When actually stayed in Rome in February when the pope resigned not intentionally.
This might be a little long but worth taking into consideration.
When we first arrived at the hotel we was very impressed and escorted in to a lovely lobby/ reception. The reception staff was very helpful, nice and polite as well as giving is a tour before showing us our room.
We booked a double delux room and was disappointed when we got there. The room was tiny and the smallest one out of all the rooms. At £749 for 4 nights we expected more!
We was told it would be the quiet room and one of the best. It was the worst as the view was mainly of the restaurant 1st them a part of the pool garden. The room also faced the staff steaming and re-stocking cupboard, so we heard them several times through the morning or evening!
Worst of all the sliding wardrobes that was space saving kept coming off the hundred and maintenance had to be called several times, eventually we decided to hold one sliding door open with our case so that we could prevent it coming off its track.
Breakfast should have been not bad. But staff turned their noses up at us. ( we are a young couple in our thirties)
The man did not want to seat is, then ignored us and did not want to serve us our coffee and tea. I had to ask the following morning at reception what was included in our breakfast! As the previos morning we was refused eggs, croissant and hot drinks!
But each of our mornings the same man who looked after the breakfast service refused to serve us. ( not sure whether being oriental and a young couple was the reason as that was the only thing that we could see that set us out different from the other guest)
The hotel is excellent for location and convenience around Rome, especially if you want to be close to the Vatican.
The main restaurant needed booking in advance or there was no seats.
The 2nd restaurant was rubbish and you couldn't have a full meal there, more like a snack of burger, salads and sandwiches but very over priced, which also explained why no one ate there.
The bonus was the spa was lovely. Too cold to use the outdoor pool, but juccuzi was bearable. The tropical rain showers are a must try.
Overall we could deal with waldrobe doors and some noise. But bad staff attitude in the restaurant really annoyed us. Especially if you have to eat there each morning!
It's like there are 2 sets of staff and receptionist were great all the time. Restaurants staff all had attitudes, they were happy serving all the news reporters that were staying there for the popes speech, ignoring us once was bad but our whole stay! Really disappointing!
- Official Description (provided by the hotel):
- New opening in 2012 of the exclusive resort Gran Meliá Rome, located in the historical and cultural heart of the Eternal City. Discover a luxury hotel located just 5 minutes walk from the Vatican and 15 minutes from the principal attractions of Rome (Piazza Navona, Campo di Fiori, Panteón, Castel Sant´Angelo or the popular neighbourhood of Trastevere). Experience the magic of classic Rome and enjoy this Garden of Eden in the very heart of the city, which is located in the old Villa Agrippina, belonging to Emperor Nero’s mother.In our 116 elegantly decorated rooms and deluxe suites, you will enjoy magnificent panoramic views of the Vatican, Castel Saint Angelo or the beautiful gardens. You will have full facilities available to you, with elegant bathrooms, free WIFI Internet, Clarins® luxury amenities, Nespresso® coffeemaker, Ipod Docking Station, all in your room. Spectacular hydromassages, terraces and private gardens in superior categories. All rooms include access to our YHI Spa & Wellness Centre, Melia Hotels own line of Spas.Discover a unique hotel in the city and experience the most exclusive and personalised luxury of our RedLevel service, our Boutique within the Hotel. Elegant traditional décor with surprising avant-garde touches and luxurious details will make your stay a unique one. Italian and international haut cuisine, creative and signature gastronomy, magnificent private botanical gardens, spectacular terraces and panoramic views of the centre of Rome combine to conjure up a magical setting.This spectacular deluxe resort located on the banks of the romantic Tiber River, is surrounded by a 7.500 m2 park, outside pool and hydromassage with Vitality Pool. Its impeccable personalised attention and butler service, magnificent YHI Spa and Wellness Centre, sauna, interior relaxation area, Fitness area with personal trainer, Beauty Centre, gastronomic areas and fashionable lounge, will change your concept of a deluxe resort in the centre of Rome. Enjoy this Paradise in the centre of the most romantic city in the world. ... more less
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