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“Good customer service” 4 of 5 bubbles
Review of Hotel Oxford

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Hotel Oxford
Ranked #337 of 1,291 Hotels in Rome
Douglas, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good customer service”
4 of 5 bubbles Reviewed 30 January 2014 via mobile

As soon as arrival we feel welcome with smiles. Helpful staff, good location and worth for the value. Clean and tidy room, nice and plain decorated. Close to the attractions. Nice, big, comfi bed, minibar and lcd tv inc. a bit noisy because of traffic, endless horns, this is the weak point of the hotel but will be back..

Helpful?
1 Thank DownTownCafe
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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1,134 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 January 2014

Had a gerat stay in Hotel Oxford on a BA deal including flights. The rate included breakfast and it was good with friendly service. All staff were very friendly. We were there for three nights and on the second evening we returned our room had not been made up. Met a room attendant in the corridor and she immediately came in and made the bed and we told her to leave the bathroom for the next morning. Clean the Wi-Fi was excellent. Locked you on automatically everytime you returned to the hotel, Next time in Rome we will definitely stay here again if there is a similar offer

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jorgen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 10 January 2014 via mobile

Well what can I say, from the moment we arrived we we made very welcome from the receptionist and a great welcome from the porter Marion very nice guy. We had room 116 very large, very clean overall could not fault the room or hotel with its decor. We felt very comfortable here. Breakfast was again fantastic, a good selection on the Buffett with hot and cold and a massive selection of items, to many to mention, and run very well by Simona and her team. We sampled the bar and had meals in the lounge again fantastic staff and always get a truly genuine friendly welcome name but a few Roberto and Anna were especially nice to us, thank you very much. And all in all a great hotel on a BA package deal and can't wait to return.
I recommend all to this hotel !!!!!!!!

Stayed January 2014, travelled as a couple
Helpful?
4 Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOxford, Responsabile reception at Hotel Oxford, responded to this review, 21 January 2014
Dear Dave R,

Thank you for your nice words... it's music for our hears!!
Everyday we do our best for helping all the Guests to live a dream in our beautiful City of Rome and we are happy to read that we did it with success in your case.
All the staff says thank you for your kindness and we really hope to see you soon here at the Hotel Oxford!
Please visit our official website for your future bookings.
Kind regards

Stefano Vergari
Head Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

We stayed at the Oxford for 3 nights in October 2013; what a lovely Hotel!! Not so much the building but the Staff; so friendly, helpful & willing to make things perfect for you. It's located in an ideal spot with a short walk to the Spanish Steps, Trevi Fountain etc... no real need for public transport particularly if, like us, you're enjoying great weather during your trip. I would agree with others that the rooms are small but they are well equipped and, all in all, I'd have no hesitation in recommending a stay at the Oxford.

Room Tip: Ask for a room at the back of the Hotel - overlooks a Courtyard & much quieter!
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Lena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crete, Greece
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 8 January 2014

Very bud service from the reception
room no 4 stars
Service in the restaurant by the breakfast was ok. Variety of breakfast should be better
very poor information generaly from the hotel to the guest.
Very unfrendly taxi driver ....they want to take mor money for every course
The only one think to recomment very best are the vinothek by the via veneto.

We are family 4 persons we were in oxford hotel in cristmans days and we are unhappy and dissapointed
!!!
We don t recomment this hotel strongly!!!!


  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank jonny2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOxford, Responsabile reception at Hotel Oxford, responded to this review, 9 January 2014
Dear Guest,

we are proud to confirm that Hotel Oxford is a friendly place where all the Guests can live a dream in our beautiful city!
As you can see from all the reviews all the staff is always helpful and polite and this is one of the reason why we have a good partnership with the major company of the taxi of Rome that allows to our guests to pay always the correct price: just ask us and we will help you!
You can visit our official website and you can see all the variety of food and delicatessen that you can eat in our breakfast ( home made cake, Prosciutto di Parma,pure orange juice and more more more...high quality!)
We really hope to see you again in our Hotel for showing you our professionality and the passion we use from 50 Years with all the Guests.
Happy New Year!

