I stayed at the turner hotel with my boyfriend Monday 3rd – Friday 7th September 2012; our room we stayed in was beautiful, very clean and comfortable. The maids were very nice and always made our room up lovely.
The hotel reception staffs were very rude and didn’t help us at all! Told us the wrong bus to get back to the hotel, so had to get a taxi back which was expensive. They were always more interested in looking at their computer screens or answering the phone in a middle of a conversation.
The bus service outside the hotel was very good took you to a great location where it was a 10 minute walk to the Colosseum - the best number bus to get back to the hotel is number 60.
When we arrived at the hotel we were ignored at first, then when finally spoken to they took our passports and paperwork gave us our key and then told where our room was then off we went. The reception staff never told us what time breakfast was or what time we had to check out of the room also no information in the rooms about this. Bus boys were available as we saw a couple but was never offered them by the reception staff but when the bus boys saw us though they offered straight away to help us and were very polite and helpful so couldn’t fault them.
There was no lift (or wasn’t told there was one) on the ground level to first floor so had to carry our luggage up a flight of stairs – was offered no help. On the first floor there was a lift to go to the fourth floor where our room was. When checking out of the room, again very rude and didn’t ask any question about our stay, just asked if we used the mini bar and then told us about the extra payment of city tax which again we was not aware of or explained about.
Overall our holiday was very nice; Rome itself was beautiful and would love to go back. Hotel Turner is a beautiful hotel and we thought it was in a good location, but defiantly need to look at getting better reception staff that will be willing to help and more polite.
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- Also Known As:
- Turner Hotel Rome