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“Impressive Hotel”
Review of Gran Melia Rome

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Gran Melia Rome
Ranked #85 of 1,257 Hotels in Rome
Certificate of Excellence
Island of Malta, Malta
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Impressive Hotel”
Reviewed 21 August 2013

My fiirst visit with my family to this impressive hotel in the heart of Rome. The decor of the hotel,gardens, outside pool and position of the hotel are unforgetable. A big praise to all the Gran Melia team for their courtesy, service and kindness. A special thanks goes to the Liquid restaurant personnel (big thank you for the wine recommendation) who looked after us when we either visited the restaurant or used the outside pool. One must also not forget the Red Level' team. Samuel, your restaurant recommedations were truly magnificient.
My only remark is the view from our junior suite number 306. It is simply not nice to open your windows and look onto a dirty street with dipleted buildings less than 5 meters away. On the other hand, the deluxe room, 303, occupied by my sons ahd alovely view of the Gran Melia' gardens. It does not make sense that a suite should have this kind of view whist a deluxe room has a far better view.
But we will definitely return to this hotel - only not in suite 306.

Room Tip: Ask for rooms overlooking the garden or pool area. Definitely avoid 302, 304 306 as these over a na...
See more room tips
  • Stayed August 2013, travelled with family
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Helpful?
Thank jjve6759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 2 September 2013
Dear Guest,

Thank you for the precious time spent in transmitting us your feedback about your recent stay at Gran Meliá Rome Villa Agrippina.

Our guests’ opinions and evaluations are valuable for us to improve our services and help to turn your journey into a memorable experience…

We are glad to realize that you lived such a pleasant stay with us while visiting the Eternal City, particularly appreciating our Liquid Garden and Red Level staff memebers, who I provided to share your lovely comments with.
It is always a reason of great motivation for us all, to receive our guests' recognition as to the passion for service we daily aim to transmit.

I was sorry to hear that you were not satisfied with the view from your Junior Suite.
Since we look forward to welcoming you back at the occasion of your future visits to Rome, please feel free to contact me personally so to organize all the details of your next stay and turn it into another great experience, with a more suggestive view...

Kindest Regards,

Maria Ansalone
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2013

This hotel was our retreat in an action packed city. After touring during the morning, there was nothing better than heading to the pool and having cocktail service to relax and re-energize before heading back out. The hotel is located near everything, but just far enough away were you can relax and re-energize.

Maria and the Red Level staff made this one of the best stays we have ever had in our world-wide travels. The staff in the hotel is super friendly and accommodating. They made wonderful recommendations and the Red Level concierges made any wish that we had a reality during our stay. The Gran Melia is by far the best, most under rated hotels in Rome. The hotel is modern and peaceful, you are surrounded by nature and some of the most incredible views of Rome are right on top of Via del Gianicolo. They have wonderful air conditioning and great water pressure, one of the benefits of being a new property :) I cannot say enough good things about this hotel. People need to check it out!

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 21 August 2013
Dear Guest,

we wish to express our gratitude for taking the time to report your wonderful experience at our Luxury Urban Resort, which you define as a peaceful retreat in the middle of the City.

We are extremely pleased to realize how much you enjoyed the Gran Meliá Rome Villa Agrippina experience, appreciating our “RED touches” we like to personalize our guests’ stay with, to make their moments as Eternal and Memorable as the City hosting us.

Thank you so much for the kind words addressed to the staff professionalism and warm attitude, especially as regard to the Red Level team which aim is to create dreamy experiences…

…Sometimes dreams may come true and we are delighted to know that we were able to transmit you our passion for service at the occasion of your visit to the Eternal City, making it so special…

Really looking forward to welcoming you back soon and let you continue your unique experience in the historical heart of Timeless Rome…

Yours sincerely,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 20 August 2013

We stayed here for our mini moon, a short stay of 5 days. The hotel is beautiful, the staff were wonderful and so helpful.
The spa was heaven, peace and quiet and very calming.
The hotel is in a great location, a very short walk from the vatican (best time to visit is 7am).

We would recommend this hotel to friends.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 21 August 2013
Dear Guest,

thank you so much for your positive feedback about the recent stay at Gran Meliá Rome Villa Agrippina.

We always appreciate any comment our guests feel to share, as a valuable tool to monitor and even further improve the quality of service we strive to offer.

We are delighted to learn that you enjoyed your experience with us, particularly appreciating our staff professionalism and the Spa Experience.

Looking forward to welcoming you back soon for another "mini-moon break"...

Kindest Regards,

Maria Ansalone
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sint-Truiden
1 review
Reviewed 18 August 2013

Gran Melia Rome is everything that you could wish for in the eternal city!
Staff is frankly super friendly and has eye for detail. The deluxe rooms are big, well-equiped and are designed with the latest gadgets!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 446Eve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 19 August 2013
Dear Guest,

thank you for your positive feedback about your recent stay at Gran Melia Rome Villa Agrippina.

We are happy to learn that you lived such a lovely experience with us, particularly appreciating our staff professionalism and warm attitude, besides the amazing property and service.

Looking forward to welcoming you back soon and let you keep enjoying the magic of the Eternal City....

