Good service and excellent communication, the transfer was for a large group and it was a success... read more
Good service and excellent communication, the transfer was for a large group and it was a success... read more
We used their service twice on our trip. First, a pickup at the Rome cruise port. We dropped off... read more
We, used Transfers Rome twice. We arrived in Rome at 7:30 am and could not check into our rental property until afternoon. I arranged a four hour combined airport transfer and Rome highlight tour. Our driver met us after clearing passport control. He led us to his large Mercedes van, loaded our bags at drove us hither and yon in Rome. We visited the Basilica of St. Paul, the Palatine Hill, the Knights of Malta buildings and gardens, passed the Coliseum, Circus Maximus etc. Our driver was informative, friendly, and accommodating. We used Transfers Rome a second time to return to the airport. We were met at our door at exactly the agreed upon time. This is great service, it costs only slightly more than a taxi but it is so much better!
We booked a few airport to hotel transfers with Massimiliano through the recommendation of a friend who had used TransfersRome service 2 years ago. We wanted no worries upon arriving in Rome! Well, our baggage was lost and we had to wait at the airport to make a claim. One of us was able to contact our faithful waiting driver, and he said to not worry. He waited for us for over an hour until we could do the paperwork for the baggage. And, as we apologized, he sincerely let us know he was just sorry we had the problem.
We used this company for 4 different runs to and from the airport and hotel. Each time they were waiting for us, as they came early. The drivers were so professional and courteous with helping with the baggage and our twin 3-year-old grandsons. The vehicles were clean Mercedes vans.
Massimiliano is so prompt with answering email and confirming or answering questions and updates.
You will not be left on the curb with this company. We will definitely use them again!
I booked with them last February for a transfer from Civitavechia to Ciampino.
We disembarked this morning (22 September) at 7 am, driver was waiting for us.
He was helpful, smartly dressed and courteous. He drove expertly ( unlike some Italian drivers!) The van was new and immaculate.
I would never consider anyone else.
This company redefines what "Customer Service" is all about. We went to Rome as starting point for a cruise. I had family arriving from 3 different locations in the U.S. and was worried about ensuring our transportation needs were taken care of. I contacted this company based on previous Trip Advisor reports, and I can unequivocally tell you they are worth every penny. My family experienced flight delays on two flights, and one flight was rerouted. The company actually tracked all flights and was right there waiting for us when we arrived. I also used them to take me back and forth to the cruise origin location (Civitavecchia) and I was equally impressed for how punctual, courteous and helpful they were. They are truly impressive.
For our recent visit to three day visit to Rome before a cruise out of Civitavecchia, we decided to avoid the hassle of unknown transfers by pre booking with this company based on the excellent reviews. What an excellent choice!
This is a company which operates with a passion for excellence. Every element exceeded our expectations.
Our email exchanges with the owner, Massimilliano, were answered promptly and professionally.
Our flight to Rome was delayed three hours and we worried about the effect that might have on our arrangements. We need not have worried. Upon arrival at da Vinci airport, Vladimir met us with a sign bearing our name and then helped get our luggage to a spotless Mercedes van for transfer to our hotel in Rome. He was efficient, knowledgeable, and helpful. The company tracks all incoming flights and ensures that the driver will be there for you whatever the delay.
When it came time to transfer from the hotel to our ship, we had to change our departure time due to congestion caused by President Trump's visit to Rome. Again, no problem as Max gladly shifted the schedule with no hassles. Our driver arrived early and was waiting to handle our luggage for the 90 minute transfer to port. Massimilliano was courteous and helpful as he whisked us through the security closures of many of the main thoroughfares of Rome. The beautiful, clean Mercedes van deposited us at ship side with a minimum of hassle. Pro tip: choose a transfer company that has the credentials to take you into the port to ship side. Many companies don't have that and will drop you at the port terminal where you will have to take another transfer bus to ship side.
Our pick up from the ship to return to the airport was again flawless even though we departed the ship about 30 minutes early. Massimilliano was again waiting to assist us.
Prices were fair with no hidden charges. Payments occurred in cash euros so plan accordingly.
This company is outstanding. Use them if you want first rate service and no worries.
A million thanks to Max and his staff. We can't wait until we have the opportunity to once again enjoy your first class service!
Fantastic professional service, great start to the holiday. I booked the wrong day on return and it was no problem.