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“Amazing stay at the Gran Melia in Roma”
Review of Gran Melia Rome

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Gran Melia Rome
Ranked #89 of 1,258 Hotels in Rome
Certificate of Excellence
London
Level 1 Contributor
3 reviews
“Amazing stay at the Gran Melia in Roma”
Reviewed 26 August 2014

We spent a lovely 5 days at the Gran Melia. The attention and care was impeccable. The professionalism of the staff and the red level personalised service added hugely to our enjoyment. We had a busy yet relaxing holiday and this was due to the lovely swimming pool and the proximity of the hotel to major sights.
If you want culture and luxury, this is the place to stay.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Mrs P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 18 September 2014
Dear Guest,

we wish to express our gratitude for taking the time to report your ‘amazing’ experience at our Luxury Urban Resort, enjoying your time in the Eternal City…

We are extremely pleased to realize how much you appreciated our “exclusive RedLevel service, making your moments with us as timeless as Rome. Thank youfor being such a perfect ambassador of our service culture and for highlighting the staff professionalism.

We are already expecting you to come back to Gran Meliá, to live again a perfectly tailored vacation experience…

Kindest Regards,

Maria Ansalone
RedGlove Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Galway, Ireland
Level 5 Contributor
75 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 August 2014

This hotel has everything......kid friendly, down to having those small bathrobes and slippers.....heated pools........one for smaller kids........beautiful food.....5 minutes (literally) from the Vatican.....superb service.....it is expensive, but very good value for money in my view......this is one of those hotels you will talk/think about returning to immediately after leaving.....

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Ger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 18 September 2014
Dear Guest,

we are grateful to you for choosing to spend your recent stay in Rome at our Luxury Urban Resort and for the time spent in sharing such lovely feelings about.

We are glad to know how much you enjoyed your experience with us defining it as the one you will never forget…

We are just delighted to know that we were able to transmit you our ‘passion for service’, through our professional and attentive service, making your stay such a memorable one.

We look forward to welcoming you back soon to your favourite hotel in the Eternal City, to let you continue your unforgettable experience...

Kindest Regards,

Maria Ansalone
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2014

Gran Melia is by far the best hotel. From the atmosphere, food, service and employees, there isn't anything they won't do for you. From the moment you arrive to the moment you leave the staff's goal is ensure your stay is utterly enjoyable. My family and I cannot wait to return to Gran Melia!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank Egk34467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 26 August 2014
Dear Guest,

Thank you so much for your visit and for enjoying your experience that much.

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of the whole team.

Looking forward to welcoming you again to the Gran Meliá Rome Villa Agrippina, your 'best Hotel' in the Eternal City...

Kindest Regards,

Maria Ansalone
RedGlove Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2014

The best service we've ever experienced. We stayed in a junior suite and were treated like royalty. Rose petals laid in patterns in the room, champagne, lavish fruit bowls, strawberries dipped in chocolate etc. We loved the option to request your room to be given a smell from the scent menu. Having complimented the staff on the orange blossom we chose, when we returned to our room there was a gift on the bed for a bottle of the same scent to take home. Our view of the Vatican was very special. It was quite something to sit in the spa and hear the Vatican bells ringing. Breakfast was lavish, and the restaurant options provided a wide range of choice and pricing.
The staff were so attentive, and it seemed like the hotel only employ the most beautiful people! as well as people who can make you feel special in a very genuine way.

Room Tip: At the moment it's best to request a garden/Vatican view due to some building work impacting the...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank David201411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 25 August 2014
Dear Guest,

we wish to express our gratitude for taking the time to report your ‘exceptional’ experience at our Luxury Urban Resort, enjoying the exclusivity of the RedLevel Service and its genuine but personalized touches..

Thank you for highlighting the staff incomparable professionalism, whose attentive care is meant to create timeless moments.
We are extremely happy to learn that we were able to transmit our ‘service vocation’ to you, turning your stay into such a unique experience...

We are glad to know that you could also live the Spa and gastronomic experiences, further enriching your stay.

Looking forward to welcoming you back soon and keep making you feel as special as you deserve…

Arrivederci in the Eternal City…

Maria Ansalone
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2014

When they say Red Glove service, they mean it. The staff at Gran Melia are exceptional. We had the best experience at this villa resort perched on a hill overlooking the Vatican and the Tiber River. Very posh interior, immaculate landscaping, relaxing pool, and best of all the friendliest and most accomodating employees. It was removed enough from the city center where you feel welcomed to someone's private villa, but it is still walking distance to Trastevere and Piazza Navona. We will only stay at a Melia resort from now on when visiting Europe. Thank you for this grand experience for our family!

