers, if you stay here, I hope it turns out differently for you. We will definitely be staying somewhere else next time. Best of luck!
- Official Description (provided by the hotel):
- Welcome to Hotel Artemide, your 4-star hotel in downtown Rome! Just a stone's throw away from the Trevi Fountain, the Colosseum or the Spanish Steps, Artemide is right in the heart of Via Nazionale, a lively and bright street, with plenty of shops to choose from. Within walking distance of Termini Train Station and with the metro station Repubblica at just 100 metres, the Artemide Hotel is the perfect starting point for discovering the Eternal City. Free mini-bar and wi-fi connection in every room, and a fully-equipped gym are just some of the perks we offer our guests. Also, make sure not to miss the Artemís Spa to dedicate a moment for your well-being and enjoy individual or couples massages. And to complete the experience, don't miss the Ambrosia Rooftop Restaurant & Bar, on the 7th floor of the hotel, with its magnificent view over the Rome' skyline. ... more less
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- Also Known As:
- Hotel Artemide Rome