We just returned from a 3 day stay at the Gran Melia Rome. We selected this property specifically because of the large pool/garden area for our child. What a great find in the heart of Rome right?The hotel just recently opened so we expected everything to be nice and well-maintained - what a disappointment! During our stay the pool area was overrun by pigeons - 15 to 20 at a time.
The bottom of the pool, pool deck area and deck chairs were all covered in bird droppings. The conditions were not addressed in any way during our stay, therefore we did not allow our child to use the facility. The management did apologize for the conditions but took no action to address them and charged us full price for our stay despite the completely disgusting conditions. We also had air conditioning issues in our first room - which was eventually changed after three visits from maintenance. One night the Maid enter our room at 10:30 pm at night, flipped the lights on waking us for no explicable reason and then quickly left when she realized she woke us. Room service was terrible - our food arrived incorrectly or uncooked three out of four times. This facility is reasonably nice, but it is NOT a five star property by any definition. They have a ton a bugs to work out and should not be doing it on the customers dime. The staff was really sweet and very apologetic about all of our issues -- but when vacationing I'm looking for excellence, not apologies.
- Official Description (provided by the hotel):
- New opening in 2012 of the exclusive resort Gran Meliá Rome, located in the historical and cultural heart of the Eternal City. Discover a luxury hotel located just 5 minutes walk from the Vatican and 15 minutes from the principal attractions of Rome (Piazza Navona, Campo di Fiori, Panteón, Castel Sant´Angelo or the popular neighbourhood of Trastevere). Experience the magic of classic Rome and enjoy this Garden of Eden in the very heart of the city, which is located in the old Villa Agrippina, belonging to Emperor Nero’s mother.In our 116 elegantly decorated rooms and deluxe suites, you will enjoy magnificent panoramic views of the Vatican, Castel Saint Angelo or the beautiful gardens. You will have full facilities available to you, with elegant bathrooms, free WIFI Internet, Clarins® luxury amenities, Nespresso® coffeemaker, Ipod Docking Station, all in your room. Spectacular hydromassages, terraces and private gardens in superior categories. All rooms include access to our YHI Spa & Wellness Centre, Melia Hotels own line of Spas.Discover a unique hotel in the city and experience the most exclusive and personalised luxury of our RedLevel service, our Boutique within the Hotel. Elegant traditional décor with surprising avant-garde touches and luxurious details will make your stay a unique one. Italian and international haut cuisine, creative and signature gastronomy, magnificent private botanical gardens, spectacular terraces and panoramic views of the centre of Rome combine to conjure up a magical setting.This spectacular deluxe resort located on the banks of the romantic Tiber River, is surrounded by a 7.500 m2 park, outside pool and hydromassage with Vitality Pool. Its impeccable personalised attention and butler service, magnificent YHI Spa and Wellness Centre, sauna, interior relaxation area, Fitness area with personal trainer, Beauty Centre, gastronomic areas and fashionable lounge, will change your concept of a deluxe resort in the centre of Rome. Enjoy this Paradise in the centre of the most romantic city in the world. ... more less
- Reservation Options:
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