Room Tip: Choose the Red Glove level - it's worth it.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Gwen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 25 August 2014
Dear Guest,

Thank you so much for your visit and for enjoying your experience that much, living the exclusive RedLevel Service.

On behalf of our staff, our warmest gratitude for being the perfect ambassador of our service culture and for highlighting our passion and care for each detail, meant to create perfectly tailored vacation experiences for discerning travelers, like you.

It gives us great pride to read that you not only enjoyed the property’s facility and location but our staff made the difference for a true “grand experience” in the Eternal City.

We are already expecting you to come back to Gran Meliá Rome soon and keep enjoying the RedGlove Service and exceptional staff...

Arrivederci,

Maria Ansalone
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2014

We had a fantastic break in this hotel, we had a city view room and the view was breathtaking. The staff really made the break, they always had a smile, the room was great and the swimming pool a welcome treat after a long and hot day sightseeing

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annetteEdris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 23 August 2014
Dear Guest,

thank you for the time spent in reporting your feedback as to your recent, “perfect break” at Gran Meliá Rome Villa Agrippina.

We are glad to learn how much you enjoyed your experience with us while visiting such a unique city like Rome, and that you particularly loved our professional staff.
We are really happy to know that we could make the difference during your Italian holiday at the Eternal City, turning your stya into a memorable one…

We are already expecting you to come back soon to our Luxury Urban Resort and keep enjoying the pool and the property’s suggestive location.

Best regards,

Maria Ansalone
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 August 2014

5* luxury
Perfect location from which to explore Rome.
The pool area is fabulous after a long day of sightseeing.
Staff could not be more attentive or friendly.
Breakfast is an extra 29euros per person which is a little excessive considering the room rate.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kerry b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, 22 August 2014
Dear Guest,

Thank you for taking the time to report your fabulous stay at our Luxury Urban Resort.

We are glad to know that you enjoyed your experience at Gran Meliá Rome Villa Agrippina particularly loving our location, facilities and the staff attentive professionalism.

We look forward to welcoming you back to Gran Meliá Rome soon and let you continue your great experience in the historical heart of the Eternal City...

Yours sincerely,

Maria Ansalone
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Rome

Property: Gran Melia Rome
Address: Via del Gianicolo 3, 00165 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Trastevere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 1,258 Hotels in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Gran Melia Rome 5*
Number of rooms: 116
Official Description (provided by the hotel):
New opening in 2012 of the exclusive resort Gran Meliá Rome, located in the historical and cultural heart of the Eternal City. Discover a luxury hotel located just 5 minutes walk from the Vatican and 15 minutes from the principal attractions of Rome (Piazza Navona, Campo di Fiori, Panteón, Castel Sant´Angelo or the popular neighbourhood of Trastevere). Experience the magic of classic Rome and enjoy this Garden of Eden in the very heart of the city, which is located in the old Villa Agrippina, belonging to Emperor Nero’s mother.In our 116 elegantly decorated rooms and deluxe suites, you will enjoy magnificent panoramic views of the Vatican, Castel Saint Angelo or the beautiful gardens. You will have full facilities available to you, with elegant bathrooms, free WIFI Internet, Clarins® luxury amenities, Nespresso® coffeemaker, Ipod Docking Station, all in your room. Spectacular hydromassages, terraces and private gardens in superior categories. All rooms include access to our YHI Spa & Wellness Centre, Melia Hotels own line of Spas.Discover a unique hotel in the city and experience the most exclusive and personalised luxury of our RedLevel service, our Boutique within the Hotel. Elegant traditional décor with surprising avant-garde touches and luxurious details will make your stay a unique one. Italian and international haut cuisine, creative and signature gastronomy, magnificent private botanical gardens, spectacular terraces and panoramic views of the centre of Rome combine to conjure up a magical setting.This spectacular deluxe resort located on the banks of the romantic Tiber River, is surrounded by a 7.500 m2 park, outside pool and hydromassage with Vitality Pool. Its impeccable personalised attention and butler service, magnificent YHI Spa and Wellness Centre, sauna, interior relaxation area, Fitness area with personal trainer, Beauty Centre, gastronomic areas and fashionable lounge, will change your concept of a deluxe resort in the centre of Rome. Enjoy this Paradise in the centre of the most romantic city in the world. ... more   less 
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