From booking our stay to arranging a car to pick us up from the airport the hotel was so customer friendly. Upon arrival nothing was too much trouble. They provide 5 star service. From restaurant advice to tourist attractions, train advice etc the guys in reception were excellent.
The rooms however were dated and tiny as were the bathrooms, but all were scrupulously clean which is more important. The hotel is so convenient for all attractions, shopping and restaurants important after a long day of walking around the Vatican, colosseum etc.