We arrived having booked and paid for a "superior room" and were shown into a tiny room with a tiny bathroom. Having put down our suitcases we could hear talking (not shouting or anyone rowing) quite audibly through the walls. This was unacceptable. We immediately returned to reception and stated our concerns. The receptionist told us that she had been there for five years and we were the first people to complain about noise. Her inference was clear, I was not being truthful. She then told me that we had been given a superior room to which I replied that I should hate to see what an inferior room was like. We were, happily, offered a choice of two other rooms, one of which was not an improvement but the other certainly was. The room we took was large, airy, had a mezzanine floor where there was a very comfortable double bed. The bathroom had a jacuzzi bath (most welcome after a hard day's walking around Rome).
I won't go into location of the hotel, which for us was fine as this was our eighth visit to Rome, other people have described the location pretty accurately but I will say that having stayed in a number of Roman hotels, the actual facilities offered to us were really no better than those in a three star hotel and in no way are comparable to other four star hotels we have stayed in, in Europe. A four star hotel offers four star accommodation in its most basic rooms - usually robes, slippers, tea and coffee facilities in room, iron and ironing board, iPod dock and complimentary water. None of these apart from the slippers were included in our room. I would gladly have swapped a jacuzzi bath for an ordinary bath and have the usual facilities of a four star room when I have paid four star prices.
We could not look out of windows as they were blinded by opaque glass panels and so only the blue sky was visible, not really what you want in a hotel.
Most staff members were very helpful and friendly although we rarely called upon them for assistance. We did not use the restaurant so cannot comment on it.
Suffice to say that although the actual building of the hotel was beautiful, when looking for a four star hotel in Rome again, this hotel will not be on our list.
- Official Description (provided by the hotel):
- Welcome to the Kolbe Hotel Rome, where the Ancient and Modern blend to create a new form of hospitality. The Kolbe Hotel Rome will host you in a setting with all the flavour and fascination of history, but with the service and style of the most modern and prestigious accommodation. This unique four star hotel is set in a magnificent 17th century building, which was a former Franciscan convent, and is strategically located in front of the Roman Forum, very close to the Colosseum and just a nice and comfortable walk to the Spanish Steps, Trevi fountain and Navona Square as well as to the main shoppings streets such as Via Condotti and Via Frattina. It also offers a very quick and easy connection to the Vatican and every area of the city. Trastevere, the charming medieval district with restaurants, bars and cafes is within walking distance. The hotel has 72 rooms, all recently renovated and fully equipped with Wi-Fi, flat screen televisions and air-conditioning, most of which face the Roman Forum or the enchanting internal garden. The indoor spaces at the "Al Palatino "Garden Restaurant also reflect our efforts to achieve a perfect blend between past and present, the distinctive feature of the Kolbe Hotel Rome. Moreover the Hotel bar, lobby and garden will be a place of refuge to wind down at the end of the day, sipping a drink or just relaxing to the soft music and lighting, especially designed for your maximum comfort and serenity. The whole staff is glad to welcome you to the Kolbe Hotel Rome! ... more less
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- Also Known As:
- Casa Kolbe Rome