Stefano Vergari
Head Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

Ah Rome...the Trevi Fountain, The Spanish Steps, The Colosseum..the cheap deal from British Airways!! Yes they got you dear reader, and they got myself and Lady P. Generally we had a tip top time but....as seems a constant in the reviews for the Oxford, this is not a 4 star hotel. If the Oxford/BA were to say it was a good, solid 3 star hotel there would be few complaints and, dare I say, many compliments. When guests arrive there their backs are immediately put up when they discover its only actually a 3 star establishment. This is unfortunate, as its actually not a bad little hotel, with friendly, helpful, English speaking staff from porters to reception, that will act as an excellent base to explore the ancient, and more modern delights of this wonderful city. Regardless of what some of the hotel feedback on here suggests, some of the rooms are a bit poky. There wasn't much room to swing a Gladiator in ours, and there was just a shower, no bath. Via Boncompagni is quite a busy street even late into the night, so the shutters on our rooms windows were very welcome. The small, wall mounted TV showed only one English Channel (CNN..zzzzzz) but if you are there to hit the town and see history in front of your nose, then such things will seem less important, than say if you were less able to get around. I know some reviews have said the hotel is a little tatty but I honestly didn't see that myself. We stayed B&B and the breakfast was plentiful and varied, although the 'full English cooked' part is slightly misleading, as that seemed to consist of one hot tray of luke warm, congealed scrambled egg the other of a solid mass of streaky bacon. Still you can make your own toast, a new experience for Lady P, and there are lots of cold choices. All in all more than adequate. The bar is pleasant, with drinks only being slightly more expensive than local bars, although food choice is limited. Buses can be picked up from the street to the sights and reception are happy to call a taxi for you from the rank at the end of the street. This tie up with the local taxi firm ensures that you don't get ripped off, though to be fair the taxi we hailed in the street late at night to return from a concert (The Answer since you ask, Ulsters finest rockers!!) was good value too. Although the tube station isn't quite as close as the hotel would have you believe it isn't far. Down to the American Embassy, right at the yawning Italian policeman wishing he'd asked for other duties rather than diplomatic protection, and you are nearly at Barberini tube station. If you fancy a walk then most city centre sights are within walking distance from the hotel by the reasonably fit (or even the ugly....) The Vatican is probably the only place that requires a tube/bus/taxi but remember the Pope does his thing on a Wednesday morning so access to the wonderful St Peters will be restricted to the afternoon. When the sad time came to leave we actually walked to the 'charming' Bronx circa 1974 Termini station, (take a knife....gun!) which takes you back to the airport. So in conclusion, the hotel is a 3 star establishment, which is easy to ignore with such great English speaking staff, super location in a truly wonderful city and I would certainly go back to both so....what are you waiting for?? BA are practically giving it away!! (Other Airlines are available, terms and conditions apply, is it me or does the guy with the beard on evening reception look like the baddie Drax from James Bonds Moonraker??) Ciao!!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank CumbrianCowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 29 December 2013

The hotel is situated in a good street near lots of posh embassies and walking distance of the Spanish Steps, good metro links, nice restaurants and the Termini. The hotel itself has very friendly and helpful staff, is clean and tidy and serves a great breakfast. Sadly, the hotel is pretty tatty looking. In comparison to other 4*s in the area the hotel Oxford really doesn't quite match the standard. But it's not offensive and for the deal we paid for, I wasn't too disappointed. The beds by my standards were very firm...and short! I'm only 5'8", not excessively tall, and my feet dangled off the edge. I'm here in December and its 10C +, a bit of a nip in the air but by no means cold. The heating is on high though and the room is a little stifling as the fan is not much use and the road is very noisy to open the window. With these factors in mind, it's not the most comfortable hotel in the world but certainly bearable. The wifi is good and free. We were able to Skype with no trouble and use email, Facebook and YouTube with no problem either. The bathroom is really clean and comes with soap shower gel, shower cap, very basic vanity set and a shoe shine. There is a tv, a safe and a mini fridge. We've only used the safe which was easy to use. There really is nothing offensive about the hotel but if you're looking for a 4* neat looking hotel, probably best to try elsewhere. Otherwise, it's functional and a good base for a short trip to Rome.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Corinne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Oxford

Property: Hotel Oxford
Address: Via Boncompagni 89, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#180 Luxury Hotel in Rome
#230 Business Hotel in Rome
#274 Family Hotel in Rome
#294 Romantic Hotel in Rome
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Oxford 4*
Number of rooms: 54
Official Description (provided by the hotel):
Set in Rome's most exclusive area, Hotel Oxford is set just behind Via Veneto and the Spanish Steps. Guest rooms feature elegant furnishings and wood or carpeted floors. Experience the real Dolce Vita in this elegant setting. The rooms come with air conditioning and a private bathroom, and some have a balcony. Apartments are also available, and are located in separate buildings in nearby Via Piave or Via Flavia. At the Oxford Hotel you have free internet Wi-Fi connection! . This family-run hotel features a snack bar and a meeting room with a capacity of 30 people. ... more   less 
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Also Known As:
Hotel Oxford Rome

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