Kindest Regards,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darien, Connecticut
Level Contributor
128 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 August 2013

Modern, clean, courteous, great location, lovely pool - but pricey ! Worth it ? Sort of! We stayed in the family sized accommodation (we later stayed in the adjoining rooms which was way better!) which felt like it was in the basement, elevator tiny to get there and you sort of know its a little on the funky side. Inside the rooms - great, unbelievable bathroom, very nice on the eye - but - for two out of four nights, problems with the modern lighting system (maintenance out twice to figure out the lights - which took a while). I'm sure it was the newness of the rooms etc, but after a day of sightseeing, you just want to go to bed without any grief. Saying that, the staff were always responsive and helpful with zero attitude. Net net, we loved it, great place to wake up in, great place to come back to after a hot day in the City.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5headedmonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 18 August 2013
Dear Guest,

thank you for the precious time spent in transmitting us your feedback about your recent stay at Gran Meliá Rome Villa Agrippina.

Our guests’ opinions and evaluations are valuable for us to monitor the high quality level we striver to offer our clients and turn their journey into a memorable experience…

We are glad to know that you enjoyed your experience with us, while visiting such a unique city like Rome, and that you appreciated both our facilities and staff professionalism.

I was sorry to learn of your concerns regarding the lighting systhem which prevented you from living a full satisfactory experience. I wish to express my regret at this regard.
Please be assured, that the issues you raised have been addressed to the departments directly involved and appropriate actions have been taken to prevent any guests from experiencing similar inconveniences in the future.

In closing, may I thank you, once again, for taking the time to bring your concerns to our attention, sharing your positive comments about your stay.

Looking forward to welcoming you back at our Luxury Urban Resort if you wish to visit the Eternal City in the future and keep enjoying your Gran Melia Rome experience …

Yours sincerely,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 14 August 2013 via mobile

Stayed a week for our honeymoon. Celebratory champagne provided. Attentive and helpful staff. Excellent location, within short walking distance of Vatican, Trastevere district and other beautiful areas. Drinks rather expensive. Check breakfast selection, expensive as a buffet, but ordering from the a la carte menu actually good value. Rooms amazing, different themed artwork on each floor. More for adults rather than families with young children.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judegaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 18 August 2013
Dear Guest,

we wish to express our gratitude for taking the time to report your pleasant stay at our Luxury Urban Resort, which you define to be so peaceful and relaxing.

We are pleased to realize that you appreciated our touches as to the celebration of such an unforgettable event for you!

Staying a week with us, you had the chance of experiencing our outlets and above all, living our staff passion for service, also experiencing the history and ancient origins of our amazing property.

We look forward to welcoming you back at Gran Meliá Rome Villa Agrippina to let you continue your unique experience in the historical heart of the Eternal City...

Yours sincerely,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome
1 review
Reviewed 14 August 2013

Beautiful hotel, pristine food, convenient location, very good service (one possible improvement would be for the service to be a tad quicker). The garden gives a sensation of space despite the hotel being located so close to the Vatican and the historical center of Rome.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Pierre M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 18 August 2013
Dear Guest,

we wish to thank you for the time spent in reporting your feedback as to your recent stay at our Luxury Urban Resort.

We are glad to know that you enjoyed your experience while visiting such a unique city like Rome, and that you appreciated our facilities, location and passion for service.

We really hope to welcome you back soon to let you continue your Gran Meliá Rome experience in the Eternal City...

Best Regards,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Rome

Property: Gran Melia Rome
Address: Via del Gianicolo 3, 00165 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Trastevere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 1,257 Hotels in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Gran Melia Rome 5*
Number of rooms: 116
Official Description (provided by the hotel):
New opening in 2012 of the exclusive resort Gran Meliá Rome, located in the historical and cultural heart of the Eternal City. Discover a luxury hotel located just 5 minutes walk from the Vatican and 15 minutes from the principal attractions of Rome (Piazza Navona, Campo di Fiori, Panteón, Castel Sant´Angelo or the popular neighbourhood of Trastevere). Experience the magic of classic Rome and enjoy this Garden of Eden in the very heart of the city, which is located in the old Villa Agrippina, belonging to Emperor Nero’s mother.In our 116 elegantly decorated rooms and deluxe suites, you will enjoy magnificent panoramic views of the Vatican, Castel Saint Angelo or the beautiful gardens. You will have full facilities available to you, with elegant bathrooms, free WIFI Internet, Clarins® luxury amenities, Nespresso® coffeemaker, Ipod Docking Station, all in your room. Spectacular hydromassages, terraces and private gardens in superior categories. All rooms include access to our YHI Spa & Wellness Centre, Melia Hotels own line of Spas.Discover a unique hotel in the city and experience the most exclusive and personalised luxury of our RedLevel service, our Boutique within the Hotel. Elegant traditional décor with surprising avant-garde touches and luxurious details will make your stay a unique one. Italian and international haut cuisine, creative and signature gastronomy, magnificent private botanical gardens, spectacular terraces and panoramic views of the centre of Rome combine to conjure up a magical setting.This spectacular deluxe resort located on the banks of the romantic Tiber River, is surrounded by a 7.500 m2 park, outside pool and hydromassage with Vitality Pool. Its impeccable personalised attention and butler service, magnificent YHI Spa and Wellness Centre, sauna, interior relaxation area, Fitness area with personal trainer, Beauty Centre, gastronomic areas and fashionable lounge, will change your concept of a deluxe resort in the centre of Rome. Enjoy this Paradise in the centre of the most romantic city in the world. ... more   less 
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